{"id":8563,"date":"2024-07-17T08:52:18","date_gmt":"2024-07-16T22:52:18","guid":{"rendered":"https:\/\/metronorth.health.qld.gov.au\/community\/?post_type=services&#038;p=8563"},"modified":"2026-02-26T12:09:46","modified_gmt":"2026-02-26T02:09:46","slug":"bics","status":"publish","type":"services","link":"https:\/\/metronorth.health.qld.gov.au\/community\/healthcare-services\/bics","title":{"rendered":"Brain Injury Community Integration Service (BICS)"},"content":{"rendered":"","protected":false},"excerpt":{"rendered":"","protected":false},"featured_media":0,"parent":0,"menu_order":0,"template":"","categories":[284,563],"tags":[],"class_list":["post-8563","services","type-services","status-publish","hentry","category-services","category-community"],"acf":{"page_subtitle":"","page_type":"structured","include_in_alphabetical_listing":true,"page_sections":["general_details","accessing_this_service","general_content","healthcare_professionals"],"general_details":[{"what_we_do":"<p style=\"padding-bottom: 15px;\">We are a dedicated team committed to supporting individuals and their families after a brain injury, helping them to create sustainable networks in the community. We provide information, support and education services to people with brain injuries, their families and carers, assisting them in achieving client-centre goals and valued life roles.\u00a0<\/p>\n<div class=\"qld__video-wrapper\"><div class=\"qld__video-embed\"><div style=\"padding:56.25% 0 0 0;position:relative;\"><iframe src=\"https:\/\/player.vimeo.com\/video\/1164186174?badge=0&amp;autopause=0&amp;player_id=0&amp;app_id=58479\" frameborder=\"0\" allow=\"autoplay; fullscreen; picture-in-picture; clipboard-write; encrypted-media; web-share\" referrerpolicy=\"strict-origin-when-cross-origin\" style=\"position:absolute;top:0;left:0;width:100%;height:100%;\" title=\"Brain Injury Community Integration Service (BICS)\"><\/iframe><\/div><\/div><div class=\"qld__video-meta\"><div class=\"qld__video-meta-caption\">Brain Injury Community Integration Service (BICS) promotional video<\/div><div class=\"qld__video-meta-duration\"><div class=\"qld__video-meta-duration-clock\"><svg class=\"qld__video-clock-icon\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\" viewBox=\"0 0 512 512\"><!--!Font Awesome Pro v5.15.4 by @fontawesome - https:\/\/fontawesome.com License - https:\/\/fontawesome.com\/license (Commercial License) Copyright 2026 Fonticons, Inc.--><path d=\"M256 8C119 8 8 119 8 256s111 248 248 248 248-111 248-248S393 8 256 8zm216 248c0 118.7-96.1 216-216 216-118.7 0-216-96.1-216-216 0-118.7 96.1-216 216-216 118.7 0 216 96.1 216 216zm-148.9 88.3l-81.2-59c-3.1-2.3-4.9-5.9-4.9-9.7V116c0-6.6 5.4-12 12-12h14c6.6 0 12 5.4 12 12v146.3l70.5 51.3c5.4 3.9 6.5 11.4 2.6 16.8l-8.2 11.3c-3.9 5.3-11.4 6.5-16.8 2.6z\"\/><\/svg><\/div><div class=\"qld__video-meta-duration-text\">Duration: 3:10<\/div><\/div><\/div><div class=\"qld__video-transcript\"> <div class=\"qld__video-transcript-accordion\"><button class=\"qld__video-transcript-title qld__video-accordion-closed\"><svg class=\"qld__video-file-icon\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\" viewBox=\"0 0 384 512\"><!--!Font Awesome Pro v5.15.4 by @fontawesome - https:\/\/fontawesome.com License - https:\/\/fontawesome.com\/license (Commercial License) Copyright 2026 Fonticons, Inc.--><path d=\"M369.9 97.9L286 14C277 5 264.8-.1 252.1-.1H48C21.5 0 0 21.5 0 48v416c0 26.5 21.5 48 48 48h288c26.5 0 48-21.5 48-48V131.9c0-12.7-5.1-25-14.1-34zm-22.6 22.7c2.1 2.1 3.5 4.6 4.2 7.4H256V32.5c2.8.7 5.3 2.1 7.4 4.2l83.9 83.9zM336 480H48c-8.8 0-16-7.2-16-16V48c0-8.8 7.2-16 16-16h176v104c0 13.3 10.7 24 24 24h104v304c0 8.8-7.2 16-16 16zm-48-244v8c0 6.6-5.4 12-12 12H108c-6.6 0-12-5.4-12-12v-8c0-6.6 5.4-12 12-12h168c6.6 0 12 5.4 12 12zm0 64v8c0 6.6-5.4 12-12 12H108c-6.6 0-12-5.4-12-12v-8c0-6.6 5.4-12 12-12h168c6.6 0 12 5.4 12 12zm0 64v8c0 6.6-5.4 12-12 12H108c-6.6 0-12-5.4-12-12v-8c0-6.6 5.4-12 12-12h168c6.6 0 12 5.4 12 12z\"\/><\/svg><span>Show transcript<\/span><\/button><div class=\"qld__video-transcript-accordion-body\"><div class=\"qld__video-transcript-accordion-body-wrapper\"><p>So, the Metro North Brain Injury Community Integration Service, otherwise known as BICS, is a Queensland Health funded program to deliver complex case management to those who have sustained and acquired brain injury of about a moderate to severe intensity.<\/p>\n<p>So clients that are referred to the BICS service, we are able to visit them in their own homes because what we recognise is that care closer to home is more beneficial but also more individualised.<\/p>\n<p>And this means being the big service.<\/p>\n<p>We can visit you in your home to understand what it is that impacts on your recovery, what impacts on you getting out and about the community.<\/p>\n<p>I lost confidence in my social skills, actually talking to people, going out, meeting people.<\/p>\n<p>Just going out for a walk was always something that was a challenge.<\/p>\n<p>Talking to you about ways to overcome that helped me gradually step out and do more.<\/p>\n<p>Rehabilitation coordinators are allied health clinicians that range in various professions who all have experience in neurological rehabilitation.<\/p>\n<p>Our goal is to be able to support our clients looking at all of their holistic needs, to be able to re-engage in the community with what is considered to be their leisure pursuits or anything that&#8217;s meaningful and important to them.<\/p>\n<p>To plan a trip by public transport, because I couldn&#8217;t drive a car, because I had to go quite large distances with my rehab, was quite challenging.<\/p>\n<p>I realised that I needed to know how long it would take me to get to certain places and talking to you about those things.<\/p>\n<p>I&#8217;ve become quite confident in doing the public transport side of things.<\/p>\n<p>I&#8217;d always wanted to do painting or sketching and you were able to provide me with some information there to get into a wonderful art class through Brisbane City Council and I go there one day a week and it&#8217;s something that I really look forward to.<\/p>\n<p>It&#8217;s kind of, it helps me with my mental health.<\/p>\n<p>BICS case coordinators have experience in neurological rehab, so we can provide targeted spot interventions that address some of those complexities that someone may have experienced after they&#8217;ve sustained an acquired brain injury.<\/p>\n<p>This could be things such as fatigue management or understanding how to navigate getting back into the community using public transport, but it can also range from things such as talking with your employer about strategies to manage that graded return to work.<\/p>\n<p>It could also be things such as knowing how to navigate the NDIS and knowing how to contact the right therapists or clinicians to build your capacity to be able to explore opportunities within the community.<\/p>\n<p>BICS is a wonderful organisation from my point of view and I&#8217;d certainly recommend that to anybody.<\/p>\n<p>It&#8217;s so good to know that it&#8217;s kind of like a security blanket to be able to have somebody there that you can talk to.<\/p>\n<p>Maybe not have all the answers but you can talk about what&#8217;s going on.<\/p>\n<p>It&#8217;s been so beneficial.<\/p>\n<\/div><\/div><\/div><\/div><\/div><style>\r\n.qld__video-embed:has(iframe[src*=\"youtube.com\"]) {display: flex; justify-content: center;}\r\n.qld__video-embed iframe[src*=\"youtube.com\"] {height: auto; width: 100%; aspect-ratio: 16 \/ 9;}\r\n.qld__video-wrapper {max-width: 92%;}\r\n.qld__video-clock-icon {max-width: 20px;}\r\n.qld__video-file-icon {max-width: 15px; margin-right: 10px;}\r\n.qld__video-file-icon path {fill: #007e8e;}\r\n.qld__video-meta {\r\n   border: 1px solid #ebebeb;\r\n   background-color: #f5f5f5;\r\n   display: flex;\r\n  justify-content: space-between;}\r\n.qld__video-meta-caption {\r\n  width: 60%; \r\n  font-size: 0.95rem; \r\n  padding: 10px;}\r\n.qld__video-meta-duration {font-size: 0.9rem; display: flex; padding: 10px;}\r\n.qld__video-meta-duration-clock {min-width: 24px;}\r\n.qld__video-transcript-title {\r\n  display: flex; \r\n  width: 100%; \r\n  border: 1px solid #ebebeb;\r\n  background-color: #f5f5f5;\r\n  padding: 10px;}\r\n.qld__video-transcript-title {\r\n  font-size: 1rem;\r\ncolor: #0067a5;\r\n  text-decoration: underline;\r\n  text-decoration-thickness: 0.25px;\r\n  text-decoration-color: #0067a5;\r\n  text-underline-offset: 0.25em;\r\n  line-height: 1.5;\r\n  position: relative;\r\n}\r\n.qld__video-transcript-title:hover {\r\n  font-size: 1rem;\r\n  color: #0067a5;\r\n  text-decoration-thickness: 2px;\r\n  text-decoration-color: #0067a5;\r\n  background-color: #fff;\r\n  cursor: pointer;\r\n}\r\n.qld__video-transcript-title::after {\r\n  font-family: \"Font Awesome 5 Pro\";\r\n  content: \"\\f077\";\r\n  font-size: 24px;\r\n  font-weight: 200;\r\n  text-decoration: none;\r\n  display: inline-block;\r\n  color: #007e8e;\r\n  position: absolute;\r\n  right: 1rem;\r\n}\r\n.qld__video-transcript-title.qld__video-accordion-closed::after 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(!$wrapper.length || $.trim($wrapper.html()) === \"\") {\r\n    $(this).closest(\".qld__video-transcript\").hide();\r\n  }\r\n});\r\n\r\n$(\".qld__video-transcript-title\")\r\n  .off(\"click\")\r\n  .on(\"click\", function (e) {\r\n    e.preventDefault();\r\n    e.stopPropagation();\r\n\r\n    $(this)\r\n      .next(\".qld__video-transcript-accordion-body\")\r\n      .stop(true, true)\r\n      .slideToggle();\r\n\r\n    $(this)\r\n      .toggleClass(\"qld__video-accordion-closed qld__video-accordion-open\");\r\n  });\r\n\r\n});\r\n    <\/script>\n","conditions_treated":"","our_services":"<p>The BICS service aims to:<\/p>\n<ul>\n<li>Encourage and enable people with brain injuries to get back into the community, including their return to valued life roles.<\/li>\n<li>Empower individuals with brain injuries and their families to manage their health independently.<\/li>\n<li>Work in collaboration with all aspects of healthcare for integrated decision-making and planning to achieve the goals identified by the client.<\/li>\n<\/ul>\n<p>BICS support can be provided at your home, in the local community or at a local Health Centre within Metro North.\u00a0<\/p>\n<p>&nbsp;<\/p>\n","include_link_to_healthcare_professionals_section":false,"gd_other_content":false}],"accessing_this_service":[{"variation":"freetext","free_text":"<p>To access this service a person must have:<\/p>\n<ul>\n<li>An adult-onset acquired brain injury (including stroke, trauma, hypoxic and inflammatory cause)\n<ul>\n<li>Whereby the brain injury is the primary injury or cause of disability.<\/li>\n<\/ul>\n<\/li>\n<li>Be a Queensland resident and live in the Metro North catchment <em>(if you are unsure \u2013 please contact us)<\/em><\/li>\n<li>Be an adult of working age range (typically 16 and older)<\/li>\n<\/ul>\n"}],"include_refer_a_patient_panel":false,"general_content":[{"other_content":[{"heading":"Self referral","content":"<h3>I am a person with brain injury \/ I support a person with brain injury<\/h3>\n<ul>\n<li>Call us on (07) 3897 6209 or email <a href=\"mailto:MN-BICS@health.qld.gov.au\">MN-BICS@health.qld.gov.au<\/a>.<\/li>\n<\/ul>\n"}]}],"include_related_news_article":false,"add_contact_details":true,"remove_sidebar":false,"display":["location","refer","outside_hours"],"contact_heading":"Contact us","multi-location_map":false,"building":{"ID":795,"post_author":"8","post_date":"2017-10-23 06:42:11","post_date_gmt":"2017-10-23 06:42:11","post_content":"","post_title":"Redcliffe Community Health Centre","post_excerpt":"","post_status":"publish","comment_status":"closed","ping_status":"closed","post_password":"","post_name":"redcliffe-community-health-centre","to_ping":"","pinged":"","post_modified":"2021-07-21 13:44:18","post_modified_gmt":"2021-07-21 03:44:18","post_content_filtered":"","post_parent":0,"guid":"https:\/\/dev.metronorth.health.qld.gov.au\/ciss\/?post_type=location&#038;p=795","menu_order":0,"post_type":"location","post_mime_type":"","comment_count":"0","filter":"raw"},"location_details":[{"name":"Brain Injury Community Integration Service (BICS)","location":"Redcliffe Community Health Centre","phone":"(07) 3897 6209","fax":"","email":"MN-BICS@health.qld.gov.au","opening_hours":"","visiting_hours":"","additional_details":false}],"resources":"<ul>\n<li><a href=\"https:\/\/metronorth.health.qld.gov.au\/community\/wp-content\/uploads\/sites\/7\/2023\/06\/coh-team-flyer.pdf\">Community and Oral Health Aboriginal and Torres Strait Islander Health Team<\/a><\/li>\n<\/ul>\n","contact_extra_general_content":"","contact_extra_general_content_2":"","general":"<div style=\"margin-left: 25px;\">\n<p><a href=\"mailto:COH_Nurse_Navigation@health.qld.gov.au\">COH_Nurse_Navigation@health.qld.gov.au<\/a><\/p>\n<h2>To refer a patient:<\/h2>\n<p>Phone referral:<strong> 1300 658 252<\/strong><\/p>\n<p><strong>Open: <\/strong>Referrals accepted Monday \u2013 Friday 0900 \u2013 1630<\/p>\n<p>GP: email or submit electronic referral via GP Smart Referrals<\/p>\n<p>Health Services : email or submit electronic referral via Refer<\/p>\n<\/div>\n","contact_us_outside_hours":[{"variation":"13 HEALTH","free_text":"","variable":""}],"healthcare_professionals":[{"for_healthcare_professionals":"<p>Referrals should be made when a person with the brain injury is:<\/p>\n<ul>\n<li>already living in the community<\/li>\n<li>reaching the end of their inpatient or intensive ambulatory\/community rehabilitation programs, typically two weeks prior to discharge.<\/li>\n<\/ul>\n<h4>Referring from a Metro North Service<\/h4>\n<ul>\n<li>Please use the Refer App.<\/li>\n<\/ul>\n<h4>Outside of Metro North or via the GP pathway<\/h4>\n<ul>\n<li>Please complete a SMART Referral.<\/li>\n<\/ul>\n<h4>Outside of Queensland Health<\/h4>\n<ul>\n<li>Please complete the <a href=\"https:\/\/metronorth.health.qld.gov.au\/community\/wp-content\/uploads\/sites\/7\/2024\/11\/mr-c-3534.pdf\">BICS Referral Form<\/a>\u00a0and email to <a href=\"mailto:MN-BICS@health.qld.gov.au\">MN-BICS@health.qld.gov.au<\/a>.<\/li>\n<\/ul>\n<p>We encourage you to call to discuss any potential referrals on (07) 3897 6209.<\/p>\n<p>GP and Specialist Referral Hotline: 1300 658 252.<\/p>\n","research_heading":"Research, education and training","research_education_&amp;_training_information":"","other_content":false}],"refer_a_patient":"<p>For self-referrals &#8211; <a href=\"#general-content-3\">please contact BICS<\/a><\/p>\n<p>For <a href=\"#health_professionals\">health professionals and organisations, please refer to pathways listed below<\/a><\/p>\n"},"_links":{"self":[{"href":"https:\/\/metronorth.health.qld.gov.au\/community\/wp-json\/wp\/v2\/healthcare-services\/8563","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/metronorth.health.qld.gov.au\/community\/wp-json\/wp\/v2\/healthcare-services"}],"about":[{"href":"https:\/\/metronorth.health.qld.gov.au\/community\/wp-json\/wp\/v2\/types\/services"}],"version-history":[{"count":24,"href":"https:\/\/metronorth.health.qld.gov.au\/community\/wp-json\/wp\/v2\/healthcare-services\/8563\/revisions"}],"predecessor-version":[{"id":10627,"href":"https:\/\/metronorth.health.qld.gov.au\/community\/wp-json\/wp\/v2\/healthcare-services\/8563\/revisions\/10627"}],"wp:attachment":[{"href":"https:\/\/metronorth.health.qld.gov.au\/community\/wp-json\/wp\/v2\/media?parent=8563"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/metronorth.health.qld.gov.au\/community\/wp-json\/wp\/v2\/categories?post=8563"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/metronorth.health.qld.gov.au\/community\/wp-json\/wp\/v2\/tags?post=8563"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}