{"id":10334,"date":"2026-01-07T11:44:17","date_gmt":"2026-01-07T01:44:17","guid":{"rendered":"https:\/\/metronorth.health.qld.gov.au\/community\/?page_id=10334"},"modified":"2026-03-02T08:55:35","modified_gmt":"2026-03-01T22:55:35","slug":"patients-visitors","status":"publish","type":"page","link":"https:\/\/metronorth.health.qld.gov.au\/community\/patients-visitors","title":{"rendered":"Patients &#038; visitors"},"content":{"rendered":"<div class=\"fusion-fullwidth fullwidth-box fusion-builder-row-1 fusion-flex-container has-pattern-background has-mask-background nonhundred-percent-fullwidth non-hundred-percent-height-scrolling\" style=\"--awb-border-radius-top-left:0px;--awb-border-radius-top-right:0px;--awb-border-radius-bottom-right:0px;--awb-border-radius-bottom-left:0px;--awb-flex-wrap:wrap;\" ><div class=\"fusion-builder-row fusion-row fusion-flex-align-items-flex-start fusion-flex-content-wrap\" style=\"max-width:89.44rem;margin-left: calc(-4% \/ 2 );margin-right: calc(-4% \/ 2 );\"><div class=\"fusion-layout-column fusion_builder_column fusion-builder-column-0 fusion_builder_column_3_4 3_4 fusion-flex-column\" style=\"--awb-bg-size:cover;--awb-width-large:75%;--awb-margin-top-large:0px;--awb-spacing-right-large:2.56%;--awb-margin-bottom-large:20px;--awb-spacing-left-large:2.56%;--awb-width-medium:100%;--awb-order-medium:0;--awb-spacing-right-medium:1.92%;--awb-spacing-left-medium:1.92%;--awb-width-small:100%;--awb-order-small:0;--awb-spacing-right-small:1.92%;--awb-spacing-left-small:1.92%;\"><div class=\"fusion-column-wrapper fusion-column-has-shadow fusion-flex-justify-content-flex-start fusion-content-layout-column\"><div class=\"fusion-title title fusion-title-1 fusion-sep-none fusion-title-text fusion-title-size-one\"><h1 class=\"fusion-title-heading title-heading-left\" style=\"margin:0;\">Patients &amp; visitors<\/h1><\/div><div class=\"fusion-widget-area awb-widget-area-element fusion-widget-area-1 fusion-content-widget-area\" style=\"--awb-title-size:1.214rem;--awb-title-color:#008598;--awb-padding:0px 0px 0px 0px;\"><div id=\"custom_html-2\" class=\"widget_text widget widget_custom_html\" style=\"border-style: solid;border-color:transparent;border-width:0px;\"><div class=\"textwidget custom-html-widget\"><div class=\"on-this-page\"><h4>On this page<\/h4><ul id=\"onThisPage\"><\/ul><\/div><\/div><\/div><div class=\"fusion-additional-widget-content\"><\/div><\/div><div class=\"fusion-text fusion-text-1\"><h2>Your care<\/h2>\n<h3>Australian Charter of Healthcare Rights \u00a0\u00a0\u00a0<\/h3>\n<p>The Charter describes rights that consumers, or someone they care for, can expect when receiving health care in Australia. Information on the Charter is available in a range of formats:<\/p>\n<ul>\n<li><a href=\"https:\/\/metronorth.health.qld.gov.au\/wp-content\/uploads\/2023\/01\/atsi-healthcare-rights.pdf\" target=\"_blank\" rel=\"noopener\">My healthcare rights: Aboriginal and Torres Strait Islander people<\/a><\/li>\n<li><a href=\"https:\/\/www.safetyandquality.gov.au\/sites\/default\/files\/2019-08\/charter-of-healthcare-rights-easy-english-web-accessible-version-july-2019.pdf\" target=\"_blank\" rel=\"noopener\">Australian Charter of Healthcare Rights (second edition) &#8211; Easy English version<\/a><\/li>\n<li><a href=\"https:\/\/www.safetyandquality.gov.au\/publications-and-resources\/resource-library\/my-healthcare-rights-flyer-consumers-all-translations\" target=\"_blank\" rel=\"noopener\">My Healthcare Rights &#8211; All translations<\/a><\/li>\n<li><a href=\"https:\/\/www.safetyandquality.gov.au\/our-work\/partnering-consumers\/australian-charter-healthcare-rights\/multimedia-resources-charter\" target=\"_blank\" rel=\"noopener\">Auslan video<\/a><\/li>\n<li><a href=\"https:\/\/www.safetyandquality.gov.au\/sites\/default\/files\/2019-08\/large_print_a4_version_-_australian_charter_of_healthcare_rights.pdf\" target=\"_blank\" rel=\"noopener\">Large Print<\/a><\/li>\n<li><a href=\"https:\/\/www.safetyandquality.gov.au\/sites\/default\/files\/2022-12\/lgbtqi_-_my_healthcare_rights_poster_a4_portrait.pdf\" target=\"_blank\" rel=\"noopener\">LGBTQI+<\/a><\/li>\n<li>Braille &#8211; contact the commission to request a copy at email: <a href=\"mailto:partneringwithconsumers@safetyandquality.gov.au\">partneringwithconsumers@safetyandquality.gov.au<\/a>.<\/li>\n<\/ul>\n<h3>Ryan\u2019s Rule\u00a0\u00a0<\/h3>\n<p>Ryan&#8217;s Rule is a 3-step process that supports patients, families and carers to raise concerns if a patient\u2019s health condition is getting worse or not improving as well as expected.<\/p>\n<p>Find out <a href=\"https:\/\/www.qld.gov.au\/health\/support\/shared-decision-making\/ryans-rule\">more about Ryan&#8217;s Rule<\/a>.<\/p>\n<\/div><div class=\"fusion-text fusion-text-2\"><h2>Feedback and suggestions \u00a0\u00a0\u00a0<\/h2>\n<p>We value your feedback. You can <a href=\"https:\/\/metronorth.health.qld.gov.au\/community\/contact-us#feedback\">provide feedback<\/a> on our services online.<\/p>\n<\/div><div class=\"fusion-text fusion-text-3\"><h2>Service information \u00a0\u00a0<\/h2>\n<ul>\n<li><a href=\"https:\/\/metronorth.health.qld.gov.au\/community\/healthcare-services\/post-acute-care-service\">Post Acute Care Service (PACS)<\/a><\/li>\n<li><a href=\"https:\/\/metronorth.health.qld.gov.au\/community\/healthcare-services\/community-based-rehabilitation-team-cbrt\">Community Based Rehabilitation Team (CBRT)<\/a><\/li>\n<li><a href=\"https:\/\/metronorth.health.qld.gov.au\/community\/healthcare-services\/rehabilitation-care\">Brighton Rehabilitation Unit (BRU)<\/a><\/li>\n<\/ul>\n<\/div><div class=\"fusion-text fusion-text-4\"><h2>Information access and privacy<\/h2>\n<p>Metro North Health respects the privacy of patients and their families.<\/p>\n<p>Find out more about <a href=\"https:\/\/www.publications.qld.gov.au\/dataset\/43a27d20-4b2d-44ae-85b8-aac9ca326d14\/resource\/87e6b9f4-f4e3-4c23-9cd9-7a8926268921\/download\/respectingyourprivacy.pdf\">what happens to your personal information<\/a> at Queensland Health.<\/p>\n<\/div><\/div><\/div><div class=\"fusion-layout-column fusion_builder_column fusion-builder-column-1 fusion_builder_column_1_4 1_4 fusion-flex-column rhs-col\" style=\"--awb-padding-top:40px;--awb-bg-size:cover;--awb-width-large:25%;--awb-margin-top-large:0px;--awb-spacing-right-large:7.68%;--awb-margin-bottom-large:20px;--awb-spacing-left-large:7.68%;--awb-width-medium:100%;--awb-order-medium:0;--awb-spacing-right-medium:1.92%;--awb-spacing-left-medium:1.92%;--awb-width-small:100%;--awb-order-small:0;--awb-spacing-right-small:1.92%;--awb-spacing-left-small:1.92%;\" data-scroll-devices=\"small-visibility,medium-visibility,large-visibility\"><div class=\"fusion-column-wrapper fusion-column-has-shadow fusion-flex-justify-content-flex-start fusion-content-layout-column\"><div class=\"fusion-builder-row fusion-builder-row-inner fusion-row fusion-flex-align-items-flex-start fusion-flex-content-wrap\" style=\"width:104% !important;max-width:104% !important;margin-left: calc(-4% \/ 2 );margin-right: calc(-4% \/ 2 );\"><div class=\"fusion-layout-column fusion_builder_column_inner fusion-builder-nested-column-0 fusion_builder_column_inner_1_1 1_1 fusion-flex-column contact-us\" style=\"--awb-bg-size:cover;--awb-width-large:100%;--awb-margin-top-large:0px;--awb-spacing-right-large:1.92%;--awb-margin-bottom-large:20px;--awb-spacing-left-large:1.92%;--awb-width-medium:100%;--awb-order-medium:0;--awb-spacing-right-medium:1.92%;--awb-spacing-left-medium:1.92%;--awb-width-small:100%;--awb-order-small:0;--awb-spacing-right-small:1.92%;--awb-spacing-left-small:1.92%;\" data-scroll-devices=\"small-visibility,medium-visibility,large-visibility\"><div class=\"fusion-column-wrapper fusion-column-has-shadow fusion-flex-justify-content-flex-start fusion-content-layout-column\"><div class=\"fusion-separator fusion-full-width-sep\" style=\"align-self: center;margin-left: auto;margin-right: auto;margin-top:20px;width:100%;\"><\/div><div ><a class=\"fusion-button button-flat fusion-button-default-size button-darkgreen fusion-button-darkgreen button-1 fusion-button-span-yes fusion-button-default-type\" target=\"_self\" href=\"https:\/\/metronorth.health.qld.gov.au\/community\/contact-us\"><span class=\"fusion-button-text awb-button__text awb-button__text--default\">Contact us<\/span><\/a><\/div><div class=\"fusion-separator fusion-full-width-sep\" style=\"align-self: center;margin-left: auto;margin-right: auto;margin-top:20px;width:100%;\"><\/div><div ><a class=\"fusion-button button-flat fusion-button-default-size button-darkgreen fusion-button-darkgreen button-2 fusion-button-span-yes fusion-button-default-type\" target=\"_self\" href=\"https:\/\/metronorth.health.qld.gov.au\/community\/healthcare-services\"><span class=\"fusion-button-text awb-button__text awb-button__text--default\">Healthcare services<\/span><\/a><\/div><div class=\"fusion-separator fusion-full-width-sep\" style=\"align-self: center;margin-left: auto;margin-right: auto;margin-top:20px;width:100%;\"><\/div><div ><a class=\"fusion-button button-flat fusion-button-default-size button-darkgreen fusion-button-darkgreen button-3 fusion-button-span-yes fusion-button-default-type\" target=\"_self\" href=\"https:\/\/metronorth.health.qld.gov.au\/community\/locations\"><span class=\"fusion-button-text awb-button__text awb-button__text--default\">Locations<\/span><\/a><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div>\n","protected":false},"excerpt":{"rendered":"","protected":false},"author":8,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_acf_changed":false,"_searchwp_excluded":"1","footnotes":""},"tags":[],"class_list":["post-10334","page","type-page","status-publish","hentry"],"acf":[],"_links":{"self":[{"href":"https:\/\/metronorth.health.qld.gov.au\/community\/wp-json\/wp\/v2\/pages\/10334","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/metronorth.health.qld.gov.au\/community\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/metronorth.health.qld.gov.au\/community\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/metronorth.health.qld.gov.au\/community\/wp-json\/wp\/v2\/users\/8"}],"replies":[{"embeddable":true,"href":"https:\/\/metronorth.health.qld.gov.au\/community\/wp-json\/wp\/v2\/comments?post=10334"}],"version-history":[{"count":18,"href":"https:\/\/metronorth.health.qld.gov.au\/community\/wp-json\/wp\/v2\/pages\/10334\/revisions"}],"predecessor-version":[{"id":10654,"href":"https:\/\/metronorth.health.qld.gov.au\/community\/wp-json\/wp\/v2\/pages\/10334\/revisions\/10654"}],"wp:attachment":[{"href":"https:\/\/metronorth.health.qld.gov.au\/community\/wp-json\/wp\/v2\/media?parent=10334"}],"wp:term":[{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/metronorth.health.qld.gov.au\/community\/wp-json\/wp\/v2\/tags?post=10334"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}