{"id":24019,"date":"2025-06-04T11:48:26","date_gmt":"2025-06-04T01:48:26","guid":{"rendered":"https:\/\/metronorth.health.qld.gov.au\/extranet\/?page_id=24019"},"modified":"2026-02-13T07:53:30","modified_gmt":"2026-02-12T21:53:30","slug":"support-colleague","status":"publish","type":"page","link":"https:\/\/metronorth.health.qld.gov.au\/extranet\/wellbeing\/support-services\/dfv\/support-colleague","title":{"rendered":"Support a colleague experiencing domestic and family violence"},"content":{"rendered":"<p><div class=\"fusion-fullwidth fullwidth-box fusion-builder-row-1 fusion-flex-container nonhundred-percent-fullwidth non-hundred-percent-height-scrolling\" style=\"--awb-border-radius-top-left:0px;--awb-border-radius-top-right:0px;--awb-border-radius-bottom-right:0px;--awb-border-radius-bottom-left:0px;--awb-flex-wrap:wrap;\" ><div class=\"fusion-builder-row fusion-row fusion-flex-align-items-flex-start fusion-flex-content-wrap\" style=\"max-width:1352px;margin-left: calc(-4% \/ 2 );margin-right: calc(-4% \/ 2 );\"><div class=\"fusion-layout-column fusion_builder_column fusion-builder-column-0 fusion_builder_column_1_4 1_4 fusion-flex-column\" style=\"--awb-bg-size:cover;--awb-width-large:25%;--awb-margin-top-large:0px;--awb-spacing-right-large:7.68%;--awb-margin-bottom-large:20px;--awb-spacing-left-large:7.68%;--awb-width-medium:100%;--awb-order-medium:0;--awb-spacing-right-medium:1.92%;--awb-spacing-left-medium:1.92%;--awb-width-small:100%;--awb-order-small:0;--awb-spacing-right-small:1.92%;--awb-spacing-left-small:1.92%;\"><div class=\"fusion-column-wrapper fusion-column-has-shadow fusion-flex-justify-content-flex-start fusion-content-layout-column\"><div class=\"fusion-widget-area awb-widget-area-element fusion-widget-area-1 fusion-content-widget-area qh-side-nav\" style=\"--awb-title-color:#333333;--awb-padding:0px 0px 0px 0px;\"><div id=\"nav_menu-3\" class=\"widget widget_nav_menu\" style=\"border-style: solid;border-color:transparent;border-width:0px;\"><div class=\"menu-lhs-menu-wellbeing-container\"><ul id=\"menu-lhs-menu-wellbeing\" class=\"menu\"><li id=\"menu-item-21956\" class=\"menu-item menu-item-type-post_type menu-item-object-page menu-item-has-children menu-item-21956\"><a href=\"https:\/\/metronorth.health.qld.gov.au\/extranet\/wellbeing\">Culture, engagement and wellbeing<\/a>\n<ul class=\"sub-menu\">\n\t<li id=\"menu-item-22523\" class=\"menu-item menu-item-type-post_type menu-item-object-page menu-item-has-children menu-item-22523\"><a href=\"https:\/\/metronorth.health.qld.gov.au\/extranet\/wellbeing\/values-in-action\">Values in Action<\/a>\n\t<ul class=\"sub-menu\">\n\t\t<li id=\"menu-item-25290\" class=\"menu-item menu-item-type-post_type menu-item-object-page menu-item-25290\"><a href=\"https:\/\/metronorth.health.qld.gov.au\/extranet\/wellbeing\/values-in-action\/compassion\">Compassion<\/a><\/li>\n\t\t<li id=\"menu-item-25291\" class=\"menu-item menu-item-type-post_type menu-item-object-page menu-item-25291\"><a href=\"https:\/\/metronorth.health.qld.gov.au\/extranet\/wellbeing\/values-in-action\/high-performance\">High Performance<\/a><\/li>\n\t\t<li id=\"menu-item-25292\" class=\"menu-item menu-item-type-post_type menu-item-object-page menu-item-25292\"><a href=\"https:\/\/metronorth.health.qld.gov.au\/extranet\/wellbeing\/values-in-action\/integrity\">Integrity<\/a><\/li>\n\t\t<li id=\"menu-item-25288\" class=\"menu-item menu-item-type-post_type menu-item-object-page menu-item-25288\"><a href=\"https:\/\/metronorth.health.qld.gov.au\/extranet\/wellbeing\/values-in-action\/respect\">Respect<\/a><\/li>\n\t\t<li id=\"menu-item-25289\" class=\"menu-item menu-item-type-post_type menu-item-object-page menu-item-25289\"><a href=\"https:\/\/metronorth.health.qld.gov.au\/extranet\/wellbeing\/values-in-action\/teamwork\">Teamwork<\/a><\/li>\n\t\t<li id=\"menu-item-22524\" class=\"menu-item menu-item-type-post_type menu-item-object-page menu-item-22524\"><a href=\"https:\/\/metronorth.health.qld.gov.au\/extranet\/wellbeing\/staff-shout-out\">Staff Shout Out<\/a><\/li>\n\t\t<li id=\"menu-item-22590\" class=\"menu-item menu-item-type-post_type menu-item-object-page menu-item-22590\"><a href=\"https:\/\/metronorth.health.qld.gov.au\/extranet\/wellbeing\/values-in-action\/workshops\">Workshops<\/a><\/li>\n\t<\/ul>\n<\/li>\n\t<li id=\"menu-item-22710\" class=\"menu-item menu-item-type-post_type menu-item-object-page menu-item-has-children menu-item-22710\"><a href=\"https:\/\/metronorth.health.qld.gov.au\/extranet\/wellbeing\/staff\">Staff wellbeing<\/a>\n\t<ul class=\"sub-menu\">\n\t\t<li id=\"menu-item-22222\" class=\"menu-item menu-item-type-post_type menu-item-object-page menu-item-22222\"><a href=\"https:\/\/metronorth.health.qld.gov.au\/extranet\/wellbeing\/staff\/workplace\">Workplace wellbeing<\/a><\/li>\n\t\t<li id=\"menu-item-22221\" class=\"menu-item menu-item-type-post_type menu-item-object-page menu-item-22221\"><a href=\"https:\/\/metronorth.health.qld.gov.au\/extranet\/wellbeing\/staff\/financial\">Financial wellbeing<\/a><\/li>\n\t\t<li id=\"menu-item-22441\" class=\"menu-item menu-item-type-post_type menu-item-object-page menu-item-22441\"><a href=\"https:\/\/metronorth.health.qld.gov.au\/extranet\/wellbeing\/staff\/social\">Social wellbeing<\/a><\/li>\n\t\t<li id=\"menu-item-22224\" class=\"menu-item menu-item-type-post_type menu-item-object-page menu-item-22224\"><a href=\"https:\/\/metronorth.health.qld.gov.au\/extranet\/wellbeing\/staff\/physical\">Physical wellbeing<\/a><\/li>\n\t\t<li id=\"menu-item-22223\" class=\"menu-item menu-item-type-post_type menu-item-object-page menu-item-22223\"><a href=\"https:\/\/metronorth.health.qld.gov.au\/extranet\/wellbeing\/staff\/mental\">Mental wellbeing<\/a><\/li>\n\t<\/ul>\n<\/li>\n\t<li id=\"menu-item-24521\" class=\"menu-item menu-item-type-post_type menu-item-object-page menu-item-has-children menu-item-24521\"><a href=\"https:\/\/metronorth.health.qld.gov.au\/extranet\/wellbeing\/diversity-equity-and-inclusion\">Diversity, Equity and Inclusion<\/a>\n\t<ul class=\"sub-menu\">\n\t\t<li id=\"menu-item-23677\" class=\"menu-item menu-item-type-post_type menu-item-object-page menu-item-23677\"><a href=\"https:\/\/metronorth.health.qld.gov.au\/extranet\/wellbeing\/support-services\/multicultural-health\">Multicultural Health<\/a><\/li>\n\t\t<li id=\"menu-item-23613\" class=\"menu-item menu-item-type-custom menu-item-object-custom menu-item-23613\"><a href=\"https:\/\/metronorth.health.qld.gov.au\/extranet\/wellbeing\/support-services\/spiritual-support-services\">Spiritual Support Services<\/a><\/li>\n\t\t<li id=\"menu-item-23400\" class=\"menu-item menu-item-type-custom menu-item-object-custom menu-item-23400\"><a href=\"https:\/\/qheps.health.qld.gov.au\/metronorth\/disability-resources\">Disability resources<\/a><\/li>\n\t\t<li id=\"menu-item-24522\" class=\"menu-item menu-item-type-custom menu-item-object-custom menu-item-24522\"><a href=\"https:\/\/qheps.health.qld.gov.au\/metronorth\/hr\/pride\">Pride in Metro North<\/a><\/li>\n\t<\/ul>\n<\/li>\n\t<li id=\"menu-item-22597\" class=\"menu-item menu-item-type-post_type menu-item-object-page menu-item-has-children menu-item-22597\"><a href=\"https:\/\/metronorth.health.qld.gov.au\/extranet\/wellbeing\/support-services\">Support services<\/a>\n\t<ul class=\"sub-menu\">\n\t\t<li id=\"menu-item-22596\" class=\"menu-item menu-item-type-post_type menu-item-object-page menu-item-22596\"><a href=\"https:\/\/metronorth.health.qld.gov.au\/extranet\/wellbeing\/support-services\/staff-psychology\">Staff Psychology Service<\/a><\/li>\n\t\t<li id=\"menu-item-22595\" class=\"menu-item menu-item-type-post_type menu-item-object-page menu-item-22595\"><a href=\"https:\/\/metronorth.health.qld.gov.au\/extranet\/wellbeing\/support-services\/ruok\">R U OK?<\/a><\/li>\n\t\t<li id=\"menu-item-22594\" class=\"menu-item menu-item-type-post_type menu-item-object-page menu-item-22594\"><a href=\"https:\/\/metronorth.health.qld.gov.au\/extranet\/wellbeing\/support-services\/peer-responder\">Peer Responder Program<\/a><\/li>\n\t\t<li id=\"menu-item-22600\" class=\"menu-item menu-item-type-custom menu-item-object-custom menu-item-22600\"><a href=\"https:\/\/metronorth.health.qld.gov.au\/extranet\/wellbeing\/support-services\/social-and-emotional\">Aboriginal and Torres Strait Islander Wellbeing<\/a><\/li>\n\t\t<li id=\"menu-item-22593\" class=\"menu-item menu-item-type-post_type menu-item-object-page menu-item-22593\"><a href=\"https:\/\/metronorth.health.qld.gov.au\/extranet\/wellbeing\/support-services\/eap\">TELUS Health \u2013 Employee Assistance Program<\/a><\/li>\n\t\t<li id=\"menu-item-22591\" class=\"menu-item menu-item-type-post_type menu-item-object-page menu-item-22591\"><a href=\"https:\/\/metronorth.health.qld.gov.au\/extranet\/wellbeing\/support-services\/post-critical-incident-support\">Post critical incident staff support<\/a><\/li>\n\t\t<li id=\"menu-item-24285\" class=\"menu-item menu-item-type-post_type menu-item-object-page menu-item-has-children menu-item-24285\"><a href=\"https:\/\/metronorth.health.qld.gov.au\/extranet\/wellbeing\/support-services\/dfv\">Domestic and Family Violence Support<\/a>\n\t\t<ul class=\"sub-menu\">\n\t\t\t<li id=\"menu-item-24292\" class=\"menu-item menu-item-type-post_type menu-item-object-page menu-item-24292\"><a href=\"https:\/\/metronorth.health.qld.gov.au\/extranet\/wellbeing\/support-services\/dfv\/what-is-dfv\">What is domestic and family violence?<\/a><\/li>\n\t\t\t<li id=\"menu-item-24293\" class=\"menu-item menu-item-type-post_type menu-item-object-page menu-item-24293\"><a href=\"https:\/\/metronorth.health.qld.gov.au\/extranet\/wellbeing\/support-services\/dfv\/support-colleague\">Support a colleague experiencing domestic and family violence<\/a><\/li>\n\t\t\t<li id=\"menu-item-24291\" class=\"menu-item menu-item-type-post_type menu-item-object-page menu-item-24291\"><a href=\"https:\/\/metronorth.health.qld.gov.au\/extranet\/wellbeing\/support-services\/dfv\/online-safety\">Staying safe online<\/a><\/li>\n\t\t\t<li id=\"menu-item-24296\" class=\"menu-item menu-item-type-post_type menu-item-object-page menu-item-24296\"><a href=\"https:\/\/metronorth.health.qld.gov.au\/extranet\/wellbeing\/support-services\/dfv\/support-resources\">Support and resources<\/a><\/li>\n\t\t\t<li id=\"menu-item-24289\" class=\"menu-item menu-item-type-post_type menu-item-object-page menu-item-24289\"><a href=\"https:\/\/metronorth.health.qld.gov.au\/extranet\/wellbeing\/support-services\/dfv\/training\">Training<\/a><\/li>\n\t\t\t<li id=\"menu-item-24286\" class=\"menu-item menu-item-type-post_type menu-item-object-page menu-item-24286\"><a href=\"https:\/\/metronorth.health.qld.gov.au\/extranet\/wellbeing\/support-services\/dfv\/policies\">Policies, guidelines and legislation<\/a><\/li>\n\t\t<\/ul>\n<\/li>\n\t<\/ul>\n<\/li>\n\t<li id=\"menu-item-22622\" class=\"menu-item menu-item-type-post_type menu-item-object-page menu-item-22622\"><a href=\"https:\/\/metronorth.health.qld.gov.au\/extranet\/wellbeing\/employee-engagement\">Employee engagement<\/a><\/li>\n\t<li id=\"menu-item-21965\" class=\"menu-item menu-item-type-post_type menu-item-object-page menu-item-21965\"><a href=\"https:\/\/metronorth.health.qld.gov.au\/extranet\/wellbeing\/leadership-in-action\">Leadership in Action<\/a><\/li>\n\t<li id=\"menu-item-21957\" class=\"menu-item menu-item-type-post_type menu-item-object-page menu-item-21957\"><a href=\"https:\/\/metronorth.health.qld.gov.au\/extranet\/wellbeing\/tools-and-resources\">Tools and resources<\/a><\/li>\n<\/ul>\n<\/li>\n<\/ul><\/div><\/div><div class=\"fusion-additional-widget-content\"><\/div><\/div><\/div><\/div><div class=\"fusion-layout-column fusion_builder_column fusion-builder-column-1 fusion_builder_column_3_4 3_4 fusion-flex-column\" style=\"--awb-bg-size:cover;--awb-width-large:75%;--awb-margin-top-large:0px;--awb-spacing-right-large:2.56%;--awb-margin-bottom-large:20px;--awb-spacing-left-large:2.56%;--awb-width-medium:100%;--awb-order-medium:0;--awb-spacing-right-medium:1.92%;--awb-spacing-left-medium:1.92%;--awb-width-small:100%;--awb-order-small:0;--awb-spacing-right-small:1.92%;--awb-spacing-left-small:1.92%;\"><div class=\"fusion-column-wrapper fusion-column-has-shadow fusion-flex-justify-content-flex-start fusion-content-layout-column\"><div class=\"fusion-title title fusion-title-1 fusion-sep-none fusion-title-text fusion-title-size-one\"><h1 class=\"fusion-title-heading title-heading-left\" style=\"margin:0;\">How can I support a colleague experiencing domestic and family violence?<\/h1><\/div><div class=\"fusion-widget-area awb-widget-area-element fusion-widget-area-2 fusion-content-widget-area\" style=\"--awb-title-color:#333333;--awb-padding:0px 0px 0px 0px;\"><div id=\"custom_html-7\" class=\"widget_text widget widget_custom_html\" style=\"border-style: solid;border-color:transparent;border-width:0px;\"><div class=\"textwidget custom-html-widget\"><div class=\"on-this-page\"><h4>On this page<\/h4><ul id=\"onThisPage\"><\/ul><\/div><\/div><\/div><div class=\"fusion-additional-widget-content\"><\/div><\/div><div class=\"fusion-text fusion-text-1\"><h2>What can you do?<\/h2>\n<p>Increase\u00a0your knowledge about supporting a colleague who is experiencing domestic and family violence by completing the\u00a0<a href=\"https:\/\/qldhealth.mygo1.com\/p\/#\/app\/dashboard\">Recognise, Respond, Refer e-learning training<\/a>.<\/p>\n<p>Some of the key actions for all staff supporting colleagues are:<\/p>\n<ul>\n<li>Be clear that your role is to support and help, not to judge.<\/li>\n<li>Maintain confidentiality of your colleague\u2019s domestic violence circumstance.<\/li>\n<li>Encourage them to seek support through:\n<ul>\n<li>their work unit or department (refer to your relevant policies and guidelines)<\/li>\n<li>counselling\u2014services are available 24 hours a day, seven days a week, from confidential telephone counsellors.<\/li>\n<\/ul>\n<\/li>\n<li>Offer to attend with them if they need your support.<\/li>\n<li>Report any threats of violence you experience or witness to your manager\/supervisor, site security personnel, the police, or to human resources.<\/li>\n<\/ul>\n<\/div><div class=\"fusion-title title fusion-title-2 fusion-sep-none fusion-title-text fusion-title-size-two\"><h2 class=\"fusion-title-heading title-heading-left\" style=\"margin:0;\">How to recognise domestic and family violence<\/h2><\/div><div class=\"fusion-text fusion-text-2\"><p>The signs of domestic and family violence aren\u2019t always obvious. You may notice:<\/p>\n<ul type=\"disc\">\n<li>behaviour changes<\/li>\n<li>bruising, scratches or wearing different clothing that covers most of their body<\/li>\n<li>comments about a partner or family member that is concerning or out of character<\/li>\n<li>increases in phone calls or arriving late to work<\/li>\n<li>crying or other emotional behaviour.<\/li>\n<\/ul>\n<p>People affected by domestic and family violence may not act any differently or show any outward signs.<\/p>\n<p>The important thing is that if you are concerned about a colleague you talk to them about your concerns.<\/p>\n<\/div><div class=\"fusion-title title fusion-title-3 fusion-sep-none fusion-title-text fusion-title-size-two\"><h2 class=\"fusion-title-heading title-heading-left\" style=\"margin:0;\">How to respond to learning about a domestic and family violence situation<\/h2><\/div><div class=\"fusion-text fusion-text-3\"><p>If someone tells you they are affected by domestic and family violence you are not expected to be a counsellor but you should listen to what they tell you.\u00a0\u00a0It is important to remember that people affected by domestic and family violence need support and validation, not judgment.<\/p>\n<p>Where an employee has expressed a concern about their safety in the workplace or would like to consider the support available to them, encourage the employee to raise their concerns with their line manager or contact one of the many domestic and family violence support services, including Benestar \u2013 Employee Assistance Provider.<\/p>\n<p>Line managers may utilise the\u00a0<a href=\"https:\/\/qheps.health.qld.gov.au\/__data\/assets\/word_doc\/0034\/1483990\/tool-workplace-risk-identifier.doc\">Workplace risk identifier and safety plan tool\u00a0<span class=\"asset-summary\" data-context=\"https:\/\/qheps.health.qld.gov.au\/__data\/assets\/word_doc\/0034\/1483990\/tool-workplace-risk-identifier.doc\/tool-workplace-risk-identifier.doc\">(DOC 451 kB)<\/span><\/a>, which is designed for the employee and their manager to work through to identify actions that can be taken to address risks and support the employee to maintain their safety, as well as the safety of others, in the workplace. If you are unsure how to respond to an employee or need assistance completing the tool, contact your local human resource representative for advice.<\/p>\n<p>If you are concerned about the immediate safety of the employee (or other employees) in the workplace, report any threats of violence to your manager\/supervisor, site security personnel or the police.<\/p>\n<\/div><div class=\"fusion-title title fusion-title-4 fusion-sep-none fusion-title-text fusion-title-size-two\"><h2 class=\"fusion-title-heading title-heading-left\" style=\"margin:0;\">How to refer someone to domestic and family violence support<\/h2><\/div><div class=\"fusion-text fusion-text-4\"><p>If someone tells you they are affected by domestic and family violence you are not expected to be a counsellor in this situation and should refer your colleague to an external support provider for support and\/or counselling.<\/p>\n<p>The section on this site titled\u00a0<a href=\"https:\/\/metronorth.health.qld.gov.au\/extranet\/wellbeing\/support-services\/dfv\/support-resources\">domestic and family violence support and resources<\/a>\u00a0provides information on the external support organisations that you can refer colleagues to.<\/p>\n<p>While you should encourage the employee to contact a support, it is their decision whether to do so or not.<\/p>\n<\/div><div class=\"fusion-builder-row fusion-builder-row-inner fusion-row fusion-flex-align-items-flex-start fusion-flex-content-wrap\" style=\"width:104% !important;max-width:104% !important;margin-left: calc(-4% \/ 2 );margin-right: calc(-4% \/ 2 );\"><div class=\"fusion-layout-column fusion_builder_column_inner fusion-builder-nested-column-0 fusion_builder_column_inner_1_1 1_1 fusion-flex-column qh-content-card-light-grey\" style=\"--awb-padding-top:15px;--awb-padding-right:15px;--awb-padding-bottom:15px;--awb-padding-left:15px;--awb-bg-size:cover;--awb-width-large:100%;--awb-margin-top-large:0px;--awb-spacing-right-large:1.92%;--awb-margin-bottom-large:20px;--awb-spacing-left-large:1.92%;--awb-width-medium:100%;--awb-order-medium:0;--awb-spacing-right-medium:1.92%;--awb-spacing-left-medium:1.92%;--awb-width-small:100%;--awb-order-small:0;--awb-spacing-right-small:1.92%;--awb-spacing-left-small:1.92%;\"><div class=\"fusion-column-wrapper fusion-column-has-shadow fusion-flex-justify-content-flex-start fusion-content-layout-column\"><div class=\"fusion-text fusion-text-5\"><h2><i class=\"far fa-info-square\"><\/i> Resources<\/h2>\n<p>Response to disclosure resources:<\/p>\n<ul>\n<li><a href=\"https:\/\/www.health.qld.gov.au\/__data\/assets\/pdf_file\/0025\/635803\/dv-referral-flowchart.pdf\">Response to disclosure flowchart<\/a><\/li>\n<li><a href=\"https:\/\/www.health.qld.gov.au\/__data\/assets\/pdf_file\/0021\/465132\/dv-referral-model.pdf\">Domestic and family violence Referral to specialist support services model<\/a><\/li>\n<li><a href=\"http:\/\/www.bdvs.org.au\/resource_files\/bdvas\/Safety-Plan-Checklist.pdf\">Brisbane Domestic Violence Service &#8211; Safety Planning Fact Checklist<\/a><\/li>\n<\/ul>\n<p>How to support people who use or may use violence and abuse:<\/p>\n<ul>\n<li><a href=\"https:\/\/qheps.health.qld.gov.au\/__data\/assets\/pdf_file\/0027\/2296431\/workplace-approach.pdf\">A workplace approach to employees who use or may use violence and abuse<\/a>. A resource for all Queensland workplaces.<\/li>\n<\/ul>\n<\/div><\/div><\/div><\/div><button id=\"quick-exit\"\n        aria-label=\"Quick exit\"\n        title=\"Quick exit\"\n        class=\"quick-exit-btn\">\n  Quick Exit\n<\/button>\n<script>\n  \/\/ Choose a neutral destination that looks routine and loads fast.\n  \/\/ Weather or search landing pages are common choices.\n  const QUICK_EXIT_URL = 'https:\/\/metronorth.health.qld.gov.au\/';\n\n  function quickExit() {\n    \/\/ Minimal rendering before leaving the page\n    try {\n      \/\/ Replace current history entry to reduce \u201cBack\u201d retracing within your site\n      window.location.replace(QUICK_EXIT_URL);\n    } catch (e) {\n      \/\/ Fallback: direct assign\n      window.location.href = QUICK_EXIT_URL;\n    }\n  }\n\n  \/\/ Bind button\n  (function initQuickExit() {\n    const btn = document.getElementById('quick-exit');\n    if (btn) btn.addEventListener('click', quickExit);\n\n    \/\/ Keyboard shortcut: double-press Esc quickly to exit\n    let lastEscTime = 0;\n    document.addEventListener('keydown', (e) => {\n      if (e.key === 'Escape') {\n        const now = Date.now();\n        if (now - 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