We invest in our people to excel and provide high-quality services that meet our community\u2019s needs.<\/p>\n
High performance at Metro North Health is about striving for excellence in everything we do. It reflects a commitment to learning, improvement, innovation, and delivering safe, high-quality care and services to the people and communities we serve.<\/p>\n
During the 2025 Have Your Say (HYS) Survey, staff selected the following definition as the one that best reflects what high performance means at Metro North Health:<\/p>\n
\u201cWe invest in our people to excel and provide high-quality services that meet our community\u2019s needs.\u201d<\/em><\/p>\n This shared understanding guides how high performance is experienced across teams, services, and leadership practices.<\/p>\n High performance is reflected in how we approach our work, make decisions, learn, and support one another to achieve the best possible outcomes.<\/p>\n The examples below illustrate how high performance often shows up in everyday work across Metro North Health.<\/p>\n<\/div> High performance can be seen through consistent actions and choices that support excellence, learning, and accountability.<\/p>\n This can include:<\/p>\n High performance is often visible through consistent, practical actions that help deliver excellent care, improve services, and support one another.<\/p>\n Across Metro North Health, this may include examples such as:<\/p>\n In day-to-day work<\/strong><\/p>\n Within teams<\/strong><\/p>\n In patient and community care<\/strong><\/p>\n Metro North Health cultivates high performance through initiatives that enable learning, growth, innovation, and continuous improvement.<\/p>\n We recognise that excellence grows in environments where people feel safe to share ideas, speak up, and try new approaches. Our workshops on psychological safety<\/a>, delivered by staff psychologists, help teams create cultures that support openness, trust and innovation.<\/p>\n High performance is not just about outcomes, but how we achieve them. Through Cultural Practice Program<\/a> training and programs that support Aboriginal and Torres Strait Islander leadership<\/a> and Mentoring<\/a>, we invest in inclusive, strengths-based performance.<\/p>\n We empower teams and leaders to embrace coaching<\/a> conversations, support goal-setting, and grow capability across all levels.<\/p>\n Flexibility helps us perform at our best. By promoting flexible working arrangements<\/a>, we support our people to manage their energy, wellbeing and personal commitments.<\/p>\n A range of training programs<\/a>, capability development pathways<\/a>, and leadership initiatives<\/a> are available to support continual growth and skill-building.<\/p>\n We invest in future leaders through targeted Aboriginal and Torres Strait Islander recruitment strategies<\/a>, mentoring<\/a>, and leadership development programs<\/a> that build capacity and representation.<\/p>\n Our six Leadership in Action<\/a> principles encourage leaders to role model high performance through vision, support, celebration, and accountability.<\/p>\n The PDP<\/a> process helps every employee set clear goals, reflect on achievements, and access personalised growth and support.<\/p>\n Through the Staff Excellence Awards<\/a>, we acknowledge outstanding achievements across clinical, non-clinical and support roles, reinforcing a culture where great work is recognised.<\/p>\n The Staff Shout Out portal<\/a> makes it easy for all staff to recognise a colleague who demonstrates excellence, innovation and outstanding service and impact in the moment.<\/p>\n<\/div><\/div><\/div><\/div><\/div> High performance is happening every day across Metro North. From improving patient pathways, to solving complex problems, to championing innovation \u2013 our people bring this value to life.<\/p>\nHow we bring high performance to life at Metro North Health<\/h2>\n
<\/i><\/i><\/span>Demonstrating High performance<\/span><\/a><\/h4><\/div>
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<\/i><\/i><\/span>What high performance looks like in practice<\/span><\/a><\/h4><\/div>
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<\/i><\/i><\/span>High performance at the organisational level<\/span><\/a><\/h4><\/div>
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High performance in action<\/h2>\n
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Supporting tools and resources<\/h2>\n
Activities and development opportunities<\/h3>\n
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