- Culture, engagement and wellbeing<\/a>\n
- \n\t
- Values in Action<\/a>\n\t
- \n\t\t
- Compassion<\/a>\n\t\t
- \n\t\t\t
- Compassionate Care Principles<\/a><\/li>\n\t\t<\/ul>\n<\/li>\n\t\t
- High Performance<\/a><\/li>\n\t\t
- Integrity<\/a><\/li>\n\t\t
- Respect<\/a><\/li>\n\t\t
- Teamwork<\/a><\/li>\n\t\t
- Staff Shout Out<\/a><\/li>\n\t\t
- Workshops<\/a><\/li>\n\t<\/ul>\n<\/li>\n\t
- Staff wellbeing<\/a>\n\t
- \n\t\t
- Workplace wellbeing<\/a><\/li>\n\t\t
- Financial wellbeing<\/a><\/li>\n\t\t
- Social wellbeing<\/a><\/li>\n\t\t
- Physical wellbeing<\/a><\/li>\n\t\t
- Mental wellbeing<\/a><\/li>\n\t<\/ul>\n<\/li>\n\t
- Diversity, Equity and Inclusion<\/a>\n\t
- \n\t\t
- Multicultural Health<\/a><\/li>\n\t\t
- Spiritual Support Services<\/a><\/li>\n\t\t
- Disability resources<\/a><\/li>\n\t\t
- Pride in Metro North<\/a><\/li>\n\t<\/ul>\n<\/li>\n\t
- Support services<\/a>\n\t
- \n\t\t
- Staff Psychology Service<\/a><\/li>\n\t\t
- R U OK?<\/a><\/li>\n\t\t
- Peer Responder Program<\/a><\/li>\n\t\t
- Aboriginal and Torres Strait Islander Wellbeing<\/a><\/li>\n\t\t
- TELUS Health \u2013 Employee Assistance Program<\/a><\/li>\n\t\t
- Post critical incident staff support<\/a><\/li>\n\t\t
- Domestic and Family Violence Support<\/a>\n\t\t
- \n\t\t\t
- What is domestic and family violence?<\/a><\/li>\n\t\t\t
- Support a colleague experiencing domestic and family violence<\/a><\/li>\n\t\t\t
- Staying safe online<\/a><\/li>\n\t\t\t
- Support and resources<\/a><\/li>\n\t\t\t
- Training<\/a><\/li>\n\t\t\t
- Policies, guidelines and legislation<\/a><\/li>\n\t\t<\/ul>\n<\/li>\n\t<\/ul>\n<\/li>\n\t
- Employee engagement<\/a><\/li>\n\t
- Leadership in Action<\/a><\/li>\n\t
- Tools and resources<\/a><\/li>\n<\/ul>\n<\/li>\n<\/ul><\/div><\/div>
<\/div><\/div><\/div><\/div>Compassionate Care Principles<\/h1><\/div>
On this page<\/h4>
- <\/ul><\/div><\/div><\/div>
<\/div><\/div>![\"\"](\"data:image\/svg+xml;base64,PHN2ZyB3aWR0aD0iMSIgaGVpZ2h0PSIxIiB4bWxucz0iaHR0cDovL3d3dy53My5vcmcvMjAwMC9zdmciPjwvc3ZnPg==\")
The Metro North Compassionate Care Principles<\/a> was released across Metro North Health in March 2023 and were developed to represent the voice of consumers, family members and carers in relation to their experiences in receiving care in Metro North Health.<\/p>\nThe purpose of the principles is to promote engagement and inclusion with our patients, families and carers in decision making and communication leading to improved satisfaction. The principles also represent how we can improve access, usability and advance the design of our services based on what patients need.<\/p>\n
The Principles align with the National Safety and Quality Health Service Standards<\/a> and the Metro North Values in Action<\/a> providing a consistent message about the level of care and behaviours that consumers can expect from Metro North Health staff.<\/p>\n<\/div>
<\/span><\/a><\/span><\/i>Principle 1: Flexible visiting hours across Metro North Health inpatient facilities<\/h3>\n
When we listen to the voice of the patient and implement effective partnerships, a positive experience for the patient and high-quality health care including improved patient safety are linked.<\/p>\n<\/div><\/div><\/div>
<\/span><\/a><\/span><\/i>Principle 2: Care in the right setting according to patient wishes<\/h3>\n
As hospitals move toward improved integration across the system of care, there are increased incentives to deliver the right care, in the right place, at the right time.<\/p>\n<\/div><\/div><\/div>
<\/span><\/a><\/span><\/i>Principle 3: Timely communication and reporting<\/h3>\n
Clear and prompt communication among healthcare providers, patients, and families helps to build trust, identify changes in a patient’s condition, facilitate informed decision-making, and prevent potential complications.<\/p>\n<\/div><\/div><\/div>
<\/span><\/a><\/span><\/i>Principle 4: Co-designed care<\/h3>\n
Through development of meaningful partnerships with patients and families, Metro North Health staff will deliver improved health outcomes that matter most to our care participants.<\/p>\n<\/div><\/div><\/div>
<\/span><\/a><\/span><\/i>Principle 5: Good navigation and knowledge sharing<\/h3>\n
Providing ward\/unit orientation to patients on admission to the health care environment ensures patients, family and carers are communicated information relating to their health care journey in a way that meets their needs and is easy to understand and use.<\/p>\n<\/div><\/div><\/div>
- Support a colleague experiencing domestic and family violence<\/a><\/li>\n\t\t\t
- R U OK?<\/a><\/li>\n\t\t
- Spiritual Support Services<\/a><\/li>\n\t\t
- Financial wellbeing<\/a><\/li>\n\t\t
- High Performance<\/a><\/li>\n\t\t
- Compassionate Care Principles<\/a><\/li>\n\t\t<\/ul>\n<\/li>\n\t\t
- Compassion<\/a>\n\t\t
- Values in Action<\/a>\n\t
![\"\"](\"https:\/\/metronorth.health.qld.gov.au\/extranet\/wp-content\/uploads\/sites\/10\/2026\/07\/ccp.jpg\")
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