{"id":12043,"date":"2022-12-14T09:51:46","date_gmt":"2022-12-13T23:51:46","guid":{"rendered":"https:\/\/metronorth.health.qld.gov.au\/extranet\/?p=12043"},"modified":"2022-12-14T14:00:53","modified_gmt":"2022-12-14T04:00:53","slug":"virtual-interpretation-20221214","status":"publish","type":"post","link":"https:\/\/metronorth.health.qld.gov.au\/extranet\/newsletters\/news-at-the-royal\/virtual-interpretation-20221214","title":{"rendered":"All eyes on virtual interpretation"},"content":{"rendered":"<div class=\"fusion-fullwidth fullwidth-box fusion-builder-row-1 nonhundred-percent-fullwidth non-hundred-percent-height-scrolling\" style=\"--awb-border-radius-top-left:0px;--awb-border-radius-top-right:0px;--awb-border-radius-bottom-right:0px;--awb-border-radius-bottom-left:0px;--awb-flex-wrap:wrap;\" ><div class=\"fusion-builder-row fusion-row\"><div class=\"fusion-layout-column fusion_builder_column fusion-builder-column-0 fusion_builder_column_1_1 1_1 fusion-one-full fusion-column-first fusion-column-last\" style=\"--awb-bg-size:cover;--awb-margin-bottom:0px;\"><div class=\"fusion-column-wrapper fusion-flex-column-wrapper-legacy\"><div class=\"fusion-text fusion-text-1\"><div id=\"attachment_12078\" style=\"width: 610px\" class=\"wp-caption alignright\"><img decoding=\"async\" aria-describedby=\"caption-attachment-12078\" class=\"wp-image-12078 size-full lazyload\" data-src=\"https:\/\/metronorth.health.qld.gov.au\/extranet\/wp-content\/uploads\/sites\/10\/2022\/12\/virtual-interpreter-service-1.jpg\" alt=\"Ophthalmology patient Lu Tianyan is one of the many patients who have benefitted from the virtual interpreter service \" width=\"600\" height=\"400\" data-srcset=\"https:\/\/metronorth.health.qld.gov.au\/extranet\/wp-content\/uploads\/sites\/10\/2022\/12\/virtual-interpreter-service-1-200x133.jpg 200w, https:\/\/metronorth.health.qld.gov.au\/extranet\/wp-content\/uploads\/sites\/10\/2022\/12\/virtual-interpreter-service-1-225x150.jpg 225w, https:\/\/metronorth.health.qld.gov.au\/extranet\/wp-content\/uploads\/sites\/10\/2022\/12\/virtual-interpreter-service-1-300x200.jpg 300w, https:\/\/metronorth.health.qld.gov.au\/extranet\/wp-content\/uploads\/sites\/10\/2022\/12\/virtual-interpreter-service-1-400x267.jpg 400w, https:\/\/metronorth.health.qld.gov.au\/extranet\/wp-content\/uploads\/sites\/10\/2022\/12\/virtual-interpreter-service-1.jpg 600w\" data-sizes=\"(max-width: 600px) 100vw, 600px\" src=\"data:image\/svg+xml;base64,PHN2ZyB3aWR0aD0iMSIgaGVpZ2h0PSIxIiB4bWxucz0iaHR0cDovL3d3dy53My5vcmcvMjAwMC9zdmciPjwvc3ZnPg==\" style=\"--smush-placeholder-width: 600px; --smush-placeholder-aspect-ratio: 600\/400;\" \/><p id=\"caption-attachment-12078\" class=\"wp-caption-text\">Ophthalmology patient Lu Tianyan is one of the many patients who have benefitted from the virtual interpreter service<\/p><\/div>\n<h4><span data-contrast=\"auto\">The RBWH Ophthalmology Eye Clinic has recently implemented a virtual interpreter service \u2013 an initiative which has significantly improved the quality of care to patients who don\u2019t speak English or use AUSLAN.<\/span><span data-ccp-props=\"{\">\u00a0<\/span><\/h4>\n<p><span data-contrast=\"auto\">The team commenced the initiative in response to difficulties sourcing interpreters when COVID-19 vaccine mandates were introduced across Queensland Health facilities.\u00a0<\/span><span data-ccp-props=\"{\">\u00a0<\/span><\/p>\n<p><span data-contrast=\"auto\">The service has seen a significant reduction in cancellations of appointments due to inaccessibility to an interpreter service and has allowed for more flexible scheduling around appointment times for interpreters.<\/span><span data-ccp-props=\"{\">\u00a0<\/span><\/p>\n<p><span data-contrast=\"auto\">Ophthalmology Senior Administration Officer Adam Stott said the team is proud to have implemented such a successful quality improvement project to help patients like Lu Tianyan, pictured with his interpreter.\u00a0<\/span><span data-ccp-props=\"{\">\u00a0<\/span><\/p>\n<p><span data-contrast=\"auto\">\u201cOphthalmology is the second highest user of virtual interpreter services at RBWH, behind maternity, with 562 virtual interpreter sessions booked between January and October 2022,\u201d Mr Stott said.\u00a0<\/span><span data-ccp-props=\"{\">\u00a0<\/span><\/p>\n<p><span data-contrast=\"auto\">\u201cTraditional phone interpreter services are not always compatible with the ophthalmology model of care, so it was vital for us to come up with a better way to communicate important health information with our patients.\u00a0<\/span><span data-ccp-props=\"{\">\u00a0<\/span><\/p>\n<p><span data-contrast=\"auto\">\u201cThe service has led to a range of administration efficiencies and has been well received by patients and clinical staff alike.\u201d<\/span><span data-ccp-props=\"{\">\u00a0<\/span><\/p>\n<p><span data-contrast=\"auto\">The ophthalmology virtual interpreter service was recently awarded a QuARRIES Award.<\/span><span data-ccp-props=\"{\">\u00a0<\/span><\/p>\n<\/div><div class=\"fusion-sep-clear\"><\/div><div class=\"fusion-separator fusion-full-width-sep\" style=\"margin-left: auto;margin-right: auto;margin-bottom:50px;width:100%;\"><\/div><div class=\"fusion-sep-clear\"><\/div><div class=\"fusion-clearfix\"><\/div><\/div><\/div><\/div><\/div>\n","protected":false},"excerpt":{"rendered":"<p>The RBWH Ophthalmology Eye Clinic has recently implemented a virtual interpreter service \u2013 an initiative which has significantly improved the quality of care to patients who don\u2019t speak English or use AUSLAN. <\/p>\n","protected":false},"author":51,"featured_media":12078,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"_searchwp_excluded":"","footnotes":""},"categories":[176],"tags":[],"class_list":["post-12043","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-news-at-the-royal"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v26.2 - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>All eyes on virtual interpretation - Staff Extranet<\/title>\n<meta name=\"robots\" content=\"noindex, follow\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"All eyes on virtual interpretation - Staff Extranet\" \/>\n<meta property=\"og:description\" content=\"The RBWH Ophthalmology Eye Clinic has recently implemented a virtual interpreter service \u2013 an 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