{"id":16825,"date":"2023-09-30T08:53:21","date_gmt":"2023-09-29T22:53:21","guid":{"rendered":"https:\/\/metronorth.health.qld.gov.au\/extranet\/?p=16825"},"modified":"2023-10-11T08:18:18","modified_gmt":"2023-10-10T22:18:18","slug":"delivering-patient-centred-care","status":"publish","type":"post","link":"https:\/\/metronorth.health.qld.gov.au\/extranet\/newsletters\/news-at-the-royal\/delivering-patient-centred-care","title":{"rendered":"\u2018What Matters to You?\u2019 an important question for delivering patient-centred care"},"content":{"rendered":"
\"Mark

Mark Cruickshank, A\/Executive Director Allied Health Professions and executive sponsor for Patient Goals of Care initiative at the launch event.<\/p><\/div>\n

On Monday 18 September, RBWH launched the initiative What Matters to You. Originally starting in Scotland, this initiative has spread all over the globe and encourages health workers to take the time to ask their patients about their personal goals of care.<\/h4>\n

For Associate Professor Zarnie Lwin, Senior Medical Oncologist, learning about her patients\u2019 lives outside of the walls of the hospital has been a large part of her approach to delivering care, as well as the topic of a study she was involved with at the University of Sydney.<\/p>\n

\u201cWhen the patients realise you are doing research about their lens and what they are going through, there\u2019s lots of enthusiasm because they feel like you are listening,\u201d Zarnie said.<\/p>\n

As part of a project called \u2018The Changing Landscapes of Survivorship\u2019, Zarnie equipped cancer patients with digital cameras, tasking them with taking photos to reveal what living with cancer looked like in their day-to-day lives.<\/p>\n

\u201cThis type of research is more about the human aspects of delivering care,\u201d Zarnie said, \u201cfor example, it\u2019s not going to change the drugs we are giving patients or the types of scans we request \u2014 that\u2019s the science and we need to stick to that.\u201d<\/p>\n

\u201cHowever, these are little things that can make a patient and their carer feel very much acknowledged and appreciated. It\u2019s another piece in the puzzle of being a good clinician all round.\u201d<\/p>\n

Incorporating patient goals of care requires learning about what\u2019s important in the patients\u2019 lives.<\/p>\n

\u201cInstead of always mentioning blood results, being able to ask if they were able to sing in their choir, mop the floor or pick up their grandchildren, and see them as a person, that goes a long way in building their strength and trust in you as a clinician,\u201d Zarnie said.<\/p>\n

\u201cIf a patient can share their little and big achievements with you, that creates a very good clinical atmosphere and a good foundation for trust, which then helps confronting and getting through difficult challenges and obstacles together.\u201d<\/p>\n

For most health workers, finding time to have conversations about patients\u2019 lives is not always easy. During a three-to-four-hour clinic, Zarnie will often see between 20 to 25 patients and sometimes up to 30 patients.<\/p>\n

However, Zarnie recognises that through her academic work into patients\u2019 lived experiences and through patients\u2019 diaries, which are often used for those who undertake clinical trials, she has become a better clinician.<\/p>\n

\u201cIt adds to my professionalism,\u201d Zarnie said, \u201cwe are better clinicians if we can see our patients as the people they are in society.\u201d<\/p>\n

\u201cIt’s about the patient\u2019s experience as well as the clinician\u2019s experience, which is very underrated. A patient that can say \u2018I trust my oncologist; she shows interest in me and knows what makes me tick\u2019 \u2014 you can\u2019t really measure this.\u201d<\/p>\n

The photos taken by patients as part of the research project were accompanied with captions and displayed publicly for three weeks in the common walkways of the hospital. The photos can be viewed on the Picturing Cancer Survivorship website<\/a>.<\/p>\n

To learn more about the What Matters to You initiative, visit QHEPS<\/a> or contact RBWH_SIS@health.qld.gov.au<\/a> to sign up to be a champion or request an in-service for your team.<\/p>\n<\/div>

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<\/div><\/div><\/div><\/div><\/div>\n","protected":false},"excerpt":{"rendered":"

On Monday 18 September, RBWH launched the initiative What Matters to You. 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