{"id":19334,"date":"2024-02-16T15:24:07","date_gmt":"2024-02-16T05:24:07","guid":{"rendered":"https:\/\/metronorth.health.qld.gov.au\/extranet\/?p=19334"},"modified":"2024-02-16T15:24:07","modified_gmt":"2024-02-16T05:24:07","slug":"ed-tpch-20240216","status":"publish","type":"post","link":"https:\/\/metronorth.health.qld.gov.au\/extranet\/facility-messages\/ed-tpch-20240216","title":{"rendered":"Message from the Executive Director"},"content":{"rendered":"
\"Tami

Tami Photinos, Executive Director<\/p><\/div>\n

I\u2019m glad to be back at TPCH this week after being on two weeks emergent leave. As mentioned in my last message, I\u2019ve spent the last couple of months arranging a nursing home placement for my elderly father. I am pleased to share that my family recently secured a placement for Dad which is a big relief and he is slowly settling into his new environment. For those staff who’ve been through this experience, I’m sure you’ll agree this is certainly no easy journey for any family.<\/h4>\n

I would like to thank Melanie Dubbelde and the entire Executive team for their excellent leadership and support during my absence.<\/h4>\n

Executive update<\/h3>\n

Executive walkarounds<\/strong><\/p>\n

This week, I was pleased to get back out and about meeting and speaking with staff from various areas. Director Corporate Services, Bretine Curtis and Manager Strategy and Planning, Katie Tully and I visited Heart Lung Outpatients and Specialist Outpatients. We discussed with staff the ongoing challenges with ieMR Enterprise Scheduling Management (ESM) and how they continue to work through these. We appreciate the efforts TPCH staff have invested in supporting the introduction of this new system.<\/p>\n

We also visited the Outpatient Call Centre and the Revenue team in the Administration Building. We spoke to staff about the significant demands on the Call Centre which receives an average of 11,000 calls each month. Staff are currently developing strategies to help reduce call wait times for our patients. You can read more about the Revenue team in today\u2019s Fast Facts.<\/p>\n<\/div>

\"Heart

Heart Lung Outpatients<\/p><\/div>\n<\/div><\/div><\/div>

\"Outpatient

Outpatient Call Centre<\/p><\/div>\n<\/div><\/div><\/div>

\"Outpatient

Outpatient Call Centre<\/p><\/div>\n<\/div><\/div><\/div>

\"Revenue

Revenue Services Team<\/p><\/div>\n<\/div><\/div><\/div><\/div>

Executive recruitment<\/strong><\/p>\n

Recruitment processes are currently underway for the following positions within our Executive Leadership Team – Director Medical Services, Director of Operations Heart and Lung; and Director Operations EPIC. Recruitment to these positions will be finalised in late March.<\/p>\n

I am also pleased to advise that Katie Tully will be the Acting Director Corporate Services from 21 February to 17 March 2024 while Bretine Curtis is on annual leave. Katie brings a wealth of knowledge and experience to the role having held various senior roles within Metro North, including substantively holding the Manager Strategy and Planning TPCH.<\/p>\n

Car parking<\/h3>\n

Car parking continues to be a challenge for TPCH campus. Recently, we have seen increasing demands on our car parking facilities, with major congestion being experienced up the main drive from Rode Road to the main multi-storey car park. We are receiving feedback from patients that this increased demand is impacting on their ability to access services and attend appointments on time.<\/p>\n

We recognise the challenges around parking will continue until construction of the new multi-storey is completed later this year, so are currently exploring various options to support better patient access to parking.<\/p>\n

One such option is to encourage staff who currently park in the paid multi-storey to consider parking in alternative dedicated staff carparks around the campus if possible. We appreciate that many staff prefer to park in the main car park, however we ask that staff consider alternates during this time to improve patient access and while additional alternatives for staff parking are considered.<\/p>\n

For any queries please email: TPCH_CorporateServices@health.qld.gov.au<\/a><\/p>\n

HR Education Sessions<\/h3>\n

During February, People and Culture Partners will deliver education sessions for line managers on Absence Management and Flexible Work Arrangements. Line managers will be given the tools they need to feel confident in having conversations about absenteeism and consider flexible work arrangements within their respective teams. More information including on how to register is here.<\/a><\/p>\n

FAST FACTS<\/h3>\n
\"Some

Some members of the Revenue team<\/p><\/div>\n

Today we will profile Revenue Services.<\/p>\n

Did you know?<\/strong><\/p>\n