{"id":20466,"date":"2024-04-26T13:02:47","date_gmt":"2024-04-26T03:02:47","guid":{"rendered":"https:\/\/metronorth.health.qld.gov.au\/extranet\/?p=20466"},"modified":"2024-05-24T13:57:20","modified_gmt":"2024-05-24T03:57:20","slug":"ed-ckw-20240426","status":"publish","type":"post","link":"https:\/\/metronorth.health.qld.gov.au\/extranet\/facility-messages\/ed-ckw-20240426","title":{"rendered":"Message from the Executive Director"},"content":{"rendered":"
\"Karlene

Karlene Willcocks, Executive Director<\/p><\/div>\n

\n

I hope you all had time yesterday \u2013 ANZAC day – to reflect.\u00a0 ANZAC day marks the anniversary of the first major military action fought by Australia and New Zealand Army Corps during the First World War. We stop to remember the sacrifice of our country\u2019s brave men and women, for many this was the ultimate sacrifice. However, we also pause to honour the many courageous men and women who have and continue to serve for our countries around the world. Lest We Forget.<\/h4>\n<\/div>\n

I personally reflected on SERVICE and PRIDE.\u00a0 <\/strong>These attributes are a key part of healthcare, what we provide to our community; and why we come to work. I am extremely proud to be a healthcare worker and Registered Nurse, and recognise that in choosing this career my privilege is to serve our community and those who need our help.<\/p>\n

As I watched the brave men and women who have and continue to serve to protect our country and our freedom march yesterday \u2013 the pride in their service is evident and I reflected on how in health we also need to reembrace this in our workforce and ourselves. Our community trusts us and embraces us to manage and change their lives and with that comes a responsibility.\u00a0I was reminded of this in Liz Jazwiec\u2019s book \u201cEat that Cookie\u201d:<\/p>\n

Customer Service + Job Satisfaction = Pride<\/h3>\n

Our jobs are never going to not be busy… it is about how we approach them that changes.<\/p>\n

When we are polite, compassionate, caring and focus on service, our patients and community will repay this with kindness and gratefulness in return. We are in privileged positions where we are welcomed into the most stressful times of people’s lives. What you can change in your day is how you approach this.<\/p>\n

Circuit breaker wrap-up<\/h3>\n

On Monday morning,\u00a0we had a short dark moment as we had an unexpected cut to power in the new clinical services building just before 9am.<\/p>\n

We immediately initiated a Code Yellow and had all parties working on the fault that had caused this.<\/p>\n

We monitored the fix and are now comfortable that the circuit breaker switch that was replaced has addressed the issue.<\/p>\n

It was so great to watch the CKW clinical teams work through this power outage managing the safety of our patients without missing a beat\u00a0and the broader teams come together to quickly find a solution to a complex problem.<\/p>\n

Again, in the afternoon, I was proud to see our teams all lean in as we implemented the solution which required a planned outage all within a matter of hours.<\/p>\n

Many thanks to you all for your focus on the safe care of our community.<\/p>\n

A comprehensive independent review of the issue is progressing to ensure we avoid similar experiences.<\/p>\n

\n

Recognising our AMAZING TEAM<\/h3>\n

Nurse Practitioner \u2013 GRACE CAMPBELL<\/strong><\/p>\n

This week, I want to acknowledge the efforts of Caboolture Satellite Hospital Nurse Practitioner Grace Campbell.<\/p>\n

On Monday, the Minor Injury and Illness Centre saw\u00a087 patients, which is the second busiest day since opening mid last year. Grace was the sole Nurse Practitioner on shift that day.<\/p>\n

She worked with a positive attitude, taking safe care of a high-risk Category 2 patient and a significant number of unwell Category 3 patients.<\/p>\n

Despite the centre being extremely busy, Grace received great feedback from patients. She did a stellar job and I would like to commend her wonderful work.<\/p>\n

It\u2019s amazing work. Truly professional, respectful and shows a patient centred approach to looking after people presenting at the Caboolture Satellite Hospital.<\/p>\n

It is great to be recognised by your colleagues and the patients but, wow, what a stellar effort to see that many patients. As a Nurse Practitioner, you truly take your role to its scope and work effectively for our community.<\/p>\n

It also shows the Nurse Practitioner role is critical to the success of the Minor Injuries and Illness Clinic. Thank you, Grace.<\/p>\n

A broader thanks goes to the whole team that worked with Grace on Monday, and work with our patients at the Satellite Hospital every day.<\/p>\n<\/div>\n

Out and About<\/h3>\n

This week I had the opportunity to visit the Caboolture Young Mothers for Young Women (CYMYW) Service<\/strong>\u00a0in Caboolture South and meet Midwife Extraordinaire Deb Sutherland. This is a service that supports pregnant, high-risk women and their children to the age of six years old.<\/p>\n

The service is a collaboration between MICAH Projects (a not-for-profit organisation), Children\u2019s Health Queensland and Caboolture Hospital.<\/p>\n

CYMYW provides a safety net for high-risk women and families regarding antenatal care; postnatal care; housing; healthy relationships including domestic violence support; early childhood care; child safety advocacy; drug and alcohol supports and peer support.<\/p>\n

The model ties directly in with current focus Metro North and Statewide priorities, including the Adolescent and Young Adult (AYA) space, Syphilis Surveillance within vulnerable groups in the context of rising cases and the First 2000 Days Strategy.<\/p>\n

What a fantastic service for our community!<\/p>\n

Deb is the Queensland Health (CKW) team member and has been a driving force in both the establishment and embedding of the service and it was truly a privilege to spend time and chat with Deb.<\/p>\n

In fact, in keeping with my theme today about SERVICE and PRIDE, Deb spoke about serving those most in need in our community and working in a trauma-informed way with those who have the least support and the most adversity, those who live in situations that many of us can only imagine, those who do not have access to the supports they need.<\/p>\n

Deb is always focused on finding ways to bridge the gap between community NGOs and acute government services to improve health outcomes for the families we serve.<\/p>\n

Impressively, as a result of this program, fail to attend rates for antenatal appointments have reduced from 26 per cent to 0.3 per cent, alongside more than double the antenatal appointments.<\/p>\n

Additionally, Child Health now shares the passion of our team and has embedded a Child Health Nurse within the program.<\/p>\n

Childrens Health Queensland has shown a strong commitment to this model of care and provide extensive support to the child health nurse within the program.<\/p>\n

Deb spends much of her own time thinking about how she can further support the community and I have to say it was lovely to hear her say \u201cI have the best job\u201d but more impressively as I got to meet some of the amazing women in the program, one of them on being introduced to me stated \u201cDeb is the best Midwife ever\u201d, this was then echoed by every woman in the group.<\/p>\n

Thanks to a grant from The Common Good, Deb is nearing completion of a research paper which highlights pregnancy outcomes, engagement and health screening in pregnancy. I look forward to sharing this further with you all as it is a truly amazing piece of work.<\/p>\n

The most important result is really that our community is growing to trust the service allowing them to reach out for help and build connections with the team and health services.<\/p>\n

Administrative Professionals Day<\/h3>\n

Talking about SERVICE and PRIDE, Administrative Professionals Day will be celebrated on Friday 3 May. This day is to recognise the invaluable contributions that our administrative professionals make as a partner in the delivery of patient focused care.<\/p>\n

I welcome and encourage\u00a0you to nominate those you feel deserve recognition for their outstanding work for the SERVICE they provide our community and YOU.<\/p>\n

To nominate a colleague or team, please complete this\u00a0nomination form<\/a> by Monday (29 April).<\/p>\n

Categories are:<\/p>\n