{"id":20934,"date":"2024-05-03T12:40:05","date_gmt":"2024-05-03T02:40:05","guid":{"rendered":"https:\/\/metronorth.health.qld.gov.au\/extranet\/?p=20934"},"modified":"2024-05-24T11:06:42","modified_gmt":"2024-05-24T01:06:42","slug":"ed-red-20240503","status":"publish","type":"post","link":"https:\/\/metronorth.health.qld.gov.au\/extranet\/facility-messages\/ed-red-20240503","title":{"rendered":"Message from the Executive Director"},"content":{"rendered":"
\"Cang

Cang Dang, Executive Director<\/p><\/div>\n

As I get to know Redcliffe better, I’ve been watching how different teams work together.\u00a0Teamwork is one of our Metro North Health values, and it’s a big part of our refreshed\u00a0I am Redcliffe\u00a0Agreed Behaviours<\/a><\/em>.<\/h4>\n

I saw a great example of that teamwork earlier this week when\u00a0the Emergency Department, medical team, patient flow, and social work came together at short notice to help an NDIS patient.<\/p>\n

That teamwork and collaboration gave this patient a positive outcome and the respect and dignity they deserved. The result of that teamwork was also an alternative solution that avoided\u00a0what would have been an unnecessary admission during a busy clinical period.<\/p>\n

Well done to everyone involved in this patient’s care.<\/p>\n

As I’ve moved about the hospital this week, I’ve listened to staff and answered their questions where I could.<\/p>\n

One of the questions I was asked this week was about the new demountable buildings that will accommodate teams moving out of West Block.\u00a0The question was about if these buildings would include more meeting rooms.<\/p>\n

The short answer is, unfortunately, no – due to the limited space we have available to accommodate our staff.<\/p>\n

The good news is that we have been able to arrange enough temporary accommodation for staff and teams moving out of West Block without needing to put desks and offices into our existing lecture and meeting rooms in the Education Centre or MBICC.\u00a0 These rooms continue to be available for meetings, training, and events as they always have been.<\/p>\n

A lot of work has gone into designing the new temporary buildings’ layout and fit-out. The teams that will be using them have been heavily involved in that work to make the spaces as functional as possible, and we’re very grateful for how they’ve engaged positively toward these temporary solutions.<\/p>\n

SET Staff Forum<\/h3>\n

More than 100 staff members attended and joined our Special Staff Forum yesterday with Acting Chief Executive Jane Hancock and the Metro North Senior Executive Team.<\/p>\n

Thank you to everyone who came along, especially those who shared perspectives and asked honest questions.<\/p>\n

Among the important issues discussed were the rollout of ieMR, the work of satellite hospitals, infrastructure challenges, and the priorities of the\u00a0executive team.<\/p>\n

These forums are another example of how we’re arranging more opportunities for direct access to organisational leaders and increasing transparency around the big issues and decisions.<\/p>\n

Early success for Sip Til Send<\/h3>\n

Redcliffe Hospital has become the first hospital in Metro North to roll out Sip Til Send<\/a>\u00a0across all surgical services.<\/p>\n

Sip Til Send is a new approach\u00a0to\u00a0perioperative fasting for our surgical and procedural patients, allowing most surgical patients access to small amounts of fasting fluids right up until they reach the theatre door.<\/p>\n

While it’s too early to measure patient feedback just yet, we’re hearing encouraging things from clinicians working directly with our surgical patients.<\/p>\n

This early success is down to some great teamwork and collaboration from staff across many teams.<\/p>\n

\n

Listening to consumer\u00a0feedback<\/h3>\n

Each week, our consumer liaison team\u00a0hears\u00a0from many patients and consumers\u00a0with feedback and suggestions for improving our care.\u00a0 Among that feedback is this message from a recent patient’s family.<\/p>\n

I am writing this letter to express my deepest gratitude to the doctors, nurses, and staff at Redcliffe Hospital for the exceptional care and compassion shown to [my family member] \u2026<\/em><\/p>\n

The nurses on the ward were incredibly attentive, always ensuring [my family member] was comfortable and well looked after. Their dedication and expertise gave us a sense of security and reassurance during\u00a0a very difficult\u00a0time.<\/em><\/p>\n

I must also extend my heartfelt thanks to the doctors who provided top-notch medical care\u00a0\u2026\u00a0they were thorough in their assessments, listened to our concerns, and kept us informed every step of the way. Their expertise and quick decision-making undoubtedly played a crucial role in [my family member’s] recovery \u2026<\/em><\/p>\n

I\u00a0would like\u00a0to\u00a0commend the entire support staff at Redcliffe Hospital for their hard work and dedication to ensuring a safe and clean environment for patients.<\/em><\/p>\n

The cleanliness of the hospital, the delicious meals provided, and the efficient administration of medications were all testament to the high standards of care upheld by your team.<\/em><\/p>\n

I truly appreciate the care and attention given to [my family member] during [their]\u00a0time at Redcliffe Hospital.<\/em><\/p>\n

Your team’s professionalism and compassion have left a lasting impact on our family, and we are forever grateful for the exceptional care provided.<\/em><\/p>\n

Not all consumer feedback sounds like this – but we can learn from both the positive and the negative.<\/p>\n

This feedback tells us the impact that our care has, not only on our patients \u2013 but also on their families and their communities. It also talks about how, for\u00a0this patient and their family, their experience of our care was as much about our clinical standards, as it was the kindness they received here.<\/p>\n<\/div>\n

Domestic and Family Violence Awareness<\/h3>\n

May is Domestic and Family Violence Awareness Month. This year’s theme is\u00a0‘It’s\u00a0in our control to end coercive control’,\u00a0an empowering message about our responsibility to reject harmful attitudes and behaviours everywhere in our community.<\/p>\n

We\u00a0have the\u00a0ability to\u00a0make positive change in our communities; please\u00a0find out more<\/a>\u00a0about how to add your voice to this important cause.<\/p>\n

As health workers, we have a particular responsibility to recognise, respond, and refer those impacted by domestic and family violence. Please check to make sure your\u00a0Recognise, Respond, Refer training<\/a>\u00a0is up to date.<\/p>\n

We can all make a difference by sending a strong and clear message that violence in our community will never be tolerated.<\/p>\n

\"Redcliffe<\/a>Milestone for staff flu vaccinations<\/h3>\n

More than 1,000 hospital staff have now been vaccinated for the flu, thanks to this year’s staff flu vaccination campaign. The 1,000 vaccination milestone was reached on Wednesday during one of Infection Prevention’s roving trolley clinics.<\/p>\n

Thank you to everyone who has rolled up their sleeves to be vaccinated at work, through their GP, or at their community pharmacist.\u00a0Being vaccinated against the flu is one of the best ways to protect ourselves, our patients, and each other this winter.<\/p>\n

It’s not too late either – more staff flu vaccination clinics will be available next week<\/a>.<\/p>\n

Privacy Awareness Week<\/h3>\n

As health\u00a0workers and professionals, we\u00a0deal with private and confidential information daily.\u00a0During Privacy Awareness Week, we should remind ourselves of our obligations to patients and brush up on how\u00a0we can\u00a0protect that personal data.\u00a0Metro North has some\u00a0good resources available<\/a>, and everyone can\u00a0refresh their training on TMS<\/a>.<\/p>\n

With ieMR just weeks away, there’s never been a more\u00a0important\u00a0time for everyone to understand the rules around appropriate access to clinical records – and I encourage everyone to watch the\u00a0People & Culture Forum session<\/a> on this, from earlier this year.<\/p>\n

\"RedcliffeLength of Service Awards<\/h3>\n

Each year, Redcliffe Hospital celebrates the long and dedicated service of Queensland Health workers and hospital staff with Length of Service Awards.<\/p>\n

Awards are presented in five-year\u00a0increments, from 10 years onwards.<\/p>\n

Janene Farr and the Facility Services team will coordinate our awards again this year. Let us know<\/a> if you think that you (or a colleague) may be eligible for one of these awards.<\/p>\n

Making it Count More<\/h3>\n

Our campaign to make clinical records more accurate continues this week with another tip from Health Information
\nServices:<\/p>\n

\"MakeThis week’s tip:<\/p>\n

Patient in respiratory failure<\/strong>? <\/em>
\nDocument acute\/chronic or acute on chronic and specific type if known.<\/em><\/p>\n

\u200b<\/em>\u200bIf you have any questions about how your team can make it count more, talk to Health Information Services<\/a> on\u00a03883 7295.<\/p>\n

Lastly this week, we’ve reached an encouraging milestone in our ieMR journey, with 59 per cent of hospital staff now fully trained.\u00a0With the majority of hospital staff now trained, we’re on track for our go-live date of Wednesday, 26 June.<\/p>\n

There are now additional training sessions available too, with the opening of another training location down the road from the hospital at 180 Anzac Avenue. Hospital staff can also take advantage of\u00a0the roving workflow scenario practice sessions and drop-in focused skills stations available each day in the Digital Training Hub.<\/p>\n

Please talk to your line manager if you’re still waiting to be booked for ieMR training and keep an eye out for emails from Digital Metro North about more training and practice opportunities.<\/p>\n<\/div>

<\/div>

Cang.<\/strong><\/p>\n

\"\"<\/a><\/p>\n<\/div>

<\/div><\/div><\/div><\/div><\/div>\n","protected":false},"excerpt":{"rendered":"

As I get to know Redcliffe better, I’ve been watching how different teams work together. 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