{"id":3576,"date":"2021-11-15T11:04:17","date_gmt":"2021-11-15T01:04:17","guid":{"rendered":"https:\/\/metronorth.health.qld.gov.au\/staff-news\/?p=3576"},"modified":"2021-11-15T11:04:17","modified_gmt":"2021-11-15T01:04:17","slug":"melanie-white-denielle-beattie","status":"publish","type":"post","link":"https:\/\/metronorth.health.qld.gov.au\/extranet\/newsletters\/coh-express\/melanie-white-denielle-beattie","title":{"rendered":"Ensuring our patients are being heard \u2013 Melanie White and Denielle Beattie \u2013 WINNER"},"content":{"rendered":"<div class=\"fusion-fullwidth fullwidth-box fusion-builder-row-1 fusion-flex-container nonhundred-percent-fullwidth non-hundred-percent-height-scrolling\" style=\"--awb-border-radius-top-left:0px;--awb-border-radius-top-right:0px;--awb-border-radius-bottom-right:0px;--awb-border-radius-bottom-left:0px;--awb-flex-wrap:wrap;\" ><div class=\"fusion-builder-row fusion-row fusion-flex-align-items-flex-start fusion-flex-content-wrap\" style=\"max-width:1352px;margin-left: calc(-4% \/ 2 );margin-right: calc(-4% \/ 2 );\"><div class=\"fusion-layout-column fusion_builder_column fusion-builder-column-0 fusion_builder_column_1_1 1_1 fusion-flex-column\" style=\"--awb-bg-size:cover;--awb-width-large:100%;--awb-margin-top-large:0px;--awb-spacing-right-large:1.92%;--awb-margin-bottom-large:20px;--awb-spacing-left-large:1.92%;--awb-width-medium:100%;--awb-order-medium:0;--awb-spacing-right-medium:1.92%;--awb-spacing-left-medium:1.92%;--awb-width-small:100%;--awb-order-small:0;--awb-spacing-right-small:1.92%;--awb-spacing-left-small:1.92%;\"><div class=\"fusion-column-wrapper fusion-column-has-shadow fusion-flex-justify-content-flex-start fusion-content-layout-column\"><div class=\"fusion-text fusion-text-1\"><div id=\"attachment_3494\" style=\"width: 410px\" class=\"wp-caption alignright\"><img decoding=\"async\" aria-describedby=\"caption-attachment-3494\" class=\"wp-image-3494 size-fusion-400 lazyload\" data-src=\"https:\/\/metronorth.health.qld.gov.au\/staff-news\/wp-content\/uploads\/sites\/25\/2021\/11\/clo-400x267.jpg\" alt=\"Ensuring our patients are being heard \u2013 Melanie White and Denielle Beattie \u2013 WINNER\" width=\"400\" height=\"267\" src=\"data:image\/svg+xml;base64,PHN2ZyB3aWR0aD0iMSIgaGVpZ2h0PSIxIiB4bWxucz0iaHR0cDovL3d3dy53My5vcmcvMjAwMC9zdmciPjwvc3ZnPg==\" style=\"--smush-placeholder-width: 400px; --smush-placeholder-aspect-ratio: 400\/267;\" \/><p id=\"caption-attachment-3494\" class=\"wp-caption-text\">Congratulations to Melanie White and Denielle Beattie who are a dual winner of the People Focused Care category of the Community and Oral Health Staff Excellence Awards for 2021.<\/p><\/div>\n<p><span data-contrast=\"auto\">Melanie and Denielle have worked together in the Consumer Liaison\u00a0role\u00a0at Community and Oral Health\u00a0for\u00a0a number of\u00a0years and complement each other in this portfolio striving to enhance consumer satisfaction.\u00a0<\/span><span data-ccp-props=\"\">\u00a0<\/span><\/p>\n<p><span data-contrast=\"auto\">Community and Oral Health Director of Safety and Quality Michelle Kane said they both have a natural ability to understand the stress and pain that our consumers and their families feel when the care we provide\u00a0does\u00a0not meet their expectations.\u00a0<\/span><span data-ccp-props=\"\">\u00a0<\/span><\/p>\n<p><span data-contrast=\"auto\">\"They actively listen without judgement and treat each consumer as an individual giving them respect and time to voice their concerns,\" she said.\u00a0<\/span><span data-ccp-props=\"\">\u00a0<\/span><\/p>\n<p><span data-contrast=\"auto\">\"This portfolio can be emotionally challenging, and Melanie and Denielle have great resilience to provide excellent service to everyone who contacts them to ensure they feel we have listened and heard their concerns and that their needs are met.\"\u00a0<\/span><span data-ccp-props=\"\">\u00a0<\/span><\/p>\n<p><span data-contrast=\"auto\">Michelle\u00a0said they\u00a0have developed healthy interpersonal relationships with Community and Oral Health teams and are always responsive to support line managers and team leaders to respond to feedback by engaging with our consumers and enabling healthy communication to achieve optimal outcomes.\u00a0<\/span><span data-ccp-props=\"\">\u00a0<\/span><\/p>\n<p><span data-contrast=\"auto\">\"Melanie and Denielle are loyal and committed to improve the patient experience working in partnership with consumers, families and our teams to deliver excellent patient centred care and high-quality services,\" she said.\u00a0<\/span><span data-ccp-props=\"\">\u00a0<\/span><\/p>\n<p><span data-contrast=\"auto\">\"They\u00a0have a solid focus on developing our Community and Oral Health staff in positive communication promoting healthy conversations.\u00a0<\/span><span data-ccp-props=\"\">\u00a0<\/span><\/p>\n<p><span data-contrast=\"auto\">\"Melanie and Denielle truly role model putting people first and with their strong people focus.\"<\/span><span data-ccp-props=\"\">\u00a0<\/span><\/p>\n<p><i><span data-contrast=\"none\">Caption: Congratulations to\u00a0<\/span><\/i><i><span data-contrast=\"auto\">Melanie White and Denielle Beattie<\/span><\/i><i><span data-contrast=\"none\">\u00a0who are a dual winner of the People Focused Care category of the Community and Oral Health Staff Excellence Awards for 2021.\u00a0<\/span><\/i><span data-ccp-props=\"\">\u00a0<\/span><\/p>\n<\/div><\/div><\/div><\/div><\/div>\n","protected":false},"excerpt":{"rendered":"<p>Melanie and Denielle have worked together in the Consumer Liaison role at Community and Oral Health for a number of years and complement each other in this portfolio striving to enhance consumer satisfaction.  <\/p>\n<p>Community and Oral Health Director of Safety and Quality Michelle Kane said they both have a natural ability to understand the stress and pain that our consumers and their families feel when the care we provide does not meet their expectations.  <\/p>\n<p>Consultant Oral Health Therapist Alison Dickinson said it was great to hold the first ever Deadly Smiles Oral Health Family Screening Days for the Aboriginal and Torres Strait Islander community in 2021. <\/p>\n","protected":false},"author":51,"featured_media":3494,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"_searchwp_excluded":"","footnotes":""},"categories":[174],"tags":[],"class_list":["post-3576","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-coh-express"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v26.2 - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>Ensuring our patients are being heard \u2013 Melanie White and Denielle Beattie \u2013 WINNER - Staff Extranet<\/title>\n<meta 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Community and Oral Health Director of Safety and Quality Michelle Kane said they both have a natural ability to understand the stress and pain that our consumers and their families feel when the care we provide does not meet their expectations.    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