{"id":8421,"date":"2020-08-19T16:51:23","date_gmt":"2020-08-19T06:51:23","guid":{"rendered":"https:\/\/metronorth.health.qld.gov.au\/staff-news\/?p=68"},"modified":"2020-08-19T16:51:23","modified_gmt":"2020-08-19T06:51:23","slug":"inclusive-care-thanks-to-interpreter-services","status":"publish","type":"post","link":"https:\/\/metronorth.health.qld.gov.au\/extranet\/newsletters\/news-at-the-royal\/inclusive-care-thanks-to-interpreter-services","title":{"rendered":"Inclusive care thanks to Interpreter Services"},"content":{"rendered":"

Coming into hospital for an appointment or treatment can be daunting for anyone. But imagine not being able to phone the hospital to make or change an appointment, missing what the doctor or the treating team have said, or not understanding instructions for taking your medication.<\/p>\n

\"Inclusive

Margaret and Merv are Deaf and are receiving support from Interpretive Services<\/p><\/div>\n

These are all common situations faced by people who are Deaf, like patient Margaret and her husband Merv. But thanks to our Patient Services team, Margaret and Merv are now receiving the best possible care at RBWH.<\/p>\n

Between the two of them, they\u2019ve been in and out of hospital nonstop for the past three years, after Merv suffered a terrible fall in 2017. When he was left without an interpreter for days in another facility, they made the difficult decision to leave their hometown in the hope Margaret would receive better support at RBWH after a cancer diagnosis early this year.<\/p>\n

Their son Sam, who is a strong advocate for the Deaf community and is all too familiar with the barriers his parents typically face, says the support of RBWH staff has certainly put his mind at ease.<\/p>\n

\u201cI have seen a huge improvement to the care my parents are receiving,\u201d he said.<\/p>\n

\u201cThere are have been countless occasions over the years where they have been left in the dark because of inadequate Interpreter Services. This has been incredibly stressful and frightening for them.\u201d<\/p>\n

The Patient Services team have been working closely with Margaret, Merv and Sam to coordinate Margaret\u2019s care and access to Interpreter Services.<\/p>\n

\u201cStaff from RBWH have spent the time getting to know us and understanding some of the common barriers we face and that\u2019s what has really made the difference,\u201d said Sam.<\/p>\n

\u201cI would love to see that all staff know how to access Interpreter Services for Deaf people and people with other barriers to safe communication.\u201d<\/p>\n

To find out more information about our Interpreter Services, or to book the service for your patient, their carers or family, please visit the Intranet<\/a>.<\/p>\n<\/div>

<\/div><\/div><\/div><\/div><\/div>\n","protected":false},"excerpt":{"rendered":"

Margaret and Merv are Deaf and rely on the Interpreter Services to schedule appointments and comprehend important health advice. After years of facing communication barriers in healthcare system, they are finally relieved to have the support of our Patient Services team, who are facilitating reliable access to Interpreter Services. <\/p>\n","protected":false},"author":8,"featured_media":69,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"_searchwp_excluded":"","footnotes":""},"categories":[176],"tags":[194],"class_list":["post-8421","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-news-at-the-royal","tag-rbwh"],"acf":[],"yoast_head":"\nInclusive care thanks to Interpreter Services - Staff Extranet<\/title>\n<meta name=\"robots\" content=\"noindex, follow\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Inclusive care thanks to Interpreter Services - Staff Extranet\" \/>\n<meta property=\"og:description\" content=\"Margaret and Merv are Deaf and rely on the Interpreter Services to schedule appointments and comprehend important health advice. 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