{"id":8661,"date":"2021-07-09T10:46:24","date_gmt":"2021-07-09T00:46:24","guid":{"rendered":"https:\/\/metronorth.health.qld.gov.au\/staff-news\/?p=1715"},"modified":"2021-07-09T10:46:24","modified_gmt":"2021-07-09T00:46:24","slug":"meet-kim-minniecon","status":"publish","type":"post","link":"https:\/\/metronorth.health.qld.gov.au\/extranet\/newsletters\/stars-gazer\/meet-kim-minniecon","title":{"rendered":"Meet Kim Minniecon"},"content":{"rendered":"<div class=\"fusion-fullwidth fullwidth-box fusion-builder-row-1 nonhundred-percent-fullwidth non-hundred-percent-height-scrolling\" style=\"--awb-border-radius-top-left:0px;--awb-border-radius-top-right:0px;--awb-border-radius-bottom-right:0px;--awb-border-radius-bottom-left:0px;--awb-flex-wrap:wrap;\" ><div class=\"fusion-builder-row fusion-row\"><div class=\"fusion-layout-column fusion_builder_column fusion-builder-column-0 fusion_builder_column_1_1 1_1 fusion-one-full fusion-column-first fusion-column-last\" style=\"--awb-bg-size:cover;\"><div class=\"fusion-column-wrapper fusion-column-has-shadow fusion-flex-column-wrapper-legacy\"><div class=\"fusion-text fusion-text-1\"><div id=\"attachment_1714\" style=\"width: 410px\" class=\"wp-caption alignright\"><img decoding=\"async\" aria-describedby=\"caption-attachment-1714\" class=\"size-full wp-image-1714 lazyload\" data-src=\"https:\/\/metronorth.health.qld.gov.au\/staff-news\/wp-content\/uploads\/sites\/25\/2021\/07\/kim-minniecon-b.jpg\" alt=\"Kim Minniecon\" width=\"400\" height=\"600\" src=\"data:image\/svg+xml;base64,PHN2ZyB3aWR0aD0iMSIgaGVpZ2h0PSIxIiB4bWxucz0iaHR0cDovL3d3dy53My5vcmcvMjAwMC9zdmciPjwvc3ZnPg==\" style=\"--smush-placeholder-width: 400px; --smush-placeholder-aspect-ratio: 400\/600;\" \/><p id=\"caption-attachment-1714\" class=\"wp-caption-text\">Kim Minniecon, Patient Experience Officer<\/p><\/div>\n<p><strong>What is your role at STARS?<\/strong><\/p>\n<p>As Patient Experience Officer I am responsible for ensuring our staff are able to give the best possible experience to our patients at STARS.\u00a0Sometimes this is about accepting compliments, or responding to complaints, but it is also about helping people find their way in STARS, ensuring patients are able to talk to someone, and generally being kind to people.<\/p>\n<p><strong>Although you have only been at STARS for a short time, what have you enjoyed most?<\/strong><\/p>\n<p>Winning this position was one huge highlight, that\u2019s where it started. Then to top it off my second week I had the best and most memorable moment introducing myself to our first 100 patients and handing them the \u2018First Patient Care\u2019 pin and welcome letter and watching their faces light up with gratitude and appreciation. It gave me so much joy to see how much it meant to them to feel safe and supported on their first ever journey through our service. One by one patients shared with me how much they felt special. One patient stood out when he mentioned \u2018I feel like a star\u2019 and commented on how kind everyone had been and made him feel so welcomed.<\/p>\n<p><strong>What are three things we may not know about you?<\/strong><\/p>\n<p>I\u2019m a fruit salad. My father\u2019s heritage is Aboriginal\/Vanuatu. My mother\u2019s side is Torres Strait\/Malaysian. I also have Scottish and Danish ancestry on my mother&#8217;s side. I also love markets. I have three beautiful strong children and one grandchild.<\/p>\n<p><strong>Compliments from STARS consumers: <\/strong><\/p>\n<ul>\n<li><em>\u201cOutstanding facility and staff!\u201d<\/em><\/li>\n<li><em>\u201cThe Indigenous support service was EXCELLENT!\u201d<\/em><\/li>\n<li><em>\u201cThis place is SUPER SPECIAL the staff are amazing.\u201d<\/em><\/li>\n<li><em>\u201cCare provided was excellent!\u201d<\/em><\/li>\n<li><em>\u201cPhysio and food was very good.\u201d<\/em><\/li>\n<li><em>\u201cExcellent service from surgeon, nursing, admin, and support staff level 2.\u201d<\/em><\/li>\n<li><em>\u201cIT WAS A GOOD EXPERIENCE\u201d<\/em><\/li>\n<li><em>\u201cI appreciated the respect and courtesy I experienced from staff at STARS.\u201d<\/em><\/li>\n<li><em>\u201cI can&#8217;t praise your wonderful nurses &amp; doctors enough!\u201d<\/em><\/li>\n<li><em>\u201cGenuine care from attentive staff who are very helpful, understanding, and thorough.\u201d<\/em><\/li>\n<\/ul>\n<p><em>\u00a0<\/em><strong>My takeaway slogan is: <\/strong>Be kind, it doesn\u2019t cost a thing.<\/p>\n<\/div><div class=\"fusion-clearfix\"><\/div><\/div><\/div><\/div><\/div>\n","protected":false},"excerpt":{"rendered":"<p>As Patient Experience Officer I am responsible for ensuring our staff are able to give the best possible experience to our patients at STARS. Sometimes this is about accepting compliments, or responding to complaints, but it is also about helping people find their way in STARS, ensuring patients are able to talk to someone, and generally being kind to people.<\/p>\n","protected":false},"author":53,"featured_media":1713,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"_searchwp_excluded":"","footnotes":""},"categories":[172],"tags":[],"class_list":["post-8661","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-stars-gazer"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v26.2 - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>Meet Kim Minniecon - Staff Extranet<\/title>\n<meta name=\"robots\" content=\"noindex, follow\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Meet Kim Minniecon - Staff Extranet\" \/>\n<meta property=\"og:description\" content=\"As Patient Experience Officer I am responsible for ensuring our staff are able to give the best possible experience to our patients at STARS. 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