{"id":8768,"date":"2021-09-17T15:49:24","date_gmt":"2021-09-17T05:49:24","guid":{"rendered":"https:\/\/metronorth.health.qld.gov.au\/staff-news\/?p=2798"},"modified":"2021-09-17T15:49:24","modified_gmt":"2021-09-17T05:49:24","slug":"celebrating-the-good-things","status":"publish","type":"post","link":"https:\/\/metronorth.health.qld.gov.au\/extranet\/newsletters\/get-redi\/celebrating-the-good-things","title":{"rendered":"Celebrating the good things"},"content":{"rendered":"

Our Switchboard and Security were among the big winners at this year\u2019s Redcliffe Hospital Staff Excellence Awards, sharing in the Executive Director\u2019s Award.<\/strong><\/p>\n

\"Switchboard

Switchboard Services \u2013 Executive Director Award<\/p><\/div>\n

Executive Director Louise Oriti said both Security and Switchboard teams were two of the hospital essential services, both necessary to enable the hospital to care for patients each day.<\/p>\n

\u201cThe Switchboard team takes more than 42,000 calls each month. When they\u2019re not connecting clinicians with hospital services, they\u2019re answering questions from worried patients and family members.\u201d<\/p>\n

\u201cOur switch operators have been through a lot these past few months, and they\u2019re keenly deserving of our highest award this year,\u201d Louise said.<\/p>\n

\u201cJust as deserving are our hospital\u2019s security team \u2013 they too have risen to many challenges in recent months and have responded to difficult circumstances with courage and commitment.<\/p>\n

\u201cOur security officers quite literally put themselves in harm\u2019s way to protect everyone who works here \u2013 while still responding to our patients\u2019 needs with care and compassion.\u201d<\/p>\n

Switchboard and the Security Team were just two of the many award recipients, with awards being presented across seven other categories.<\/p>\n

Louise said there were ten nominations for the People Focus Award, which this year went to Michelle Ferriday and the hospital\u2019s new MRI Team.<\/p>\n

\u201cOver the past year, Michelle has supported nearly every part of our organisation and does so with great generosity and humility, willingly sharing her knowledge and skills.<\/p>\n

\u201cThe MRI Team were recognised for the way they\u2019ve worked collaboratively with clinicians to establish this new service. Dan and this team have worked hard to make their new service as patient-friendly as possible.\u201d<\/p>\n

Louise said the Innovation Award was presented to James Bowden and Rosie Brown who began their new roles as Emergency Department Ambassadors earlier this year.<\/p>\n

\u201cThe Emergency Department is very proud of this new innovation, which makes the patient journey a much more comfortable and less confronting one.\u00a0 In the emotional and challenging environment, this innovation provides patients with warmth and comfort \u2013 clarity and care.\u201d<\/p>\n

\u201cThe Excellence in Performance Award was presented by the Board Chair Jim McGowan to Luke Tung, and to our COVID Vaccination Implementation Team.<\/p>\n

\u201cLuke was the nominee for last year\u2019s Innovation Award, and this year was recognised for his work with PAPRS \u2013 and the way he\u2019s shared his clinical experience and been a subject matter expert during our COVID pandemic response.<\/p>\n

\u201cOur COVID Vaccination Implementation Team has been the perfect example of what multidisciplinary team can do. Their award was shared by infection control, pharmacy, nursing, admin, safety and quality, e-Health, facility services, engineering, finance, stores, education and training, security and many others.\u201d<\/p>\n

Louise said the Leadership Award had eight nominees this year.<\/p>\n

\u201cUltimately though, the judges settled on two outstanding examples of leadership \u2013 both Nursing Unit Managers. Karen Chippindall was recognised for the way she led the patient care of a particularly complex case in recent months, and Lou Jose for her unwavering care, and devotion to her team members.<\/p>\n

\u201cThe Values in Action Award was shared by three recipients this year \u2013 each for different reasons.\u201d<\/p>\n

Louise said the Facility Services Team was another essential team that was critical to making sure the hospital functioned each day.<\/p>\n

\u201cIf it needs to be run, started, stopped, closed, opened, tested, or just needs to work \u2013 Janene\u2019s team can be relied upon to make it happen.<\/p>\n

\u201cJeanita Edwards is a role model for all of our administrative staff. She shared in the Values in Action Award this year in recognition of her empathy, compassion and professionalism \u2013 even when the hospital is at its busiest.<\/p>\n

\u201cAnother of our NUMs, Fiona Packwood was the third recipient of the Values in Action Award this year, recognising her energy and willingness to go out of her way for others on her team.\u201d<\/p>\n

Louise said Jodi Dyer from the Ngarrama team received the Excellence in Integrated Care Award, for her work in making the maternity service more culturally safe for Aboriginal and Torres Strait Islander families.<\/p>\n

\u201cOutcomes for Aboriginal and Torres Strait Islander families attending and birthing at Redcliffe Hospital have significantly improved because of Jodi’s availability and passion for Ngarrama and her community.<\/p>\n

\u201cAnndrea Flint from the hospital\u2019s Neonatal Unit won over five other nominees for the Excellence in Training and Education Award.\u00a0 Andrea is well-known across our hospital community as one of our most dedicated, and knowledgeable clinicians. To those she works with, she is also known as an extremely generous teacher.<\/p>\n

\u201cCongratulations to all of our nominees and award recipients, and thank you again to our award sponsors QSuper.\u201d<\/p>\n","protected":false},"excerpt":{"rendered":"

Our Switchboard and Security were among the big winners at this year\u2019s Redcliffe Hospital Staff Excellence Awards, sharing in the Executive Director\u2019s Award.<\/p>\n","protected":false},"author":53,"featured_media":2801,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"_searchwp_excluded":"","footnotes":""},"categories":[175],"tags":[],"class_list":["post-8768","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-get-redi"],"acf":[],"yoast_head":"\nCelebrating the good things - Staff Extranet<\/title>\n<meta name=\"robots\" content=\"noindex, follow\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Celebrating the good things - Staff Extranet\" \/>\n<meta property=\"og:description\" content=\"Our Switchboard and Security were among the big winners at this year\u2019s Redcliffe Hospital Staff Excellence Awards, sharing in the Executive Director\u2019s Award.\" \/>\n<meta property=\"og:url\" content=\"https:\/\/metronorth.health.qld.gov.au\/extranet\/uncategorized\/celebrating-the-good-things\" \/>\n<meta property=\"og:site_name\" content=\"Staff Extranet\" \/>\n<meta property=\"article:published_time\" content=\"2021-09-17T05:49:24+00:00\" \/>\n<meta property=\"og:image\" content=\"https:\/\/metronorth.health.qld.gov.au\/staff-news\/wp-content\/uploads\/sites\/25\/2021\/09\/switch-and-security.jpg\" \/>\n<meta name=\"author\" content=\"nealeian\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\/\/schema.org\",\"@graph\":[{\"@type\":\"WebPage\",\"@id\":\"https:\/\/metronorth.health.qld.gov.au\/extranet\/uncategorized\/celebrating-the-good-things\",\"url\":\"https:\/\/metronorth.health.qld.gov.au\/extranet\/uncategorized\/celebrating-the-good-things\",\"name\":\"Celebrating the good things - 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