{"id":9602,"date":"2022-08-26T13:08:24","date_gmt":"2022-08-26T03:08:24","guid":{"rendered":"https:\/\/metronorth.health.qld.gov.au\/staff-news\/?p=8466"},"modified":"2022-10-27T15:06:14","modified_gmt":"2022-10-27T05:06:14","slug":"coo-20220826","status":"publish","type":"post","link":"https:\/\/metronorth.health.qld.gov.au\/extranet\/executive-messages\/coo\/coo-20220826","title":{"rendered":"Message from the Chief Operating Officer"},"content":{"rendered":"
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Message from the Chief<\/strong><\/p>\n

Operating Officer<\/strong><\/p>\n<\/div><\/div><\/div>

<\/div><\/div><\/div><\/div><\/div>
\"Jane

Jane Hancock, Chief Operating Officer, Metro North Health<\/p><\/div>\n

We are continuing to work on our recovery from COVID and winter demand. The numbers are coming down but there\u2019s still a way to go until we get back to business as usual.<\/h4>\n

Executive Director Surgical, Treatment and Rehabilitation Service<\/h2>\n

Recently we completed a recruitment process for the. I am very pleased to let you know that Helen Boocock has been successfully appointed.<\/p>\n

Helen has been acting in the ED STARS role for the past year and brings over 30 years\u2019 experience in healthcare, with half of that in leadership roles. Helen\u2019s clinical background is in dentistry and chronic pain management. Prior to coming to STARS, Helen had leadership roles with the Metro North Health\/Brisbane North PHN Alliance and in Metro South Health.<\/p>\n

Helen is passionate about value-based care and looks forward to working with the team at STARS and Metro North Health partners to continue to embed STARS, assist with current demands for care, and looks forward to STARS becoming a leader in specialist rehabilitation services and an efficient and effective elective surgery hub of excellence.<\/p>\n

Teamwork<\/h2>\n

I am reminded everyday as I travel around the health service and meet with staff and patients, that consumers and their families need us to\u00a0maintain our focus on outcomes that are important to them. This might seem obvious but sometimes gets lost. Patient care requires us to think and work effectively in teams. We cannot deliver patient care and the needs of our patients without working in a team and with others. The Chief Caregiver Officer as Cleveland Clinic states a healthcare organisation\u00a0is a \u2018team of teams\u2019 focused on patient care delivery. There are some great examples of highly effective teams within our organisation. These teams are not only delivering patient care every day – people enjoy their interactions with these teams and people want to be part of them.<\/p>\n

In the most effective teams, there is evidence of:<\/p>\n