{"id":9695,"date":"2022-09-26T15:37:26","date_gmt":"2022-09-26T05:37:26","guid":{"rendered":"https:\/\/metronorth.health.qld.gov.au\/staff-news\/?p=8867"},"modified":"2022-10-28T12:20:36","modified_gmt":"2022-10-28T02:20:36","slug":"stars-sc-20220926","status":"publish","type":"post","link":"https:\/\/metronorth.health.qld.gov.au\/extranet\/staff-council-messages\/stars-staff-council\/stars-sc-20220926","title":{"rendered":"STARS Staff Council update"},"content":{"rendered":"<div class=\"fusion-fullwidth fullwidth-box fusion-builder-row-1 fusion-flex-container nonhundred-percent-fullwidth non-hundred-percent-height-scrolling\" style=\"--awb-border-radius-top-left:0px;--awb-border-radius-top-right:0px;--awb-border-radius-bottom-right:0px;--awb-border-radius-bottom-left:0px;--awb-flex-wrap:wrap;\" ><div class=\"fusion-builder-row fusion-row fusion-flex-align-items-flex-start fusion-flex-content-wrap\" style=\"max-width:1352px;margin-left: calc(-4% \/ 2 );margin-right: calc(-4% \/ 2 );\"><div class=\"fusion-layout-column fusion_builder_column fusion-builder-column-0 fusion_builder_column_1_1 1_1 fusion-flex-column\" style=\"--awb-bg-size:cover;--awb-width-large:100%;--awb-margin-top-large:0px;--awb-spacing-right-large:1.92%;--awb-margin-bottom-large:20px;--awb-spacing-left-large:1.92%;--awb-width-medium:100%;--awb-order-medium:0;--awb-spacing-right-medium:1.92%;--awb-spacing-left-medium:1.92%;--awb-width-small:100%;--awb-order-small:0;--awb-spacing-right-small:1.92%;--awb-spacing-left-small:1.92%;\"><div class=\"fusion-column-wrapper fusion-column-has-shadow fusion-flex-justify-content-flex-start fusion-content-layout-column\"><div class=\"fusion-text fusion-text-1\"><p><div id=\"attachment_5460\" style=\"width: 210px\" class=\"wp-caption alignright\"><img decoding=\"async\" aria-describedby=\"caption-attachment-5460\" class=\"size-medium wp-image-5460 lazyload\" data-src=\"https:\/\/metronorth.health.qld.gov.au\/staff-news\/wp-content\/uploads\/sites\/25\/2022\/03\/alana-paviour-200x300.jpg\" alt=\"Alana Paviour - Co-chair STARS Staff Council \" width=\"200\" height=\"300\" src=\"data:image\/svg+xml;base64,PHN2ZyB3aWR0aD0iMSIgaGVpZ2h0PSIxIiB4bWxucz0iaHR0cDovL3d3dy53My5vcmcvMjAwMC9zdmciPjwvc3ZnPg==\" style=\"--smush-placeholder-width: 200px; --smush-placeholder-aspect-ratio: 200\/300;\" \/><p id=\"caption-attachment-5460\" class=\"wp-caption-text\">Alana Paviour &#8211; Co-chair STARS Staff Council<\/p><\/div>\n<div id=\"attachment_5461\" style=\"width: 210px\" class=\"wp-caption alignright\"><img decoding=\"async\" aria-describedby=\"caption-attachment-5461\" class=\"size-medium wp-image-5461 lazyload\" data-src=\"https:\/\/metronorth.health.qld.gov.au\/staff-news\/wp-content\/uploads\/sites\/25\/2022\/03\/kristiana-mcfarlane-200x300.jpg\" alt=\"Kristiana McFarlane - Co-chair STARS Staff Council \" width=\"200\" height=\"300\" src=\"data:image\/svg+xml;base64,PHN2ZyB3aWR0aD0iMSIgaGVpZ2h0PSIxIiB4bWxucz0iaHR0cDovL3d3dy53My5vcmcvMjAwMC9zdmciPjwvc3ZnPg==\" style=\"--smush-placeholder-width: 200px; --smush-placeholder-aspect-ratio: 200\/300;\" \/><p id=\"caption-attachment-5461\" class=\"wp-caption-text\">Kristiana McFarlane &#8211; Co-chair STARS Staff Council<\/p><\/div><\/p>\n<h4>The Staff Council wanted to provide an update to the feedback we have received via our feedback forms. The forms ask staff to provide two wishes and a star.<\/h4>\n<p>So far, we have received 34 feedback forms and the Staff Council continue to work through these individually.<\/p>\n<p>Here is an update of what has been actioned so far:<\/p>\n<ul>\n<li>3 wishes have been forwarded to the relevant committee for their awareness and actioning as appropriate<\/li>\n<li>2 wishes have been sent to relevant area managers<\/li>\n<li>4 wishes have been highlighted to executive for further action<\/li>\n<\/ul>\n<p>A few examples of issues that have been raised through this feedback form and have been resolved:<\/p>\n<p><strong>Issue 1: Feedback received about obtaining a &#8216;Silent Knight&#8217; medicine crusher instead of using mortar and pestle. <\/strong><\/p>\n<p><strong>Outcome: <\/strong>This idea has been previously discussed at the Medicines Safety Committee and with the NUMs of the rehab wards. Infection risks, costs and environmental concerns of all options were considered. The outcome of this discussion was to continue with the current process of crushing medications in the mortar and pestle between two paper cups. Please speak with your area NUM if you want further information.<\/p>\n<p><strong>Issue 2:\u00a0\u00a0Feedback received from a few staff regarding Delta Therapy Dogs.<\/strong><\/p>\n<p><strong>Outcome: <\/strong>Due to COVID-19 visitor restrictions these visits were put on hold. As a result of the tier levels being lowered, the therapy dogs are now visiting patients again weekly on wards on level 4, 5 and 6.<\/p>\n<p><strong>Issue 3:\u00a0Feedback received regarding patient\u2019s difficulty contacting clinics to confirm or enquire about appointments.\u00a0<\/strong><\/p>\n<p><strong>Outcome:<\/strong> Since June 2022, Amazon Connect was introduced for inbound calls with a call-back service to help with this issue. If you need more information, please contact <a href=\"mailto:Natalie.Barratt@health.qld.gov.au\">Natalie.Barratt@health.qld.gov.au<\/a><\/p>\n<p>If you have specific questions about where your feedback is up to, please email us (<a href=\"mailto:STARS_Staff_Council@health.qld.gov.au\">STARS_SC@health.qld.gov.au<\/a>).<\/p>\n<p>If you have your own feedback, we&#8217;d love to hear from you! We want to know what you\u2019d like to see at STARS and what you think we\u2019re doing well. <a href=\"https:\/\/comms.health.qld.gov.au\/ch\/92002\/d8ph7\/3170\/RrPDZJ1dcPRrhLtjxmosrGr6WaqwXdpehN9yuHMi.html\"><strong>Click here to fill in the feedback form<\/strong><\/a>.<\/p>\n<p>Alana and Kristiana (on behalf of your Staff Council)<\/p>\n<\/div><\/div><\/div><\/div><\/div>\n","protected":false},"excerpt":{"rendered":"<p>The Staff Council wanted to provide an update to the feedback we have received via our feedback forms. The forms ask staff to provide two wishes and a star.<\/p>\n","protected":false},"author":51,"featured_media":0,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"_searchwp_excluded":"","footnotes":""},"categories":[168,198],"tags":[],"class_list":["post-9695","post","type-post","status-publish","format-standard","hentry","category-stars-staff-council","category-staff-council-messages"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v26.2 - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>STARS Staff Council update - Staff Extranet<\/title>\n<meta name=\"robots\" content=\"noindex, follow\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"STARS Staff Council update - Staff Extranet\" \/>\n<meta property=\"og:description\" content=\"The Staff Council wanted to provide an update to the feedback we have received via our feedback forms. 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