{"id":6076,"date":"2026-02-05T10:21:58","date_gmt":"2026-02-05T00:21:58","guid":{"rendered":"https:\/\/metronorth.health.qld.gov.au\/kilcoy\/uncategorized\/allisons-focus-on-patient-experience-at-rbwh"},"modified":"2026-02-05T10:21:58","modified_gmt":"2026-02-05T00:21:58","slug":"allisons-focus-on-patient-experience-at-rbwh","status":"publish","type":"post","link":"https:\/\/metronorth.health.qld.gov.au\/kilcoy\/rbwh\/allisons-focus-on-patient-experience-at-rbwh","title":{"rendered":"Allison’s focus on patient experience at RBWH"},"content":{"rendered":"

Allison’s focus on patient experience at RBWH<\/h1>\n
\"\"

Allison Moffatt is Patient Experience Manager at RBWH<\/p><\/div>\n

A career social worker, Allison Moffatt has spent her professional life empowering others. She now brings these skills and experience to her role at Royal Brisbane and Women\u2019s Hospital (RBWH), working closely with patients, families and clinicians to improve the overall patient experience.<\/h4>\n

\u201cThe hospital system can be complex and confusing for patients and their families,\u201d Allison said.<\/p>\n

\u201cMy role is to help those with complex or specific needs\u2014including people with disabilities, long-stay patients, and Aboriginal and Torres Strait Islander peoples\u2014manage their healthcare journey.\u201d<\/p>\n

The Patient Experience Manager role was introduced earlier this year across all Metro North Health hospitals, including RBWH, and complements the high-quality care already delivered by clinical teams.<\/p>\n

\u201cOur medical, nursing and allied health staff do fantastic work to provide the best possible care for our patients,\u201d Allison said.<\/p>\n

\u201cSince starting in this role, I\u2019ve spent a lot of time meeting with Nurse Unit Managers and other leaders to understand how I can best support them and their teams with this.\u201d<\/p>\n

\u201cThese conversations are helping me identify bottlenecks and system issues, so we can work through them together and achieve better outcomes for patients, families and treating teams.\u201d<\/p>\n

Allison is also analysing patient survey data and complaints to identify opportunities to further improve the patient experience.<\/p>\n

\u201cWhile our staff provide excellent care every day, there are always opportunities to do better,\u201d she said.<\/p>\n

\u201cOne key focus is ensuring we check back with patients to confirm they understand the information we\u2019ve provided\u2014particularly around what they need to do once they are discharged.<\/p>\n

\u201cAs post-hospital care often involves the support of loved ones, I\u2019d also like to see the patient experience become more inclusive of immediate family members.\u201d<\/p>\n

Patients or family members at RBWH who have questions or concerns about their care are encouraged to raise them with their treating team. If concerns remain, there are many options, including engaging with the Patient Experience Manager, Allison.<\/p>\n<\/div><\/div><\/div><\/div><\/div>\n","protected":false},"excerpt":{"rendered":"

Allison Moffatt is Patient Experience Manager at RBWH<\/p>\n","protected":false},"author":77,"featured_media":6077,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"_searchwp_excluded":"","footnotes":""},"categories":[500,505,518],"tags":[],"class_list":["post-6076","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-rbwh","category-staff-profiles","category-metro-north-news"],"acf":[],"_links":{"self":[{"href":"https:\/\/metronorth.health.qld.gov.au\/kilcoy\/wp-json\/wp\/v2\/posts\/6076","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/metronorth.health.qld.gov.au\/kilcoy\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/metronorth.health.qld.gov.au\/kilcoy\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/metronorth.health.qld.gov.au\/kilcoy\/wp-json\/wp\/v2\/users\/77"}],"replies":[{"embeddable":true,"href":"https:\/\/metronorth.health.qld.gov.au\/kilcoy\/wp-json\/wp\/v2\/comments?post=6076"}],"version-history":[{"count":1,"href":"https:\/\/metronorth.health.qld.gov.au\/kilcoy\/wp-json\/wp\/v2\/posts\/6076\/revisions"}],"predecessor-version":[{"id":6079,"href":"https:\/\/metronorth.health.qld.gov.au\/kilcoy\/wp-json\/wp\/v2\/posts\/6076\/revisions\/6079"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/metronorth.health.qld.gov.au\/kilcoy\/wp-json\/wp\/v2\/media\/6077"}],"wp:attachment":[{"href":"https:\/\/metronorth.health.qld.gov.au\/kilcoy\/wp-json\/wp\/v2\/media?parent=6076"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/metronorth.health.qld.gov.au\/kilcoy\/wp-json\/wp\/v2\/categories?post=6076"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/metronorth.health.qld.gov.au\/kilcoy\/wp-json\/wp\/v2\/tags?post=6076"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}