The Emergency Department (ED) is open 24 hours a day, 7 days a week. We are one of the busiest EDs in south-east Queensland, treating more than 60,000 patients, including 15,000 children, each year.<\/p>\n","protected":false},"featured_media":0,"parent":0,"menu_order":0,"template":"","categories":[1],"tags":[23,686,687,688,689,690,691,692],"class_list":["post-560","services","type-services","status-publish","hentry","category-uncategorized","tag-emergency","tag-emergency-department","tag-ed","tag-life-threatening-condition","tag-trauma","tag-serious-injury","tag-childrens-emergency","tag-sick-kids"],"acf":{"page_subtitle":"","page_type":"structured","page_sections":["general_details","accessing_this_service","general_content","general_content2","healthcare_professionals"],"general_details":[{"what_we_do":"
The Emergency Department (ED) is open 24 hours a day, 7 days a week. We are one of the busiest EDs in south-east Queensland, treating more than 60,000 patients, including 13,500 children, each year.<\/p>\n","conditions_treated":"","our_services":"
We provide emergency medical services to children and adults needing urgent care for all illnesses and injuries, including:<\/p>\n
If a patient needs a specialist service that we don\u2019t offer at Redcliffe Hospital, then we will arrange safe transfer to another hospital.<\/p>\n
We are able to provide initial care for children, including infants, however it may be necessary to transport them to the Lady Cilento Children\u2019s Hospital for specialist expertise that is not available at Redcliffe Hospital.<\/p>\n","include_link_to_healthcare_professionals_section":false,"gd_other_content":[{"general_content":[{"heading":"Getting here","content":"
We have a drop-off and pick-up zone at the front of the Emergency Department with a maximum time limit of 5 minutes.\u00a0View more information about parking and transport<\/a>.<\/p>\n"}]}]}],"accessing_this_service":[{"variation":"freetext","free_text":" You can directly access this service.<\/p>\n"}],"include_refer_a_patient_panel":false,"refer_a_patient_text":"","refer_a_patient_link":"","specialist_hotline":"1300 364 938","after_your_hospital_appointment":[{"variation":"Preadmission and surgery","free_text":""}],"general_content_0":false,"what_to_bring":[{"category":"general","what_to_bring_general":[{"display":["every_time","for_overnight"],"every_time":" For children, please also bring:<\/p>\n For children, please also bring:<\/p>\n For children, please also bring:<\/p>\n <\/div><\/div><\/div> For children, please also bring:<\/p>\n <\/div><\/div><\/div><\/div><\/div>\n"}]},{"other_content":[{"heading":"When you arrive","content":" On arrival, an experienced emergency nurse will assess you or your child. Following this, you will be seen in order of priority. We try our best to see every patient within a timely manner. Some patients who are more unwell may be seen ahead of you and this may result in an unpredictable waiting period. We ask that you be patient while we deliver the best possible care to all our patients. If you or your child\u2019s condition worsens, or if you have any concerns, please alert the nurse.<\/p>\n If possible, please update your contact and GP details on arrival as these may have changed since your last visit.<\/p>\n"}]},{"other_content":[{"heading":"Are you visiting from overseas?","content":" If you are visiting from another country and require medical attention<\/a> your may be billed for the cost of treatment.<\/p>\n"}]},{"other_content":[{"heading":"Private health insurance","content":" If you have private health insurance cover and would like to use it, you can choose to be treated as a private patient. <\/a><\/p>\n"}]},{"other_content":[{"heading":"Appropriate behaviour","content":" The safety of our staff and patients is top priority. In accordance with Queensland Health policy, we do not tolerate any form of aggressive or abusive behaviour, even verbal.<\/p>\n Any audio or visual recording without permission is strictly prohibited.\u00a0 This protects the privacy of our patients.<\/p>\n"}]},{"other_content":[{"heading":"Discharge and follow-up care","content":" Before discharge, you will be given a GP letter detailing your medical condition and appropriate follow-up plan. You may also be given a prescription for medication or a referral letter to another specialist.<\/p>\n"}]}],"what_to_expect":false,"general_content_2":[{"other_content":[{"heading":"Frequently asked questions","content":" If you or your child does not need urgent care, visiting your local doctor or an after-hours medical centre may be an option. This may mean a shorter waiting period and allows you to see the same doctor for better continuity of care.<\/p>\n There are also phone and web services available:<\/p>\n <\/div><\/div><\/div> GPs and specialists in the community and in other hospitals can refer a patient by calling the emergency physician \u201con the floor\u201d via hospital switchboard number on (07) 3883 7777.<\/p>\n","contact_us_outside_hours":[{"variation":"freetext","free_text":" For non-urgent medical issues call 13\u00a0HEALTH (13\u00a043\u00a025\u00a084) or visit your GP.<\/p>\n For mental health concerns call 1300\u00a0MH\u00a0Call (1300\u00a064\u00a022\u00a055).<\/p>\n In an emergency call 000<\/strong>.<\/p>\n","variable":""}],"related_services":[{"links":[{"link_type":"internal","page":{"ID":1332,"post_author":"5","post_date":"2017-06-20 09:32:45","post_date_gmt":"2017-06-19 23:32:45","post_content":"[fusion_builder_container admin_label=\"\" hundred_percent=\"no\" equal_height_columns=\"no\" menu_anchor=\"\" hide_on_mobile=\"small-visibility,medium-visibility,large-visibility\" class=\"\" id=\"\" background_color=\"\" background_image=\"\" background_position=\"center center\" background_repeat=\"no-repeat\" fade=\"no\" background_parallax=\"none\" enable_mobile=\"no\" parallax_speed=\"0.3\" video_mp4=\"\" video_webm=\"\" video_ogv=\"\" video_url=\"\" video_aspect_ratio=\"16:9\" video_loop=\"yes\" video_mute=\"yes\" video_preview_image=\"\" border_color=\"\" border_style=\"solid\" margin_top=\"\" margin_bottom=\"\" padding_top=\"20px\" padding_right=\"\" padding_bottom=\"20px\" padding_left=\"\" type=\"legacy\"][fusion_builder_row][fusion_builder_column type=\"3_4\" layout=\"3_4\" spacing=\"\" center_content=\"no\" hover_type=\"none\" link=\"\" min_height=\"\" hide_on_mobile=\"small-visibility,medium-visibility,large-visibility\" class=\"\" id=\"\" background_color=\"\" background_image=\"\" background_position=\"left top\" background_repeat=\"no-repeat\" border_color=\"\" border_style=\"solid\" border_position=\"all\" padding_top=\"\" padding_right=\"\" padding_bottom=\"\" padding_left=\"\" margin_top=\"\" margin_bottom=\"\" animation_type=\"\" animation_direction=\"left\" animation_speed=\"0.3\" animation_offset=\"\" last=\"false\" border_sizes_top=\"0\" border_sizes_bottom=\"0\" border_sizes_left=\"0\" border_sizes_right=\"0\" first=\"true\" spacing_right=\"\" type=\"3_4\"][fusion_title margin_top=\"\" margin_bottom=\"\" hide_on_mobile=\"small-visibility,medium-visibility,large-visibility\" class=\"\" id=\"\" size=\"1\" content_align=\"left\" style_type=\"default\" sep_color=\"\"]\r\n\n
\n
<\/i><\/i><\/span>Each time you visit us<\/span><\/a><\/h4><\/div>
\n
\n
<\/i><\/i><\/span>Staying overnight or longer<\/span><\/a><\/h4><\/div>
\n
\n
<\/i><\/i><\/span>I don\u2019t think my problem is an emergency, should I still come? What other services are available instead of Emergency? <\/span><\/a><\/h4><\/div>
\n
<\/i><\/i><\/span>Is it ok to eat or drink while I wait in emergency? <\/span><\/a><\/h4><\/div>
\n<\/div><\/div><\/div><\/i><\/i><\/span>Can I come to the Emergency Department for a dental issue?<\/span><\/a><\/h4><\/div>
\n<\/div><\/div><\/div><\/i><\/i><\/span>Are visitors allowed in emergency? <\/span><\/a><\/h4><\/div>
\n<\/div><\/div><\/div><\/i><\/i><\/span>Is the emergency department at Redcliffe Hospital fully equipped to help me? <\/span><\/a><\/h4><\/div>
\n<\/div><\/div><\/div><\/i><\/i><\/span>Why are the doctors and nurses standing around talking and not attending to me?<\/span><\/a><\/h4><\/div>
\n<\/div><\/div><\/div><\/i><\/i><\/span>Can you refer me to a specialist for an operation?<\/span><\/a><\/h4><\/div>
\n<\/div><\/div><\/div><\/i><\/i><\/span>Will my test results be sent to my GP?<\/span><\/a><\/h4><\/div>
\n<\/div><\/div><\/div><\/i><\/i><\/span>Why am I being asked to take part in research at the ED? <\/span><\/a><\/h4><\/div>
\n<\/div><\/div><\/div><\/i><\/i><\/span>Where can I find General Practices and Pharmacies open on weekends or evenings?<\/span><\/a><\/h4><\/div>
\nGo to www.nhsd.com.au<\/a>, type in your post code or suburb, and Click on \u201cOpen Now\u201d tab to find the services open now in your area. You will need to call if they have any appointments available before visiting them.
\n<\/div><\/div><\/div><\/p>\n"}]}],"clinic_introduction":"","clinic_details":[{"clinic":""}],"general_content_3":false,"frequently_asked_questions":false,"general_content_4":false,"healthcare_professionals":[{"for_healthcare_professionals":"Our services<\/h3>\n
\n
Our staff<\/h3>\n
\n
Are you visiting from overseas?<\/h1>\r\n[\/fusion_title][fusion_text columns=\"\" column_min_width=\"\" column_spacing=\"\" rule_style=\"default\" rule_size=\"\" rule_color=\"\" content_alignment_medium=\"\" content_alignment_small=\"\" content_alignment=\"\" hide_on_mobile=\"small-visibility,medium-visibility,large-visibility\" sticky_display=\"normal,sticky\" class=\"lead\" id=\"\" font_size=\"\" fusion_font_family_text_font=\"\" fusion_font_variant_text_font=\"\" line_height=\"\" letter_spacing=\"\" text_color=\"\" animation_type=\"\" animation_direction=\"left\" animation_speed=\"0.3\" animation_offset=\"\"]\r\n\r\nIf you do not hold a current Medicare Card<\/a>, or do not qualify under the terms of a Reciprocal Healthcare Agreement<\/a>, you may be Medicare ineligible and will be billed for the cost of treatment.\r\n\r\n[\/fusion_text][fusion_widget_area name=\"avada-custom-sidebar-onthispage\" title_size=\"\" title_color=\"\" background_color=\"\" padding_top=\"\" padding_right=\"\" padding_bottom=\"\" padding_left=\"\" hide_on_mobile=\"small-visibility,medium-visibility,large-visibility\" class=\"\" id=\"\" \/][fusion_text]\r\n
Medicare ineligible (costs not covered)<\/h2>\r\nMedicare ineligible patients are required to pay all fees associated with treatment at the time of presentation, or upon discharge if admitted to the hospital.\r\n\r\nStaff will supply you with a list of applicable fees and charges at presentation at all hospital entry points. Read the medical ineligible form for more information about healthcare costs and your responsibilities:\r\n
\r\n \t
Ineligible acceptance criteria<\/h2>\r\nMedicare ineligible patients who do not meet one of the patient type categories below shall only be accepted for care at MNHHS when the following five criteria are met:\r\n
\r\n \t
Medicare eligible<\/h2>\r\nCitizens or permanent residents of a country with a Reciprocal Healthcare Agreement<\/a> with Australia may be eligible for subsidised treatment, visa exclusions apply. Staff will be able to assess your eligibility upon presentation of your passport, visa and travel details.\r\n\r\nYou will need to provide copies of your passport identification page and valid Australian travel visa. This can be emailed to the RBWH email\u00a0MNF.HFA.POLORBWH@health.qld.gov.au<\/a>\u00a0within 48 hours of presentation to avoid receiving an invoice.\r\n\r\n[\/fusion_text][fusion_text]\r\n
Private health, travel or other insurance<\/h2>\r\nIf you have private health, (travel or other insurance) you may be able to claim back a percentage of the costs.\u00a0 We would recommend you confirm this with your insurer.\r\n\r\n[\/fusion_text][\/fusion_builder_column][fusion_builder_column type=\"1_4\" layout=\"1_4\" spacing=\"\" center_content=\"no\" hover_type=\"none\" link=\"\" min_height=\"\" hide_on_mobile=\"small-visibility,medium-visibility,large-visibility\" class=\"rhs-col contact-us\" id=\"\" background_color=\"\" background_image=\"\" background_position=\"left top\" undefined=\"\" background_repeat=\"no-repeat\" border_color=\"\" border_style=\"solid\" border_position=\"all\" padding_top=\"\" padding_right=\"\" padding_bottom=\"\" padding_left=\"\" margin_top=\"\" margin_bottom=\"\" animation_type=\"\" animation_direction=\"left\" animation_speed=\"0.3\" animation_offset=\"\" last=\"true\" border_sizes_top=\"0\" border_sizes_bottom=\"0\" border_sizes_left=\"0\" border_sizes_right=\"0\" first=\"false\" type=\"1_4\"][fusion_text]\r\n
Contact us<\/h2>\r\nEmail:<\/strong> MNF.HFA.POLORBWH@health.qld.gov.au<\/a>\r\n\r\n[\/fusion_text][\/fusion_builder_column][\/fusion_builder_row][\/fusion_builder_container]","post_title":"Are you visiting from overseas?","post_excerpt":"","post_status":"draft","comment_status":"closed","ping_status":"closed","post_password":"","post_name":"are-you-visiting-from-overseas","to_ping":"","pinged":"","post_modified":"2024-05-20 12:58:22","post_modified_gmt":"2024-05-20 02:58:22","post_content_filtered":"","post_parent":0,"guid":"https:\/\/dev.metronorth.health.qld.gov.au\/redcliffe\/are-you-visiting-from-overseas","menu_order":16,"post_type":"page","post_mime_type":"","comment_count":"0","filter":"raw"},"link_text":"","anchor":"","link":"","target":true},{"link_type":"internal","page":{"ID":914,"post_author":"14","post_date":"2017-09-07 02:36:51","post_date_gmt":"2017-09-07 02:36:51","post_content":"","post_title":"Social work","post_excerpt":"Social workers can help people, their families and carers deal with the emotional and practical issues that may arise because of illness, injury or admission to hospital.","post_status":"publish","comment_status":"closed","ping_status":"closed","post_password":"","post_name":"social-work","to_ping":"","pinged":"","post_modified":"2023-11-16 09:23:01","post_modified_gmt":"2023-11-15 23:23:01","post_content_filtered":"","post_parent":0,"guid":"https:\/\/dev.metronorth.health.qld.gov.au\/redcliffe\/?post_type=services&p=914","menu_order":0,"post_type":"services","post_mime_type":"","comment_count":"0","filter":"raw"},"link_text":"","anchor":"","link":"","target":true},{"link_type":"internal","page":{"ID":557,"post_author":"14","post_date":"2017-08-22 04:17:08","post_date_gmt":"2017-08-22 04:17:08","post_content":"","post_title":"Physiotherapy","post_excerpt":"","post_status":"publish","comment_status":"closed","ping_status":"closed","post_password":"","post_name":"physiotherapy","to_ping":"","pinged":"","post_modified":"2023-11-16 09:22:51","post_modified_gmt":"2023-11-15 23:22:51","post_content_filtered":"","post_parent":0,"guid":"https:\/\/dev.metronorth.health.qld.gov.au\/redcliffe\/?post_type=services&p=557","menu_order":0,"post_type":"services","post_mime_type":"","comment_count":"0","filter":"raw"},"link_text":"","anchor":"","link":"","target":true},{"link_type":"internal","page":{"ID":918,"post_author":"14","post_date":"2017-09-07 02:38:30","post_date_gmt":"2017-09-07 02:38:30","post_content":"","post_title":"Medical imaging","post_excerpt":"We provide a specialist diagnostic imaging service including general x-ray, ultrasound, computed tomography (CT) scan, interventional radiology and digital fluoroscopy.\r\n","post_status":"publish","comment_status":"closed","ping_status":"closed","post_password":"","post_name":"medical-imaging","to_ping":"","pinged":"","post_modified":"2024-06-13 13:07:26","post_modified_gmt":"2024-06-13 03:07:26","post_content_filtered":"","post_parent":0,"guid":"https:\/\/dev.metronorth.health.qld.gov.au\/redcliffe\/?post_type=services&p=918","menu_order":0,"post_type":"services","post_mime_type":"","comment_count":"0","filter":"raw"},"link_text":"","anchor":"","link":"","target":true},{"link_type":"internal","page":{"ID":1239,"post_author":"16","post_date":"2017-09-14 00:12:58","post_date_gmt":"2017-09-14 00:12:58","post_content":"","post_title":"Intensive Care","post_excerpt":"Our Intensive Care Unit (ICU) provides critical care to patients who are seriously ill or with life threatening injuries.\u00a0We offer specialist intensive care services for a wide range of critically ill adult patients. \u00a0Our priority is to provide the best care for our patients.","post_status":"publish","comment_status":"closed","ping_status":"closed","post_password":"","post_name":"intensive-care","to_ping":"","pinged":"","post_modified":"2023-11-16 09:22:20","post_modified_gmt":"2023-11-15 23:22:20","post_content_filtered":"","post_parent":0,"guid":"https:\/\/dev.metronorth.health.qld.gov.au\/redcliffe\/?post_type=services&p=1239","menu_order":0,"post_type":"services","post_mime_type":"","comment_count":"0","filter":"raw"},"link_text":"","anchor":"","link":"","target":true},{"link_type":"internal","page":{"ID":1410,"post_author":"14","post_date":"2017-09-15 03:28:32","post_date_gmt":"2017-09-15 03:28:32","post_content":"","post_title":"Paediatric Services","post_excerpt":"Our Paediatric Service cares for and treats children, from newborns up to the age of 16 years, for a wide range of medical conditions. ","post_status":"publish","comment_status":"closed","ping_status":"closed","post_password":"","post_name":"paediatric-services","to_ping":"","pinged":"","post_modified":"2023-11-16 09:22:47","post_modified_gmt":"2023-11-15 23:22:47","post_content_filtered":"","post_parent":0,"guid":"https:\/\/dev.metronorth.health.qld.gov.au\/redcliffe\/?post_type=services&p=1410","menu_order":0,"post_type":"services","post_mime_type":"","comment_count":"0","filter":"raw"},"link_text":"","anchor":"","link":"","target":true},{"link_type":"external","page":false,"link_text":"Medical records","anchor":"","link":"https:\/\/metronorth.health.qld.gov.au\/about-us\/information-access-privacy\/accessing-health-records","target":true},{"link_type":"internal","page":{"ID":1438,"post_author":"17","post_date":"2017-09-15 04:13:46","post_date_gmt":"2017-09-15 04:13:46","post_content":"","post_title":"Pathology","post_excerpt":"Redcliffe Hospital pathology collection centre details. ","post_status":"publish","comment_status":"closed","ping_status":"closed","post_password":"","post_name":"pathology","to_ping":"","pinged":"","post_modified":"2023-11-16 09:22:49","post_modified_gmt":"2023-11-15 23:22:49","post_content_filtered":"","post_parent":0,"guid":"https:\/\/dev.metronorth.health.qld.gov.au\/redcliffe\/?post_type=services&p=1438","menu_order":0,"post_type":"services","post_mime_type":"","comment_count":"0","filter":"raw"},"link_text":"","anchor":"","link":"","target":true}]}],"related_information":"","resources":"
\n