COVID advice for GPs2022-09-13T16:12:18+10:00

COVID advice and referrals to COVID Virtual Ward for Metro North based GPs

GPs can ask for advice or refer to the MNHHS COVID Virtual Ward by calling the MNHHS Virtual Emergency Department (ED).

GPs with Residential aged care facility patients can access support from Residential Aged Care District Assessment and Referral Service (RADAR).

This service is for patients who live in the Metro North HHS catchment. If your patient lives in Metro South HHS region, you should contact Metro South HHS.

Metro North Virtual ED can support GPs with clinical advice or assist with referrals to manage COVID19 patients including:

  • keeping the patient at home and safely managed
  • helping with referral to MNHHS COVID19 Virtual Ward
  • arranging for patient to attend physical ED in Metro North HHS
  • arranging direct admission to MNHHS hospitals
  • advice or referral for treatment (such as Monoclonal Antibodies e.g., Sotrovimab)

There are several ways GPs can access COVID support and advice:

For GPs with adult and paediatric COVID patients living in the Metro North HHS region

The Metro North Virtual Emergency Department is available to assist GPs with:

  • referral of high risk patients to the MNHHS COVID Virtual Ward  (or moderate risk patients of concern)
  • referral for therapeutics ( sotrovimab, remdesivir, evusheld)
  • assist with arranging pulse oximetry for eligible patients via Virtual Ward
  • telehealth for patient review
  • Advice in regards to oral therapeutics or COVID management
  • Virtual ED is available for any presentation, not only patients with COVID

7 days a week
Hours: Mon – Fri: 0800-2200, Weekends: 0800-1800
Phone: 1300 847 833

For urgent support outside these hours

GPs can contact Metro North Health COVID Virtual Ward on 3074 2109 until 21:00 daily or 1300 013 377 (24/7 patient escalation number) 7 days a week

These numbers are not to be given to patients as COVID Virtual Ward needs a referral from a GP.

For GPs with residential aged care facility patients in Metro North HHS region

Residential Aged Care District Assessment and Referral Service (RADAR) can support you to care for your patient.

7 days a week
Hours: 0800 -1600
Phone: 1300 072 327

These numbers are not to be given to patients as COVID Virtual Ward needs a referral from a GP.

Referrals to MAB Community Clinic for therapeutics

To request Sotrovimab, Remdesevir or Evusheld for your patient, please call the Virtual ED, to discuss the case.

For more information on the MAB community clinic, please see the referral information sheet.

You can access MNHHS Virtual ED and COVID Virtual Ward progress notes via the Health Provider Portal / The Viewer.

Open the Viewer, click on the “Event Summaries” tab, then click on the letter icon to view the COVID-19 progress note.

For Metro North HHS Virtual ED notes these can be found under the “Encounters” tab.

Please ensure you have your patient’s permission to access their medical record.

For Brisbane North GPs who don’t already have access to Health Provider Portal you can register here.

COVID-19 Clinical Care Health Pathways

Brisbane North PHN & Metro North HHS has supported the development of COVID-19 Health Pathways edited by a local GP editor with the support from across Queensland to support local GPs. They include a range of pathways including resources for Long COVID, Case management in primary care, RACF care & much more.

Local GPs can access the COVID-19 Clinical Care Health Pathways here

If GPs don’t already have Health Pathways access, please provide details of your name and practice details to to receive login details.

Contact us

For more information about the General Practice Liaison Program or to provide feedback, please email

Refer a patient

Access the referral guidelines to refer a patient.

Referral Enquiries

To speak with a staff member about progress of referrals, please call the GP Referral Enquiry Hotline on 1300 364 938

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