{"id":4461,"date":"2025-08-26T15:17:29","date_gmt":"2025-08-26T05:17:29","guid":{"rendered":"https:\/\/metronorth.health.qld.gov.au\/stars\/?page_id=4461"},"modified":"2025-11-27T13:58:40","modified_gmt":"2025-11-27T03:58:40","slug":"assistance-for-you-and-your-family","status":"publish","type":"page","link":"https:\/\/metronorth.health.qld.gov.au\/stars\/patients-and-visitors\/assistance-for-you-and-your-family","title":{"rendered":"Assistance for you and your family"},"content":{"rendered":"<p><div class=\"fusion-fullwidth fullwidth-box fusion-builder-row-1 nonhundred-percent-fullwidth non-hundred-percent-height-scrolling\" style=\"--awb-border-radius-top-left:0px;--awb-border-radius-top-right:0px;--awb-border-radius-bottom-right:0px;--awb-border-radius-bottom-left:0px;--awb-flex-wrap:wrap;\" ><div class=\"fusion-builder-row fusion-row\"><div class=\"fusion-layout-column fusion_builder_column fusion-builder-column-0 fusion_builder_column_1_1 1_1 fusion-one-full fusion-column-first fusion-column-last\" style=\"--awb-bg-size:cover;\"><div class=\"fusion-column-wrapper fusion-column-has-shadow fusion-flex-column-wrapper-legacy\"><div class=\"fusion-clearfix\"><\/div><\/div><\/div><\/div><\/div><div class=\"fusion-fullwidth fullwidth-box fusion-builder-row-2 nonhundred-percent-fullwidth non-hundred-percent-height-scrolling\" style=\"--awb-border-radius-top-left:0px;--awb-border-radius-top-right:0px;--awb-border-radius-bottom-right:0px;--awb-border-radius-bottom-left:0px;--awb-flex-wrap:wrap;\" ><div class=\"fusion-builder-row fusion-row\"><div class=\"fusion-layout-column fusion_builder_column fusion-builder-column-1 fusion_builder_column_3_4 3_4 fusion-three-fourth fusion-column-first\" style=\"--awb-bg-size:cover;width:75%;width:calc(75% - ( ( 4% ) * 0.75 ) );margin-right: 4%;\"><div class=\"fusion-column-wrapper fusion-column-has-shadow fusion-flex-column-wrapper-legacy\"><div class=\"fusion-text fusion-text-1\"><h1>Assistance for you and your family<\/h1>\n<\/div><div class=\"fusion-widget-area awb-widget-area-element fusion-widget-area-1 fusion-content-widget-area\" style=\"--awb-title-size:1.214rem;--awb-title-color:#008598;--awb-padding:0px 0px 0px 0px;\"><div id=\"custom_html-2\" class=\"widget_text widget widget_custom_html\" style=\"border-style: solid;border-color:transparent;border-width:0px;\"><div class=\"textwidget custom-html-widget\"><div class=\"on-this-page\"><h4>On this page<\/h4><ul id=\"onThisPage\"><\/ul><\/div><\/div><\/div><div class=\"fusion-additional-widget-content\"><\/div><\/div><div class=\"fusion-text fusion-text-2\"><div class=\"fusion-menu-anchor\" id=\"accom-travel\"><\/div>\n<h2>Accommodation and travel<\/h2>\n<p>If you live in a rural or remote area and need to travel more than 50km for specialist medical services that are not available locally, you may be eligible for the\u00a0<a href=\"https:\/\/www.qld.gov.au\/health\/services\/travel\/subsidies\/\">Patient Travel Subsidy Scheme (PTSS)<\/a>\u00a0to help with your travel and accommodation costs.<\/p>\n<p>There are a number of hotels and motels located in the local area. If you require further information, hotel and motel brochures are available from the main reception desk in the foyer of the hospital or ask at the reception desk in the ward areas. Alternatively, you can view\u00a0<a href=\"https:\/\/www.google.com\/maps\/search\/acommodation+near+rbwh\/@-27.4543994,153.0253878,14z\">the nearest accommodation on Google Maps<\/a>.<\/p>\n<\/div><div class=\"fusion-text fusion-text-3\"><h2>Aboriginal and Torres Strait Islander hospital service<\/h2>\n<p>The <a href=\"https:\/\/metronorth.health.qld.gov.au\/stars\/patients-and-visitors\/aboriginal-and-torres-strait-islander-health\">Aboriginal and Torres Strait Islander hospital service<\/a> supports and advocates for Aboriginal and Torres Strait Islander patients and their support persons through their hospital journey to, during and after hospital. We work with patients and families to make sure the appropriate care and support is given.<\/p>\n<h2>Language services \u2013 Interpreters<\/h2>\n<p>We offer <a href=\"https:\/\/metronorth.health.qld.gov.au\/stars\/patients-and-visitors\/language-services\">interpreter services and hospital information in languages<\/a> other than English.<div class=\"fusion-menu-anchor\" id=\"disability-access\"><\/div><\/p>\n<h2>Disability access<\/h2>\n<p>We have facilities to assist people with disabilities accessing the hospital. This includes:<\/p>\n<ul>\n<li>Disabled parking spaces on the ground and 1st floor of the STARS car park.<\/li>\n<li>A dedicated drop off zone outside the main entrance to the hospital.<\/li>\n<li>The taxi rank is right outside the main entrance with access into the hospital.<\/li>\n<li>Wheelchairs are available at the main entrance.<\/li>\n<li>All floors across the hospital are accessible by lifts and have braille buttons.<\/li>\n<li>Disable accessible toilets are located on every floor. Please ask staff if you need further directions.<\/li>\n<li>Nappy and incontinence bins are located throughout the hospital.<\/li>\n<\/ul>\n<div class=\"fusion-menu-anchor\" id=\"advance-care\"><\/div>\n<h2>Advance care planning<\/h2>\n<p><a href=\"https:\/\/metronorth.health.qld.gov.au\/hospitals-services\/advance-care-planning\">Advance care planning<\/a> is a process of planning for your future health and personal care so your values, beliefs and preferences are made known. This can help to guide decision-making at a future time if you cannot make or communicate your decisions.<div class=\"fusion-menu-anchor\" id=\"chaplains\"><\/div><\/p>\n<h2>Multi-Faith Centre and Pastoral Carers<\/h2>\n<p>People of all faiths and no particular faith are invited and encouraged to use the Multi-Faith Room located on the ground floor.<\/p>\n<p>Anyone in the Hospital Community can access this service, including all patients, families and staff. Chaplains can be accessed daily, including an after hours emergency services.<\/p>\n<p>You can contact the Chaplaincy Service on 07&nbsp;3646&nbsp;8404, or ask a staff member to contact the service for you.<\/p>\n<p>Chaplains offer spiritual support and pastoral care to patients, visitors and staff. \u00a0This includes:<\/p>\n<ul>\n<li>an accepting, compassionate, respectful and attentive presence to people of all or no particular faith<\/li>\n<li>help and support in times of stress or crisis<\/li>\n<li>prayers and the sacraments (e.g. communion).<\/li>\n<\/ul>\n<\/div><div class=\"fusion-clearfix\"><\/div><\/div><\/div><div class=\"fusion-layout-column fusion_builder_column fusion-builder-column-2 fusion_builder_column_1_4 1_4 fusion-one-fourth fusion-column-last rhs-col\" style=\"--awb-bg-size:cover;width:25%;width:calc(25% - ( ( 4% ) * 0.25 ) );\"><div class=\"fusion-column-wrapper fusion-flex-column-wrapper-legacy\"><div class=\"fusion-builder-row fusion-builder-row-inner fusion-row\"><div class=\"fusion-layout-column fusion_builder_column_inner fusion-builder-nested-column-0 fusion_builder_column_inner_1_1 1_1 fusion-one-full fusion-column-first fusion-column-last contact-us-home\" style=\"--awb-padding-top:10px;--awb-padding-right:0px;--awb-padding-bottom:0px;--awb-padding-left:0px;--awb-bg-size:cover;--awb-margin-bottom:0px;width:100%;\"><div class=\"fusion-column-wrapper fusion-column-has-shadow fusion-flex-column-wrapper-legacy\"><div class=\"fusion-text fusion-text-4\"><h2>Surgical, Treatment and Rehabilitation Service (STARS)<\/h2>\n<p>296 Herston Rd<br \/>\nHERSTON QLD 4029<\/p>\n<p><strong>Phone:<\/strong> (07) 3647 7111<\/p>\n<\/div><div class=\"fusion-sep-clear\"><\/div><div class=\"fusion-separator fusion-full-width-sep\" style=\"margin-left: auto;margin-right: auto;margin-top:9px;margin-bottom:9px;width:100%;\"><\/div><div class=\"fusion-sep-clear\"><\/div><div class=\"fusion-align-block\"><a class=\"fusion-button button-flat fusion-button-default-size button-darkgreen fusion-button-darkgreen button-1 fusion-button-span-yes fusion-button-default-type\" target=\"_self\" href=\"https:\/\/metronorth.health.qld.gov.au\/stars\/contact-us\"><span class=\"fusion-button-text awb-button__text awb-button__text--default\">Contact us<\/span><\/a><\/div><div class=\"fusion-sep-clear\"><\/div><div class=\"fusion-separator fusion-full-width-sep\" style=\"margin-left: auto;margin-right: auto;margin-top:2px;margin-bottom:2px;width:100%;\"><\/div><div class=\"fusion-sep-clear\"><\/div><div class=\"fusion-align-block\"><a class=\"fusion-button button-flat fusion-button-default-size button-darkgreen fusion-button-darkgreen button-2 fusion-button-span-yes fusion-button-default-type\" target=\"_self\" href=\"https:\/\/metronorth.health.qld.gov.au\/stars\/contact-us#feedback\"><span class=\"fusion-button-text awb-button__text awb-button__text--default\">Feedback<\/span><\/a><\/div><div class=\"fusion-sep-clear\"><\/div><div class=\"fusion-separator fusion-full-width-sep\" style=\"margin-left: auto;margin-right: auto;margin-top:2px;margin-bottom:2px;width:100%;\"><\/div><div class=\"fusion-sep-clear\"><\/div><div class=\"fusion-align-block\"><a class=\"fusion-button button-flat fusion-button-default-size button-darkgreen fusion-button-darkgreen button-3 fusion-button-span-yes fusion-button-default-type\" target=\"_self\" href=\"https:\/\/metronorth.health.qld.gov.au\/stars\/about-us\/maps-and-directions\"><span class=\"fusion-button-text awb-button__text awb-button__text--default\">Maps &amp; directions<\/span><\/a><\/div><div class=\"fusion-sep-clear\"><\/div><div class=\"fusion-separator fusion-full-width-sep\" style=\"margin-left: auto;margin-right: auto;margin-top:2px;margin-bottom:2px;width:100%;\"><\/div><div class=\"fusion-sep-clear\"><\/div><div class=\"fusion-align-block\"><a class=\"fusion-button button-flat fusion-button-default-size button-darkgreen fusion-button-darkgreen button-4 fusion-button-span-yes fusion-button-default-type\" target=\"_self\" href=\"https:\/\/metronorth.health.qld.gov.au\/stars\/patients-and-visitors\/parking-and-transport\"><span class=\"fusion-button-text awb-button__text awb-button__text--default\">Parking &amp; Transport<\/span><\/a><\/div><div class=\"fusion-sep-clear\"><\/div><div class=\"fusion-separator fusion-full-width-sep\" style=\"margin-left: auto;margin-right: auto;margin-top:2px;margin-bottom:2px;width:100%;\"><\/div><div class=\"fusion-sep-clear\"><\/div><div class=\"fusion-align-block\"><a class=\"fusion-button button-flat fusion-button-default-size button-darkgreen fusion-button-darkgreen button-5 fusion-button-span-yes fusion-button-default-type\" style=\"--button_text_transform:none;\" target=\"_self\" href=\"https:\/\/metronorth.health.qld.gov.au\/stars\/patients-and-visitors\/visitor-information\"><span class=\"fusion-button-text awb-button__text awb-button__text--default\">Visiting hours &amp; wards<\/span><\/a><\/div><div class=\"fusion-sep-clear\"><\/div><div class=\"fusion-separator fusion-full-width-sep\" style=\"margin-left: auto;margin-right: auto;margin-top:2px;margin-bottom:2px;width:100%;\"><\/div><div class=\"fusion-sep-clear\"><\/div><div class=\"fusion-align-block\"><a class=\"fusion-button button-flat fusion-button-default-size button-darkgreen fusion-button-darkgreen button-6 fusion-button-span-yes fusion-button-default-type element-hidden\" style=\"--button_text_transform:none;\" target=\"_self\" href=\"https:\/\/metronorth.health.qld.gov.au\/stars\/careers\"><span class=\"fusion-button-text awb-button__text awb-button__text--default\">Careers<\/span><\/a><\/div><div class=\"fusion-clearfix\"><\/div><\/div><\/div><\/div>\n<!--<script>\n\tjQuery( window ).on( \"load\", function() {\n\t\tvar leftCol = jQuery( \"#leftCol > .fusion-column-wrapper\" );\n\t    var rightCol = jQuery( \"#rightCol > .fusion-column-wrapper\" );\n        if (window.matchMedia(\"(min-width: 640px)\").matches) {\n          if ( rightCol.height() < leftCol.height() ) {\n              var diff = leftCol.height() - rightCol.height();\n              var mapBox = rightCol.find( \".location_map\" );\n              mapBox.height( mapBox.height() + diff );\n          }\n        }\n    });\n<\/script>--><div class=\"fusion-clearfix\"><\/div><\/div><\/div><\/div><\/div><\/p>\n","protected":false},"excerpt":{"rendered":"","protected":false},"author":53,"featured_media":0,"parent":903,"menu_order":19,"comment_status":"closed","ping_status":"closed","template":"100-width.php","meta":{"_acf_changed":false,"_searchwp_excluded":"","footnotes":""},"tags":[],"class_list":["post-4461","page","type-page","status-publish","hentry"],"acf":[],"_links":{"self":[{"href":"https:\/\/metronorth.health.qld.gov.au\/stars\/wp-json\/wp\/v2\/pages\/4461","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/metronorth.health.qld.gov.au\/stars\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/metronorth.health.qld.gov.au\/stars\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/metronorth.health.qld.gov.au\/stars\/wp-json\/wp\/v2\/users\/53"}],"replies":[{"embeddable":true,"href":"https:\/\/metronorth.health.qld.gov.au\/stars\/wp-json\/wp\/v2\/comments?post=4461"}],"version-history":[{"count":15,"href":"https:\/\/metronorth.health.qld.gov.au\/stars\/wp-json\/wp\/v2\/pages\/4461\/revisions"}],"predecessor-version":[{"id":5018,"href":"https:\/\/metronorth.health.qld.gov.au\/stars\/wp-json\/wp\/v2\/pages\/4461\/revisions\/5018"}],"up":[{"embeddable":true,"href":"https:\/\/metronorth.health.qld.gov.au\/stars\/wp-json\/wp\/v2\/pages\/903"}],"wp:attachment":[{"href":"https:\/\/metronorth.health.qld.gov.au\/stars\/wp-json\/wp\/v2\/media?parent=4461"}],"wp:term":[{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/metronorth.health.qld.gov.au\/stars\/wp-json\/wp\/v2\/tags?post=4461"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}