{"id":954,"date":"2017-08-07T05:19:52","date_gmt":"2017-08-07T05:19:52","guid":{"rendered":"https:\/\/dev.metronorth.health.qld.gov.au\/tpch\/?page_id=954"},"modified":"2025-09-18T14:10:09","modified_gmt":"2025-09-18T04:10:09","slug":"assistance-for-you-and-your-family","status":"publish","type":"page","link":"https:\/\/metronorth.health.qld.gov.au\/tpch\/patients-and-visitors\/assistance-for-you-and-your-family","title":{"rendered":"Assistance for you and your family"},"content":{"rendered":"<div class=\"fusion-fullwidth fullwidth-box fusion-builder-row-1 nonhundred-percent-fullwidth non-hundred-percent-height-scrolling fusion-equal-height-columns\" style=\"--awb-border-radius-top-left:0px;--awb-border-radius-top-right:0px;--awb-border-radius-bottom-right:0px;--awb-border-radius-bottom-left:0px;--awb-flex-wrap:wrap;\" ><div class=\"fusion-builder-row fusion-row\"><div class=\"fusion-layout-column fusion_builder_column fusion-builder-column-0 fusion_builder_column_3_4 3_4 fusion-three-fourth fusion-column-first\" style=\"--awb-bg-size:cover;width:75%;width:calc(75% - ( ( 4% ) * 0.75 ) );margin-right: 4%;\"><div class=\"fusion-column-wrapper fusion-flex-column-wrapper-legacy\"><div class=\"fusion-text fusion-text-1\"><h1>Assistance for you and your family<\/h1>\n<\/div><div class=\"fusion-widget-area awb-widget-area-element fusion-widget-area-1 fusion-content-widget-area\" style=\"--awb-title-size:1.2143rem;--awb-title-color:#5c5e5f;--awb-padding:0px 0px 0px 0px;\"><div id=\"custom_html-2\" class=\"widget_text widget widget_custom_html\" style=\"border-style: solid;border-color:transparent;border-width:0px;\"><div class=\"textwidget custom-html-widget\"><div class=\"on-this-page\"><h4>On this page<\/h4><ul id=\"onThisPage\"><\/ul><\/div><\/div><\/div><div class=\"fusion-additional-widget-content\"><\/div><\/div><div class=\"fusion-text fusion-text-2\"><div class=\"fusion-menu-anchor\" id=\"accom-travel\"><\/div>\n<h2>Accommodation and travel<\/h2>\n<p>If you live in a rural or remote area and need to travel more than 50km for specialist medical services that are not available locally, you may be eligible for the <a href=\"https:\/\/www.qld.gov.au\/health\/services\/travel\/subsidies\/\">Patient Travel Subsidy Scheme (PTSS)<\/a> to help with your travel and accommodation costs.<\/p>\n<p>There are a number of hotels and motels located in the local area. If you require further information, hotel and motel brochures are available from the main reception desk in the foyer of the hospital or ask at the reception desk in the ward areas.<\/p>\n<h3>Accommodation near the hospital<\/h3>\n<p>Below is a list of accommodation options you may like to consider within a 5km radius of The Prince Charles Hospital (TPCH). This is a guide only and is not endorsed by TPCH. The Allied Health department has <a href=\"https:\/\/metronorth.health.qld.gov.au\/tpch\/wp-content\/uploads\/sites\/3\/2017\/08\/TPCH-accommodation.pdf\">more information on accommodation nearby<\/a>.<\/p>\n<\/div><div class=\"fusion-sep-clear\"><\/div><div class=\"fusion-separator fusion-full-width-sep\" style=\"margin-left: auto;margin-right: auto;margin-top:10px;margin-bottom:10px;width:100%;\"><\/div><div class=\"fusion-sep-clear\"><\/div><div class=\"fusion-builder-row fusion-builder-row-inner fusion-row\"><div class=\"fusion-layout-column fusion_builder_column_inner fusion-builder-nested-column-0 fusion_builder_column_inner_1_3 1_3 fusion-one-third fusion-column-first\" style=\"--awb-padding-top:10px;--awb-padding-right:20px;--awb-padding-bottom:20px;--awb-padding-left:20px;--awb-bg-color:#f1f1f1;--awb-bg-color-hover:#f1f1f1;--awb-bg-size:cover;width:33.333333333333%;width:calc(33.333333333333% - ( ( 4% + 4% ) * 0.33333333333333 ) );margin-right: 4%;\"><div class=\"fusion-column-wrapper fusion-flex-column-wrapper-legacy\"><div class=\"fusion-text fusion-text-3\"><p><strong>Quest Chermside on Playfield<br \/>\n<\/strong>Studio, 1 &amp; 2 bedroom apartments (disability rooms)<br \/>\n38-40 Playfield Street<br \/>\nCHERMSIDE QLD 4032<br \/>\nPhone: (07)\u00a03624&nbsp;0800<\/p>\n<\/div><div class=\"fusion-clearfix\"><\/div><\/div><\/div><div class=\"fusion-layout-column fusion_builder_column_inner fusion-builder-nested-column-1 fusion_builder_column_inner_1_3 1_3 fusion-one-third\" style=\"--awb-padding-top:10px;--awb-padding-right:20px;--awb-padding-bottom:20px;--awb-padding-left:20px;--awb-bg-color:#f1f1f1;--awb-bg-color-hover:#f1f1f1;--awb-bg-size:cover;width:33.333333333333%;width:calc(33.333333333333% - ( ( 4% + 4% ) * 0.33333333333333 ) );margin-right: 4%;\"><div class=\"fusion-column-wrapper fusion-flex-column-wrapper-legacy\"><div class=\"fusion-text fusion-text-4\"><p><strong>Quest Apartments Chermside<br \/>\n<\/strong>9 Thomas Street<br \/>\nCHERMSIDE QLD 4032<br \/>\nPhone: (07)&nbsp;3363&nbsp;0100<\/p>\n<\/div><div class=\"fusion-clearfix\"><\/div><\/div><\/div><div class=\"fusion-layout-column fusion_builder_column_inner fusion-builder-nested-column-2 fusion_builder_column_inner_1_3 1_3 fusion-one-third fusion-column-last\" style=\"--awb-padding-top:10px;--awb-padding-right:20px;--awb-padding-bottom:20px;--awb-padding-left:20px;--awb-bg-color:#f1f1f1;--awb-bg-color-hover:#f1f1f1;--awb-bg-size:cover;width:33.333333333333%;width:calc(33.333333333333% - ( ( 4% + 4% ) * 0.33333333333333 ) );\"><div class=\"fusion-column-wrapper fusion-flex-column-wrapper-legacy\"><div class=\"fusion-text fusion-text-5\"><p><strong>Essence Serviced Apartments<br \/>\n<\/strong>541 Rode Road<br \/>\nCHERMSIDE QLD 4032<br \/>\nPhone: (07)&nbsp;3613&nbsp;7400<\/p>\n<\/div><div class=\"fusion-clearfix\"><\/div><\/div><\/div><\/div><div class=\"fusion-builder-row fusion-builder-row-inner fusion-row\"><div class=\"fusion-layout-column fusion_builder_column_inner fusion-builder-nested-column-3 fusion_builder_column_inner_1_3 1_3 fusion-one-third fusion-column-first\" style=\"--awb-padding-top:10px;--awb-padding-right:20px;--awb-padding-bottom:20px;--awb-padding-left:20px;--awb-bg-color:#f1f1f1;--awb-bg-color-hover:#f1f1f1;--awb-bg-size:cover;width:33.333333333333%;width:calc(33.333333333333% - ( ( 4% + 4% ) * 0.33333333333333 ) );margin-right: 4%;\"><div class=\"fusion-column-wrapper fusion-flex-column-wrapper-legacy\"><div class=\"fusion-text fusion-text-6\"><p><strong>Chermside Motor Inn<br \/>\n<\/strong>644 Gympie Road<br \/>\nCHERMSIDE QLD 4032<br \/>\nPhone: (07)&nbsp;3359&nbsp;9255<\/p>\n<\/div><div class=\"fusion-clearfix\"><\/div><\/div><\/div><div class=\"fusion-layout-column fusion_builder_column_inner fusion-builder-nested-column-4 fusion_builder_column_inner_1_3 1_3 fusion-one-third\" style=\"--awb-padding-top:10px;--awb-padding-right:20px;--awb-padding-bottom:20px;--awb-padding-left:20px;--awb-bg-color:#f1f1f1;--awb-bg-color-hover:#f1f1f1;--awb-bg-size:cover;width:33.333333333333%;width:calc(33.333333333333% - ( ( 4% + 4% ) * 0.33333333333333 ) );margin-right: 4%;\"><div class=\"fusion-column-wrapper fusion-flex-column-wrapper-legacy\"><div class=\"fusion-text fusion-text-7\"><p><strong>Chermside Court<\/strong> (motel style)<br \/>\nCorner Farnell and Sparkes Street<br \/>\nCHERMSIDE QLD 4032<br \/>\nPhone: (07)&nbsp;3359&nbsp;3988<\/p>\n<\/div><div class=\"fusion-clearfix\"><\/div><\/div><\/div><div class=\"fusion-layout-column fusion_builder_column_inner fusion-builder-nested-column-5 fusion_builder_column_inner_1_3 1_3 fusion-one-third fusion-column-last\" style=\"--awb-padding-top:10px;--awb-padding-right:20px;--awb-padding-bottom:20px;--awb-padding-left:20px;--awb-bg-color:#f1f1f1;--awb-bg-color-hover:#f1f1f1;--awb-bg-size:cover;width:33.333333333333%;width:calc(33.333333333333% - ( ( 4% + 4% ) * 0.33333333333333 ) );\"><div class=\"fusion-column-wrapper fusion-flex-column-wrapper-legacy\"><div class=\"fusion-text fusion-text-8\"><p><strong>The Chermside Apartments<\/strong> (apartments available for guests with disabilities)<br \/>\n22 Thomas St<br \/>\nCHERMSIDE QLD 4032<br \/>\nPhone: (07)&nbsp;3123&nbsp;5600<\/p>\n<\/div><div class=\"fusion-clearfix\"><\/div><\/div><\/div><\/div><div class=\"fusion-builder-row fusion-builder-row-inner fusion-row\"><div class=\"fusion-layout-column fusion_builder_column_inner fusion-builder-nested-column-6 fusion_builder_column_inner_1_3 1_3 fusion-one-third fusion-column-first\" style=\"--awb-padding-top:10px;--awb-padding-right:20px;--awb-padding-bottom:20px;--awb-padding-left:20px;--awb-bg-color:#f1f1f1;--awb-bg-color-hover:#f1f1f1;--awb-bg-size:cover;width:33.333333333333%;width:calc(33.333333333333% - ( ( 4% + 4% ) * 0.33333333333333 ) );margin-right: 4%;\"><div class=\"fusion-column-wrapper fusion-flex-column-wrapper-legacy\"><div class=\"fusion-text fusion-text-9\"><p><strong>Glen Alvie Apartments<br \/>\n<\/strong>81 Ethel Street<br \/>\nCHERMSIDE QLD 4032<br \/>\nPhone: (07)&nbsp;3054&nbsp;1910 or 1800&nbsp;225&nbsp;269<\/p>\n<\/div><div class=\"fusion-clearfix\"><\/div><\/div><\/div><div class=\"fusion-layout-column fusion_builder_column_inner fusion-builder-nested-column-7 fusion_builder_column_inner_1_3 1_3 fusion-one-third\" style=\"--awb-padding-top:10px;--awb-padding-right:20px;--awb-padding-bottom:20px;--awb-padding-left:20px;--awb-bg-color:#ffffff;--awb-bg-color-hover:#ffffff;--awb-bg-size:cover;width:33.333333333333%;width:calc(33.333333333333% - ( ( 4% + 4% ) * 0.33333333333333 ) );margin-right: 4%;\"><div class=\"fusion-column-wrapper fusion-flex-column-wrapper-legacy\"><div class=\"fusion-clearfix\"><\/div><\/div><\/div><div class=\"fusion-layout-column fusion_builder_column_inner fusion-builder-nested-column-8 fusion_builder_column_inner_1_3 1_3 fusion-one-third fusion-column-last\" style=\"--awb-padding-top:10px;--awb-padding-right:20px;--awb-padding-bottom:20px;--awb-padding-left:20px;--awb-bg-color:#ffffff;--awb-bg-color-hover:#ffffff;--awb-bg-size:cover;width:33.333333333333%;width:calc(33.333333333333% - ( ( 4% + 4% ) * 0.33333333333333 ) );\"><div class=\"fusion-column-wrapper fusion-flex-column-wrapper-legacy\"><div class=\"fusion-clearfix\"><\/div><\/div><\/div><\/div><div class=\"fusion-text fusion-text-10\"><h2>Aboriginal and Torres Strait Islander hospital service<\/h2>\n<p>The <a href=\"https:\/\/metronorth.health.qld.gov.au\/tpch\/healthcare-services\/aboriginal-torres-strait-islander-health\">Aboriginal and Torres Strait Islander hospital service<\/a> supports and advocates for Aboriginal and Torres Strait Islander patients and their support persons through their hospital journey to, during and after hospital. We work with patients and families to make sure the appropriate care and support is given.<\/p>\n<div class=\"fusion-menu-anchor\" id=\"interpreter\"><\/div>\n<h2>Interpreter services<\/h2>\n<p>At Metro North Health,\u00a0<strong>we provide FREE interpreter and translation services<\/strong>\u00a0in various languages including AUSLAN and First Nations with native speakers.<\/p>\n<p>All of our interpreters are professionally trained, please ask our staff for help.<\/p>\n<p>More about <a href=\"https:\/\/metronorth.health.qld.gov.au\/about-us\/people-with-disability\">language services at Metro North<\/a>.<div class=\"fusion-menu-anchor\" id=\"disability-access\"><\/div><\/p>\n<h2>Disability access<\/h2>\n<p>We have facilities to assist people with disabilities accessing the hospital. This includes:<\/p>\n<ul>\n<li>Disabled parking spaces on the ground floor of the multi-storey car park, with ramp access to the main hospital building and Private Practice Clinic.<\/li>\n<li>Disabled parking is also located next to the Extended Care, Palliative Care and Day Procedure facilities.<\/li>\n<li>A dedicated drop off zone outside the main entrance to the hospital, in front of the Main Acute Building, accessed via Rode Road.<\/li>\n<li>A drop off and pick-up area is also located at the front entrance of the Emergency Department.<\/li>\n<li>The taxi rank is right outside the main entrance with access into the hospital.<\/li>\n<li>Wheelchairs are available at the main entrance.<\/li>\n<li>All floors across the hospital are accessible by lifts and have braille buttons and audible level announcements.<\/li>\n<li>Disable accessible toilets are located on every floor. Please ask staff if you need further directions.<\/li>\n<li>Nappy and incontinence bins are located throughout the hospital.<\/li>\n<\/ul>\n<p>More about <a href=\"https:\/\/metronorth.health.qld.gov.au\/about-us\/people-with-disability\">disability support services at Metro North<\/a>.<div class=\"fusion-menu-anchor\" id=\"advance-care\"><\/div><\/p>\n<h2>Advance care planning<\/h2>\n<p><a href=\"https:\/\/metronorth.health.qld.gov.au\/hospitals-services\/advance-care-planning\">Advance care planning<\/a> is a process of planning for your future health and personal care so your values, beliefs and preferences are made known. This can help to guide decision-making at a future time if you cannot make or communicate your decisions.<div class=\"fusion-menu-anchor\" id=\"chaplains\"><\/div><\/p>\n<h2>Multi-Faith Centre and Pastoral Carers<\/h2>\n<p><span style=\"line-height: 1.5;\">People of all faiths and no particular faith are invited and encouraged to use the space.<\/span> Catholic Mass is held each Thursday at 9.00am and can be followed on channel 118 on your room TV. You can call \u201c4366\u201d from your bedside phone and leave a message for a chaplain\/pastoral carer if you wish.<\/p>\n<p>Chaplains offer spiritual support and pastoral care to patients, visitors and staff.\u00a0 This includes:<\/p>\n<ul>\n<li>an accepting, compassionate, respectful and attentive presence to people of all or no particular faith<\/li>\n<li>help and support in times of stress or crisis<\/li>\n<li>prayers and the sacraments (e.g. communion)<\/li>\n<li>regular Christian service in the Multi-Faith Centre.<\/li>\n<\/ul>\n<p>Pastoral care is available Monday to Friday mornings only. For more information phone: (07)&nbsp;3139&nbsp;4366<\/p>\n<p>More about <a href=\"https:\/\/metronorth.health.qld.gov.au\/about-us\/multicultural-health\/spiritual-support-services\">spiritual support services at Metro North<\/a>.<\/p>\n<\/div><div class=\"fusion-clearfix\"><\/div><\/div><\/div><div class=\"fusion-layout-column fusion_builder_column fusion-builder-column-1 fusion_builder_column_1_4 1_4 fusion-one-fourth fusion-column-last rhs-col\" style=\"--awb-bg-size:cover;width:25%;width:calc(25% - ( ( 4% ) * 0.25 ) );\"><div class=\"fusion-column-wrapper fusion-flex-column-wrapper-legacy\"><div class=\"fusion-builder-row fusion-builder-row-inner fusion-row\"><div class=\"fusion-layout-column fusion_builder_column_inner fusion-builder-nested-column-9 fusion_builder_column_inner_1_1 1_1 fusion-one-full fusion-column-first fusion-column-last contact-us\" style=\"--awb-bg-size:cover;\"><div class=\"fusion-column-wrapper fusion-flex-column-wrapper-legacy\"><div class=\"fusion-text fusion-text-11\"><h2>Contact us<\/h2>\n<p>The Prince Charles Hospital<br \/>\nRode Road<br \/>\nCHERMSIDE QLD 4032<br \/>\n<strong>Phone:<\/strong> (07)&nbsp;3139&nbsp;4000<\/p>\n<\/div><div class=\"fusion-sep-clear\"><\/div><div class=\"fusion-separator fusion-full-width-sep\" style=\"margin-left: auto;margin-right: auto;margin-top:2px;margin-bottom:2px;width:100%;\"><\/div><div class=\"fusion-sep-clear\"><\/div><div class=\"fusion-align-block\"><a class=\"fusion-button button-flat fusion-button-default-size button-darkgreen fusion-button-darkgreen button-1 fusion-button-span-yes fusion-button-default-type\" target=\"_self\" href=\"https:\/\/metronorth.health.qld.gov.au\/tpch\/patients-and-visitors\/visitor-information\"><span class=\"fusion-button-text awb-button__text awb-button__text--default\">Visiting hours &amp; wards<\/span><\/a><\/div><div class=\"fusion-sep-clear\"><\/div><div class=\"fusion-separator fusion-full-width-sep\" style=\"margin-left: auto;margin-right: auto;margin-top:2px;margin-bottom:2px;width:100%;\"><\/div><div class=\"fusion-sep-clear\"><\/div><div class=\"fusion-align-block\"><a class=\"fusion-button button-flat fusion-button-default-size button-darkgreen fusion-button-darkgreen button-2 fusion-button-span-yes fusion-button-default-type\" target=\"_self\" href=\"https:\/\/metronorth.health.qld.gov.au\/tpch\/patients-and-visitors\/parking-and-transport\/\"><span class=\"fusion-button-text awb-button__text awb-button__text--default\">Parking &amp; transport<\/span><\/a><\/div><div class=\"fusion-clearfix\"><\/div><\/div><\/div><\/div><div class=\"fusion-content-boxes content-boxes columns row fusion-columns-1 fusion-columns-total-1 fusion-content-boxes-1 content-boxes-icon-with-title content-left side_panel\" style=\"--awb-hover-accent-color:#65bc7b;--awb-circle-hover-accent-color:#65bc7b;--awb-item-margin-bottom:40px;\" data-animationOffset=\"top-into-view\"><div style=\"--awb-backgroundcolor:rgba(255,255,255,0);\" class=\"fusion-column content-box-column content-box-column content-box-column-1 col-lg-12 col-md-12 col-sm-12 fusion-content-box-hover content-box-column-last content-box-column-last-in-row\"><div class=\"col content-box-wrapper content-wrapper link-area-link-icon content-icon-wrapper-yes icon-hover-animation-fade\" data-animationOffset=\"top-into-view\"><div class=\"fusion-clearfix\"><\/div><div class=\"content-container\">\n<h2>Related services<\/h2>\n<p><a href=\"https:\/\/metronorth.health.qld.gov.au\/tpch\/community-and-health-support-services\">Community and health support services<\/a><\/p>\n<p><a href=\"https:\/\/metronorth.health.qld.gov.au\/tpch\/healthcare-services\/social-work\">Social Work<\/a><\/p>\n<p><a href=\"https:\/\/metronorth.health.qld.gov.au\/tpch\/healthcare-services\/psychology\">Psychology<\/a><\/p>\n<\/div><\/div><\/div><div class=\"fusion-clearfix\"><\/div><\/div><div class=\"fusion-clearfix\"><\/div><\/div><\/div><\/div><\/div>\n","protected":false},"excerpt":{"rendered":"","protected":false},"author":5,"featured_media":0,"parent":625,"menu_order":12,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_acf_changed":false,"_searchwp_excluded":"","footnotes":""},"tags":[1168,1410,1409,1179,1178,1177,1176,1175,1174,1173,1172,1171,1170,1169,65,1167,1166,1165,1164,1163,1162,1161,665,407,128,127,116],"class_list":["post-954","page","type-page","status-publish","hentry","tag-church-services","tag-pastoral-carers","tag-multi-faith-centre","tag-medihotel","tag-wheelchair","tag-uniting","tag-spiritual-care","tag-reflection","tag-prayer-room","tag-pastoral-care","tag-multi-faith","tag-disable-accessible-toilets","tag-disability-parking-bays","tag-disability-access","tag-interpreter","tag-christian","tag-chaplains","tag-chaplaincy","tag-chaplain","tag-chapel","tag-assisstance","tag-anglican","tag-advance-care-planning","tag-travel","tag-accommodation","tag-language","tag-services"],"acf":[],"_links":{"self":[{"href":"https:\/\/metronorth.health.qld.gov.au\/tpch\/wp-json\/wp\/v2\/pages\/954","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/metronorth.health.qld.gov.au\/tpch\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/metronorth.health.qld.gov.au\/tpch\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/metronorth.health.qld.gov.au\/tpch\/wp-json\/wp\/v2\/users\/5"}],"replies":[{"embeddable":true,"href":"https:\/\/metronorth.health.qld.gov.au\/tpch\/wp-json\/wp\/v2\/comments?post=954"}],"version-history":[{"count":46,"href":"https:\/\/metronorth.health.qld.gov.au\/tpch\/wp-json\/wp\/v2\/pages\/954\/revisions"}],"predecessor-version":[{"id":12600,"href":"https:\/\/metronorth.health.qld.gov.au\/tpch\/wp-json\/wp\/v2\/pages\/954\/revisions\/12600"}],"up":[{"embeddable":true,"href":"https:\/\/metronorth.health.qld.gov.au\/tpch\/wp-json\/wp\/v2\/pages\/625"}],"wp:attachment":[{"href":"https:\/\/metronorth.health.qld.gov.au\/tpch\/wp-json\/wp\/v2\/media?parent=954"}],"wp:term":[{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/metronorth.health.qld.gov.au\/tpch\/wp-json\/wp\/v2\/tags?post=954"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}