Welcome to the Metro North Health Virtual Ward

You’ve been referred to this service based on your medical history and symptoms. This website will outline what to expect during your admission to the virtual ward and what to do next.

A Metro North Virtual Ward clinician will call you on the number you provided within 24hours of your admission to the virtual ward.

If you have chest pain or are short of breath and unable to speak in full sentences CALL 000 IMMEDIATLY. 

What happens now?

A healthcare professional will call you for a consultation within the next 24 hours.


The healthcare professional will ask you a series of questions about how you’re feeling and your medical history.


Based on your answers, your healthcare professional will allocate you to a treatment group.


The group you are assigned to will determine how often you have follow-up calls, and who else will be on your treatment team.

About the Virtual Ward
About the Virtual Ward
How to self-quarantine
Managing symptoms
Family & household
Health & wellbeing
Work & school
Food & shopping
After isolation
Long-term effects

What is virtual care?

Virtual care, also known as telehealth, safely connects patients with health professionals to deliver care when and where it is needed. It complements the face-to-face care that you are used to.

Where can I get more information?

We have put together information and frequently asked questions to help you better understand your care. If your question is not answered here, contact your treating doctor or the Virtual Healthcare Service.

Your care in the Virtual Ward

We are committed to working with you and your family to develop the right plan for your care.

Find out more about:

  • Informed consent
  • Australian Charter of Healthcare Rights
  • Ryan’s Rule