What to expect

When will my appointment be?

• Your confirmation letter, email or text message will tell you when your appointment will be.
• Please allow at least two hours for your appointment. You may need to allow time for additional tests or treatments before or after your appointment.
• We apologise if your appointment is delayed or running late. Our doctors and specialists can sometimes be called away urgently to other hospital departments. This applies if your appointment is in the hospital, by phone, or virtually (telehealth video call).

What do I do when I arrive for my appointment?

• If your appointment is at the hospital, please present to the clinic reception with your confirmation letter or text message to check in, or use the automated patient check in kiosk (if available).
• Please let the reception staff know if your personal details have changed, for example your phone number, address, Medicare card, or GP, as they will need to update your details on the hospital system.
• If you need to wait in line, please remember physical distancing is important.

How do phone and virtual (telehealth video call) appointments work?

• If you have a phone appointment your clinician will contact you on the phone number/s you provided to the hospital. If your phone number/s have changed please call us to update your details before your appointment.
• If you have a virtual (telehealth video call) appointment you will receive additional information from us that will explain how to attend your virtual appointment