Hotel Quarantine Management Team scoops award for keeping Queenslanders safe – WINNER

Congratulations to the Hotel Quarantine Team which won the Excellence in Integrated Care category of the Community and Oral Health Staff Excellence Awards for 2021.

Hotel Quarantine Management Team scoops award for keeping Queenslanders safe – WINNER

For nearly two years the Hotel Quarantine Management Team have been at the forefront of our COVID-19 response keeping Queenslanders and the rest of Australia safe.  

Whether they are contacting returning visitors in hotel quarantine for regular welfare and health checks or actively swabbing guests, these unsung heroes are playing a critical role with empathy and a smile.  

Community and Oral Health Acting Executive Director Glynis Shultz said on average the Management Team had been making more than 200 health and welfare calls each day across many hotels in Metro North. 

“The Hotel Quarantine Management Team’s priority is about keeping the guests safe and making appropriate referrals to external agencies for support during their time in quarantine,” she said.   

“At any one time the Management Team could be managing up to one thousand guests, with tens of thousands of guests having had welfare checks and COVID-19 tests since hotel quarantine began.  

“In addition, in the four-month period from March 2021 the hotel quarantine venues delivered more than 30,000 tests.”  

The Hotel Quarantine Testing Team undertakes testing of guests on two set days during their stay, and touch base with guest via phone three times during or as required if welfare checks are needed. 

The Hotel Quarantine Management Team is made up of staff from across Queensland Health including: 

  • Dental assistants from Metro North Oral Health Service 
  • Registered Nurses from the Royal Brisbane and Women’s Hospital Relief Pool 
  • Nurses from the Metro North Nurse Bank and other hospitals and directorates across Metro North 
  • Staff from across Community and Oral Health.