Right to information
Metro North Hospital and Health Service is committed to being open and transparent and supports the whole of government Right to information (RTI) and Department of Health RTI.
View more information about submitting a Right to Information application.
Unless it is not in the public interest, we’re working to make it easier to access information about our services, finances, policies, registers and lists, as well as information released through RTI requests.
Before you apply
Before making a request through the RTI process, you should check to see if the information is already available online.
- Our disclosure log lists information of a non-personal nature which has been released in response to RTI access requests and provides a description of current applications.
- Our publication scheme describes and categorises information routinely available from Metro North Hospital and Health Service.
- The Queensland Government’s open data strategy lists a range of information collected by Queensland Health.
Evidence of identity
When seeking access to your health information, you will need to provide evidence of your identity, such as:
- copy of a certificate or extract from a register of births
- drivers licence or 18+ card
- a statutory declaration from an individual who has known the person for at least one year, or
- if the person is a prisoner within the meaning of the Corrective Services Act 2006, a copy of the person’s identity card from the Department administering that Act that is certified by a corrective services officer within the meaning of that Act.
Fees and charges
There is an application fee for access to documents and there may be processing charges dependent on the volume of information required.
How to apply
You can submit at Right to Information or Information Privacy application by:
- applying online
- downloading the Right to information and information privacy information access application form and submit the original form:
- in person at any government service centre
- by mail, fax or email to the relevant RTI contact at Metro North Hospital and Health Service
Decision making timeframes
Under the RTI and IP Acts (Qld) 2009, applications must be processed within 25 business days, unless a further specified period has been agreed to by the Applicant. Where it is required to consult with and obtain the views of a relevant third party, an additional 10 business days is added to the 25 business day processing timeframe. Extensions to the processing time can be applied if the applicant agrees and if it is requested prior to the original processing deadline.
Documents released under the Right to Information Act 2009 will be progressively published through our disclosure log.
Right of review
If you are dissatisfied with a decision we have made under either the Right to Information Act or the Information Privacy Act, you can apply to have that decision reviewed. An application for review must be made within 20 business days of the date of the letter communicating the decision. There are two options for review; an internal or an external review. An internal review will be conducted by another, not less senior, officer of the agency that made the access decision. An external review is conducted by the Office of the Information Commissioner. View your review rights – a guide for applicants.