Contact us

Emergencies call 000

or go to your nearest hospital Emergency department.
Non-urgent medical issues: 13 HEALTH (13 43 25 84)

General enquiries

Address

Kilcoy Hospital
12 Kropp Street
Kilcoy QLD 4515

Feedback

We appreciate your feedback to help us continually improve our services. If you are unhappy with the care you have received or if you would like to provide a compliment or other feedback about your care or our services, please contact us using the form below or contact:

Caboolture & Kilcoy Hospitals Consumer Liaison Officer
Phone: (07) 5433 8888 (Switch)

Media enquiries

Phone: (07) 3646 8111 (ask for Metro North Communication)
Email: metronorthnews@health.qld.gov.au
(Please do not send any confidential medical information to this email address)

Accounts (inpatients)

Phone: (07) 3542 5043 MetroNorthInpatientaccounts @health.qld.gov.au

Visiting hours & wards

Parking & transport

Maps & directions

Patient experience

What is the patient experience? Find out more.

Feedback and enquiries

Required fields are marked with an asterisk (*)
Type of enquiry*
- Feedback and general enquiries
- Compliments and complaints
- Feedback about this website
I require a response*
- Yes
- No
Name
First Last
Name*
First Last
Phone number
Phone number*
Email
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Email*
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The person giving this feedback is a...
- Patient, consumer or client
- Carer or family member
- Visitor
- Other
Do you identify as...
- Aboriginal
- Torres Strait Islander
- Pacific Islander
- Other
This is a...
- Compliment
- Complaint
What is your feedback about?
- Treatment of care
- Staff behaviour
- Communication
- Cleanliness
- Car parking
- Facilities (bathrooms, etc.)
- Wait times
- Information
- Volunteers
- Food
Your enquiry*
Details of your compliment or complaint*
Your feedback about the Kilcoy website*
How likely are you to speak highly of your experience at Kilcoy Hospital?
- Very likely
- Likely
- Neither
- Unlikely
- Very unlikely
Information disclaimer and consent

While Queensland Health endeavours to ensure that the online transmission of the form, containing your information, over the internet is secure, the inherent nature of the internet means that there is a potential risk that your information may be viewed or intercepted by third parties.

Accordingly, submission through the online form shall be at your own risk and Queensland Health accepts no responsibility or liability for any unauthorised access to your information contained in the form when it is submitted online over the internet.

It is inadvisable to complete this form on a public or shared computer. If a public or shared computer is used then this shall be at your own risk, and you must take all reasonable steps to ensure your confidential information does not remain on the computer or in any way accessible by a third party.

Individuals who submit the form online should receive an acknowledgement from Queensland Health that the Form has been sent, on the screen, following submission. Queensland Health accepts no responsibility or liability if this acknowledgement does not appear or we do not receive your online submission.

You acknowledge that you have read and understood Queensland Health’s Privacy Statement and Disclaimer.
I hereby accept and agree to abide by, the above terms and conditions for submitting this Form.*
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Patient Experience: enquiries, suggestions, compliments & complaints

Metro North Hospital and Health Service values feedback from patients, carers, relatives or friends. It helps to improve the care we provide. At regular intervals we may seek feedback about patient experiences through surveys. We conduct surveys in different ways, including via text message after your appointment or hospital stay.

Suggestions for improvement

Suggestions for improving the services we provide are always welcomed. We will forward these to the relevant area for review and consideration.

Compliments

All staff appreciate great feedback. We will ensure your compliment is directed to the right service, staff member or team.

Complaints and concerns

As a patient, carer, relative or friend using our service, you have the right to make a complaint about anything that did not meet your expectations. You may discuss your concerns with the staff involved or contact the Patient/Consumer Liaison service at the hospital or health service location you attended.

If you remain dissatisfied with the response you receive, or the actions taken to address your concerns, please let a staff member know so this can be escalated. Alternatively, you can complete the online form below which will be forwarded to the relevant service or Hospital for follow up. If you have provided your contact details, we will contact you about your complaint or concern.

If you are not happy with the response from the hospital or health service, you can contact the Office of the Health Ombudsman (OHO), phone: 133 646, who will provide independent advice about your concerns.

Your privacy

We take your privacy seriously. Complaints are not recorded in medical records and we treat them with strict confidentiality.

If you are making a complaint on behalf of a friend or relative, we must gain consent from the patient to discuss their personal healthcare related information. The only exception to this is when a patient has an assessment as being unable to make their own decisions.

Get involved

For more information about how you can get involved with us to shape quality care visit get involved.