Changes to visiting at Kilcoy
The safety of our patients, our staff, and all visitors is paramount. And we also understand that visiting your loved ones in hospital is incredibly important. To help reduce the spread of COVID-19 (coronavirus) we are taking extra precautions when it comes to visits. The visiting hours are between 2pm and 7pm.
Each patient may have one visit per day for up to two hours with no more than two people. Up to two people can stay with a patient at all times if they are:
- Carers for children under the age of 18
- Carers for a patient with a disability
- Partner and/or support person/s when the patient is admitted for care related to the pregnancy
- Support person for emergency department or outpatient care appointments.
If you are sick, you cannot visit. Children under 16 cannot visit. Some areas may have exemptions.
Additional exemptions may be granted for end-of-life support. Please discuss with the patient’s treating team. From 1 May you must have had your influenza vaccination to visit aged care facilities.
The restrictions apply to all visitors. Further restrictions may apply to critical care areas. We acknowledge there may be special circumstances where additional support may be needed. If you think this is the case, please discuss it with the nurse unit manager or director of nursing of the facility before visiting.
We understand these restrictions are hard, and we know visitors play an important role in a patient’s recovery, but these are exceptional times. Technology makes it easy to stay in touch remotely, and we really encourage you to stay connected through phone, text, email, social media or video-chat.
If you’re new to video-chat, we have created some guides on how to best use your device to keep in touch. You can even use our free WiFi! Find out how to connect a patient to Wifi and download video call applications for free.
We welcome family and friends of patients who wish to visit. The main entrance and the Emergency Department entrance are both off Kropp Street and the hospital car park. Additional parking is available on the street.
Visiting hours and wards
Visiting hours are between daily 10.00am and 8.00pm. We do request a rest period for visitors between 1.00-3.00pm.
If you need to visit or stay outside of these hours, or if a patient needs or wants extra rest time, please speak with the Nurse Unit Manager who will help find a solution that is in the best interest of each patient. As a visitor, we ask you to always remember to keep noise to a minimum. Children must be accompanied by an adult at all times.
Toilets and disabled toilets are available. Please ask our staff for directions.
Bringing food for patients
We understand some patients prefer their own food. Please note we do not take responsibility for food that is brought in by visitors for patients. A fridge is available near the ward to store food. We ask visitors who wish to bring food for patients to choose low risk food and check with staff before giving it to their friend/relative. Due to their health condition, some patients may become very unwell if they eat the wrong food at the wrong time.
A coffee machine and soft drink vending machine are available for visitors and patients.
Your appointment (outpatients)
Your outpatient appointment is to see a specialist or clinician about your condition without being admitted into hospital. You may have an outpatient appointment before and/or after your admission to hospital.
We are committed to protecting the safety and wellbeing of our patients, visitors and staff. We promote a safe and comfortable environment where everyone is treated with respect and dignity.
We remind everyone that Queensland Health has a policy of zero tolerance to violence. The following inappropriate behaviour will not be tolerated:
- aggressive, abusive and threatening
- physical or verbal attacks
- obscene, racist, sexist or demeaning language
In circumstances when our staff respond to violence, they do so from a legal and ethical framework. You are encouraged to report all incidents including concerns regarding staff conduct.
Clean hands help prevent infection. To reduce the risk and spread of infections, we ask you, your visitors and staff to keep their hands clean.
It is okay to use the hand gel or the basins to clean hands. Please ask your family and friends not to visit if they are sick. Find out how you can protect yourself and your loved ones by hand washing for hygiene.
Smoke free hospital
Smoking is not permitted on the hospital grounds.
The Queensland Tobacco Laws ban smoking at hospitals and on campus grounds within 5 metres of its boundary.
If you are a patient who smokes and want to give up, we can help you with free Nicotine Replacement Therapy or alternatives. Please ask your clinical staff for advice on treatment or phone the anonymous and confidential QUITLINE service on 131 848.
We strongly advise that you do not leave the ward area to smoke. Leaving the ward is at your own risk and against the advice of your medical team. Hospital equipment must not be taken off hospital grounds. If you have an intravenous drip, under no circumstances are you to leave the building for the purpose of smoking.
In no event or circumstances shall Queensland Health be liable for any injury, harm or damages incurred by you choosing to exit the hospital buildings and/or grounds for the purposes of smoking.
Located: 12 Kropp Street
KILCOY QLD 4515
Phone: (07) 5422 4411