Visitor information
We welcome family and friends of patients who wish to visit. The main entrance and the Emergency Department entrance are both off Kropp Street and the hospital car park. Additional parking is available on the street.
Visiting hours and wards
At Kilcoy Hospital, we recognise that family, carers, and support persons are important partners in care. Visitors are welcome from 8am to 8pm, seven days a week. We encourage patients to have the support of the people who matter most to them during their healthcare journey.
Visitors may be asked to briefly leave during clinical procedures, treatments, or emergencies to ensure patient safety, privacy, and comfort. Visitors who are feeling unwell are asked to postpone their visit. Children must always be accompanied by an adult.
Our staff are committed to working in partnership with patients, families, carers, and support persons to support high-quality, safe, and compassionate care
Toilets
Toilets and disabled toilets are available. Please ask our staff for directions.
Food and drinks
A coffee machine and soft drink vending machine are available for visitors and patients. There are no on-site food options for visitors.
Bringing food for patients
We understand some patients prefer their own food. Please note we do not take responsibility for food that is brought in by visitors for patients. A fridge is available near the ward to store food. We ask visitors who wish to bring food for patients to choose low risk food and check with staff before giving it to their friend/relative. Due to their health condition, some patients may become very unwell if they eat the wrong food at the wrong time.
Your appointment (outpatients)
Your outpatient appointment is to see a specialist or clinician about your condition without being admitted into hospital. You may have an outpatient appointment before and/or after your admission to hospital.
Expectations on entry
We’re committed to delivering excellent patient-centred care and high-quality health services and ask that you treat our staff with respect.
To provide a safe and comfortable environment where patients, visitors and staff are treated with respect and dignity, the following behaviours are not acceptable:
- Aggressive behaviour, harassment and intimidation
- Rude or threatening language or name calling
- Physical attacks to people or property
- Obscene, racist, sexist or demeaning language
Refusal to comply with these behaviour expectations may result in removal or discharge from the hospital.
Our staff are required to report all incidents. Security officers are available 24/7 and can be called in any situation where people feel threatened or unsafe and, in some situations, police will be called. Assault is a crime and it is our policy to cooperate with police to prosecute anyone who assaults a healthcare worker.
Thank you for joining us in our commitment to providing a safe, comfortable and respectful environment for us all.
Hand hygiene
Clean hands help prevent infection. To reduce the risk and spread of infections, we ask you, your visitors and staff to keep their hands clean.
It is okay to use the hand gel or the basins to clean hands. Please ask your family and friends not to visit if they are sick. Find out how you can protect yourself and your loved ones by hand washing for hygiene.
Smoke free hospital
Smoking is not permitted on the hospital grounds.
The Queensland Tobacco Laws ban smoking at hospitals and on campus grounds within 5 metres of its boundary.
If you are a patient who smokes and want to give up, we can help you with free Nicotine Replacement Therapy or alternatives. Please ask your clinical staff for advice on treatment or phone the anonymous and confidential QUITLINE service on 131 848.
We strongly advise that you do not leave the ward area to smoke. Leaving the ward is at your own risk and against the advice of your medical team. Hospital equipment must not be taken off hospital grounds. If you have an intravenous drip, under no circumstances are you to leave the building for the purpose of smoking.
In no event or circumstances shall Queensland Health be liable for any injury, harm or damages incurred by you choosing to exit the hospital buildings and/or grounds for the purposes of smoking.
Contact us
Kilcoy Hospital
Located: 12 Kropp Street
KILCOY QLD 4515
Phone: (07) 5422 4411