Paediatric Services

(children's services)

Our Paediatric Service cares for and treats children, from newborns up to the age of 16 years, for a wide range of medical conditions. We offer a family friendly, safe and supportive environment for children and their families.

Our services

Our comprehensive Paediatric Service has been designed with children and families in mind.

Children’s Ward (inpatient services)

  • 14 bed Paediatric Medical ward
  • paediatric surgical and orthopaedic services
  • sleeping facilities for parents and carers (only one parent or carer can stay overnight with their child)
  • age appropriate furniture, decor and play areas
  • parent’s lounge with kitchenette
  • mother crafting support service for families

Children’s specialist outpatient clinics

  • Paediatrics
  • Allied Health (speech therapy, occupational therapy, physiotherapy, dietetics and psychology)
  • Paediatric Surgery
  • Paediatric diabetic clinic (North Lakes Health Precinct)
  • Orthopaedic and fracture clinic
  • Neonatal nurse practitioner clinic

Children’s emergency services

If your child suddenly becomes ill or has been seriously injured and needs urgent care, please take your child to our Emergency Department at Redcliffe Hospital.

When will my appointment be?

Your confirmation letter, email or text message will tell you when your appointment will be.

Please allow at least two hours for your appointment. You may need to allow time for additional tests or treatments before or after your appointment.

We apologise if your appointment is delayed or running late. Our doctors and specialists can sometimes be called away urgently to other hospital departments. This applies if your appointment is in the hospital, by phone, or virtually (telehealth video call).

What do I do when I arrive for my appointment?

If your appointment is at the hospital you will be able to check into your appointment using the self-service Kiosks.

You will need to scan the barcode on your appointment confirmation letter, or swipe your Medicare card if you don’t have your letter with you.

Volunteers or staff will be available to help you check in at the Kiosk if needed.

If your personal details have changed, for example your phone number, address, Medicare card, or GP, you will need to present to the clinics reception counter so that staff can update your details on the hospital system.

What do I do after my appointment?

Please present to the clinic reception counter after your appointment to check out, this includes if it was your last appointment at the hospital.

All patients are required to go to reception prior to leaving as you may be required to sign a Medicare bulk billing form (where applicable). Staff will also need to confirm that your details are accurate on the hospital system. In some instances, staff may be able to book your next appointment with you while you are at the counter.

If you need to wait in line, please remember physical distancing is important.

How do phone and virtual (telehealth video call) appointments work?

If you have a phone appointment your clinician will contact you on the phone number you provided to the hospital. If your phone number has changed please call us to update your details before your appointment.

If you have a virtual (telehealth video call) appointment you will receive additional information from us that will explain how to attend your virtual appointment

How to access this service

Children’s Ward

There are three ways your child can access inpatient services:

  • internally through the Redcliffe Hospital Emergency Department or Specialist Outpatient Department
  • planned admission for:
    • investigation of an undiagnosed condition
    • routine medical treatment
    • surgical and dental procedures
  • an inter-hospital transfer.

Children’s Specialist Outpatient Clinics

Your child will need a referral letter from your GP or medical practitioner to access this service. Your doctor should send this directly to the hospital.

Once we receive the referral, we will send you a confirmation letter. You will then receive an appointment booking letter with your child’s appointment date. Please note, your child will be allocated a category on the children’s outpatient wait list, based on the information provided in the GP’s referral letter.

Refer a patient

To refer a patient:
Paediatrics referral guideline

GP and Specialist Hotline:
1300 364 938

Health professionals:
More information

What to bring

Each time you visit us
  • Your child’s Medicare card
  • Private health insurance card (if you want to use it)
  • Health Care Card and/or concession card (if you have one)
  • Current medications your child is taking (prescription, over the counter and herbal medicine)
  • Relevant x-rays, scans or any other test results or reports
  • Glasses, hearing and mobility aids
  • Your child’s appointment letter
  • Any special items listed on your child’s letter
  • Any documents from school or previous GP or specialist appointments
  • Your baby’s Red Book (Personal Child Health Record)
  • Snacks, a drink or money to buy refreshments
  • Something to read or do while you wait
  • Your child’s pyjamas, socks or comfortable day clothes and shoes
  • Toiletries (nappies, toothpaste, toothbrush)
  • A comfort item like a toy or blanket
  • Books or favourite activity
  • Your clothes and toiletries if you are staying overnight with your child
  • Slippers and shoes (low heel, closed-in, non-slip, adjustable and firm fitting around the foot)
  • Something to read or do during your stay
  • Medical devices required for your child’s care (e.g. CPAP machine)
  • Do not bring large amounts of cash or valuables such as jewellery, watches or other items of value to you

Meet our staff

We have a dedicated team of doctors, nurses and healthcare professionals who are highly experienced in caring for sick children.

Staff memberPosition
Marlon RadcliffeClinical Director Paediatric Services
Simon GrewStaff Specialist Paediatrician
Vesna MarkovicStaff Specialist Paediatrician
Jeni JoynerStaff Specialist Paediatrician
Bina DeoStaff Specialist Paediatrician
John McCreanorVisiting Medical Officer
Emma FitzhenryNurse Unit Manager, Paediatric Ward
Lucy FogartyPhysiotherapist
Jessica HajduSpeech Therapist
Tracy KnowlmanDietitian
Vanessa ItzsteinOccupational Therapist
Danielle Gardiner, Anne Yates and Vanessa CollinsSocial Workers


Contact us

Childrens Ward
Location: Level 3, Main Building, Redcliffe Hospital
Phone: (07) 3883 7614
Visiting hours: 11.00am-1.30pm and 3.30pm-8.00pm
Visiting hours for parents or carers are 24 hours, 7 days a week, however only one parent or carer can stay overnight.

Children’s Specialist Outpatient Clinics
Location: North Block, Redcliffe Hospital
Phone: (07) 3049 6800 (to confirm, change or cancel an appointment)
Open: Monday-Friday, 8.00am-4.00pm

Fracture and Orthopaedic Clinics
Location: Ground floor, Main Building, Redcliffe Hospital
Phone: (07) 3883 7770
Open: Monday-Friday, 8.30am-4.00pm

Paediatric Diabetic Clinic
Location: Ground floor, North Lakes Health Precinct
Phone: (07) 3049 1200
Open: Monday-Friday, 8.30am-5.00pm

Need help outside hours?

For non-urgent medical issues call 13 HEALTH (13 43 25 84) or visit your GP.

In an emergency call 000.

Refer a patient

To refer a patient to this service, view the Paediatrics referral guideline.

GP and Specialist Referral Hotline: 1300 364 938