Metro North Health is committed to providing equity of access to high quality health care services and building relationships based on inclusion with Aboriginal and Torres Strait Islander people and their communities.
The Metro North Better Together Heath Van is a free community services to Aboriginal and/or Torres Strait Islander people living within the Metro North catchment of Brisbane (from the Brisbane River to Kilcoy).
The Van will be used as an extension of Metro North Hospital and Health Service (MNHHS) to create engagement activities and develop partnerships and relationships with patients, families and community organisations.
During the first year of the van will help connect with community members to provide feedback about their own MNHHS experience and offer feedback on how we can improve our services.
An Aboriginal and Torres Strait Islander Health Worker supports Metro North HHS clinicians, pre-arranged according to business requirements, to provide culturally responsive, safe and connected care access to opportunistic screening, health promotion and community engagement.
The primary aim of this Van is for engagement and partnerships with a phased approach over the next 12 months to gather crucial community feedback on how the Van can support the health needs of Aboriginal and Torres Strait Islander consumers.
Metro North HHS is committed to providing better access to high quality health care services and building relationships based on inclusion with Aboriginal and Torres Strait Islander people and their communities. Although we have already received over 675 pieces of individual feedback, a few comments below indicate we need to go out and engage with community to keep up this level of connection to create culturally safe and connected care;
“Assist patients to link with GPs for continuity of care – work with GPs for culturally appropriate (better communication between hospitals and NGOs).”
“More appropriate ways to feedback.”
“More strategies around getting clients stories out for awareness – includes positive promotion too.”
“People can stay in community and community can then grow strong.”
“Cultural guidelines that need to mirror clinical guidelines.”
“Reducing shame and start to encourage self-value.”
“Empowering patients to take control of their own health care by listening to them.”
You can also follow the Better Together Health Van Facebook Page for information on locations, upcoming events, important health information and community stories.
If you would like to request the Van to visit your community or event, please contact the Aboriginal and Torres Strait Islander Leadership Team to make a booking on (07) 3139 3235 or email Bettertogetherhealthvan@health.qld.gov.au.