Metro North HHS is committed to providing better access to high quality health care services and building relationships based on inclusion with Aboriginal and Torres Strait Islander people and their communities. Although we have already received over 675 pieces of  individual feedback, a few comments below indicate we need to go out and engage with community to keep up this level of connection to create culturally safe and connected care;

“Assist patients to link with GPs for continuity of care – work with GPs for culturally appropriate (better communication between hospitals and NGOs).”

“More appropriate ways to feedback.”

“More strategies around getting clients stories out for awareness – includes positive promotion too.”

“People can stay in community and community can then grow strong.”

“Cultural guidelines that need to mirror clinical guidelines.”

“Reducing shame and start to encourage self-value.”

“Empowering patients to take control of their own health care by listening to them.”