Virtual ED
Our Emergency Department is open 24 hours a day, providing care to adults and children with mild to moderate illness or injury. Kilcoy Hospital has one resuscitation bay, access to retrieval services and expert clinicians via telehealth video communications.

Our services

We provide emergency medical services to patients needing urgent care for a wide range of conditions. During your time in the Emergency Department, you may meet and be cared for by a variety of staff experienced in emergency medicine. Our Emergency Department team includes doctors, nurses, administration staff, nurse x-ray operators and plaster technicians.

How to access this service

You can directly access this service.

In an emergency call Triple Zero (000) or have someone transport you to the Emergency Department.

What to bring

Each time you visit us
  • Your Medicare card
  • Private health insurance card (if you have one)
  • Health Care Card and/or concession card (if you have one)
  • Current medications (prescription, over the counter and herbal medicine)
  • Relevant x-rays, scans or any other test results or reports
  • Glasses, hearing and mobility aids

When you arrive

On arrival at the Emergency Department use the call system signposted to alert staff to your arrival. The emergency nurse will assess your symptoms. Following this, you will be seen in order of priority and as soon as possible. Sometimes other patients may have more serious injuries or illnesses and may be seen before you. If your condition worsens, please tell our staff.

Appropriate behaviour

The safety of our staff and patients is top priority. In accordance with Queensland Health policy, we do not tolerate any form of aggressive or abusive behaviour. Any audio or visual recording without permission is strictly prohibited.

Discharge and follow up care

When you are discharged, you may be given referrals to a specialist, information or scripts for medication. With your permission, your doctor may be contacted for further treatment outside of hospital.

Frequently asked questions

If you do not need urgent care, visiting your local doctor or an after-hours medical centre may be an option. This may mean a shorter waiting period and allows you to see the same doctor for better continuity of care. There are also phone and web services available:

  • 13 HEALTH is a Queensland Health hotline for advice on healthcare matters 24 hours a day
  • Queensland Poisons Information Centre for advice on poisoning incidents 24 hours a day. Phone: 131 126
  • Lifelineis a confidential crisis support service operating 24 hours a day. Phone: 13 11 14 (calls from mobiles are free)
  • 1300 MH CALL (1300 64 22 55) for mental health assistance.

Certain tests or procedures require patients to fast, which means no eating or drinking. As a general rule, please do not eat or drink before talking to the medical or nursing staff. If you have a medical condition that prevents you from fasting, please speak to staff.

We understand the importance of support from family and friends during this difficult time. Sometimes, we may need to limit the number of visitors in the ED due to overcrowding. This will ensure your loved one receives the best possible care. You may nominate one family member as the contact person to ensure consistent information is provided.

The National Health Service Directory provides information about which GPs, Pharmacists etc are open now. This can be helpful to identify GPs open in evenings and at weekends.

Go to www.nhsd.com.au, type in your post code or suburb, and Click on “Open Now” tab  to find the services open now in your area. You will need to call if they have any appointments available before visiting them.

Contact us

Kilcoy Hospital
Location: 12 Kropp Street
Phone: (07) 5422 4411
Medical records: (07) 5422 4411

Need help outside hours?

For non-urgent medical issues call 13 HEALTH (13 43 25 84) or visit your GP.

In an emergency call 000.

Refer a patient

GPs and specialists in the community and in other hospitals can refer a patient by calling the hospital on (07) 5422 4411

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