The Board held its September meeting at Kilcoy Hospital last week. Board members were pleased to talk with staff at the lunchtime forum and during the tour of the hospital. Congratulations to Kilcoy staff for achieving the highest response rate in Metro North for the Have Your Say
survey with staff rating the hospital as a culture of success
. Well done!
Several Board members also visited Woodford Health Service and commended the team for their hard work.
As part of the meeting, the Board was briefed by the Acting Chief Executive on Metro North’s progress on resolving FSR implementation issues. The Board expressed disappointment this occurred and thanked staff for their hard work. The Board was also briefed on the recent incidence of Norovirus which unfortunately affected a number of patients and staff, especially at Redcliffe Hospital. The Board was pleased to note that prompt containment measures appeared to have been very successful.
The Board received the usual management updates on patient safety and quality performance, clinical services, human resources, finance, operations, and the Herston Quarter as well as the annual progress report on the Metro North Health Service Strategy 2015-2020. The Acting Chief Executive also briefed the Board on progress toward preventing occupational violence and statewide initiatives which are led by the hospital and health service.
The Board endorsed the annual Quality of Care report 2018-19 which shows patients, partners, consumers and carers a snapshot of Metro North’s services and achievements demonstrating how safe high-quality care improves lives.
Executive Director Dr Chris May presented on the Emergency Medicine and Access Coordination Stream performance report to the Board. Successes so far include expanding the Patient Access Coordination Hub (PACH) and improving performance through initiatives such as Geriatric Emergency Department Intervention (GEDI).
Metro North Chief Digital Health Officer Dr Clair Sullivan briefed the Board on Metro North’s data and analytics draft plan which is a critical strategy to deliver high quality healthcare through real-time, insightful reporting. Consultation on the plan will occur via staff forums in September and October.
Executive Director Caboolture, Kilcoy and Woodford Health Service Dr Lance Le Ray provided a facility update to the Board and discussed in detail the Have Your Say survey results and actions being taken to respond to staff feedback. Psychologist Darren Pinks from Caboolture Hospital also briefed the Board on the physician burnout survey and progress to develop a physician wellness strategy.
The Board held its Executive Committee meeting on 23 September, which included discussion with Clinical Council Chairs on important matters including staff burnout and safety. The Executive Committee agenda also included key risks and strategies in place to improve emergency department performance and transfer of care were discussed as well as a proposal to improve GP engagement. The Board Safety and Quality Committee met with directorate leads to discuss preparations for accreditation which are well underway. Aboriginal and Torres Strait Islander Health Unit Director Sherry Holzapfel provided an update to the Board Improving Indigenous Outcomes Committee on the research program for Close the Gap plan.
In the past month Board members attended the Clinical Excellence Showcase, TPCH Length of Service ceremony and the Caboolture Hospital White Ribbon Leadership Pledge. This month Board members look forward to joining staff at the Metro North Health Forum, the annual Metro North Staff Excellence Awards and the annual safety and quality forum.
The next Board meeting will be at Brighton Health Precinct on 29 October. Staff will be invited to attend a staff forum on the day. If you have any questions or feedback in the meantime, please contact the Board at firstname.lastname@example.org.