Contact us (incl. compliments & complaints)

Emergencies call 000

or go to your nearest hospital Emergency department.
Non-urgent medical issues: 13 HEALTH (13 43 25 84)

Feedback

We appreciate your feedback to help us continually improve our services. If you are unhappy with the care you have received or if you would like to provide a compliment or other feedback about your care or our services, please contact us using the form below or contact the hospital or service where you received treatment.

Interpreter

Help is available in other languages. Phone 1800 512 451 and ask for an interpreter in your preferred language.

General enquiries

Phone: (07) 3646 8111
Email: metronorthfeedback@health.qld.gov.au
Located: Level 14, Block 7
Royal Brisbane and Women’s Hospital
HERSTON QLD 4029

Accounts (inpatients)

Phone: (07) 3542 5043

Metro North Chief Executive

Located: Level 14, Block 7
Royal Brisbane and Women’s Hospital
HERSTON QLD 4029

Email: MD16-MetroNorthHHS@health.qld.gov.au

Metro North Board

Located: Level 14, Block 7
Royal Brisbane and Women’s Hospital
HERSTON QLD 4029

Email: MNBFeedback@health.qld.gov.au

Media enquiries

Visit Metro North Health media contacts and enquiries

Human resources

Email: MetroNorthRecruitment@health.qld.gov.au

Accessing health information

Information access and privacy
Accessing your health records
Right to information

Hospitals and health services

Caboolture Hospital
Redcliffe Hospital
Royal Brisbane and Women’s Hospital
Surgical, Treatment and Rehabilitation Service
The Prince Charles Hospital
Kilcoy Hospital
Community and Oral Health Services
Mental Health Services

Patient referrals

Refer your patient

Patient experience

What is the patient experience? Find out more.

Consumer Feedback | Factsheet

Suggestions, enquiries, compliments & complaints

If you would like to provide feedback about a visit to one of our hospitals or services, please contact them direct via their website:
- Royal Brisbane and Women's Hospital
  Consumer Liaison Officer
  Phone: (07) 3646 8216
- The Prince Charles Hospital or Kallangur Satellite Health Centre
  Consumer Liaison Officer
  Phone: (07) 3139 4479
- Redcliffe Hospital
  Consumer Liaison Officer
  Phone: (07) 3883 7043
- Surgical, Treatment and Rehabilitation Service
  Patient Experience Officer
  Phone: (07) 3647 6976
- Mental Health Services
  Consumer Feedback
  Phone: 0488 795 690
- Caboolture Hospital, Caboolture or Bribie Island Satellite Health Centres
  Consumer Liaison Officer
  Phone: (07) 5433 8888 (Switch)
- Kilcoy Hospital
  Consumer Liaison Officer
  Phone: (07) 5433 8888 (Cab Switch)
- Community and Oral Health Services
  Consumer Liaison Officer
  Phone: 0436 841 603
Required fields are marked with an asterisk (*)
Type of feedback or enquiry*
- Suggestion or enquiry
- Compliment or complaint
- Feedback about this website
Hospital or service you wish to give a compliment or complaint for*
- Royal Brisbane and Women's Hospital (RBWH)
- The Prince Charles Hospital (TPCH) or Kallangur Satellite Health Centre
- Redcliffe Hospital
- Caboolture or Kilcoy Hospitals, Caboolture or Bribie Island Satellite Health Centres
- Surgical Treatment and Rehabilitation Service (STARS)
- Mental Health Services
- A community service (e.g. Hospital in the Home, BBIS)
- Oral Health
I require a response*
- Yes
- No
Name
First Last
Name*
First Last
Phone number
Phone number*
Email*
Enter Email Confirm Email
Your compliment or complaint*
Your suggestion or enquiry*
Your feedback about the Metro North Hospital and Health Service website*
Information disclaimer and consent

While Queensland Health endeavours to ensure that the online transmission of the form, containing your information, over the internet is secure, the inherent nature of the internet means that there is a potential risk that your information may be viewed or intercepted by third parties.

Accordingly, submission through the online form shall be at your own risk and Queensland Health accepts no responsibility or liability for any unauthorised access to your information contained in the form when it is submitted online over the internet.

It is inadvisable to complete this form on a public or shared computer. If a public or shared computer is used then this shall be at your own risk, and you must take all reasonable steps to ensure your confidential information does not remain on the computer or in any way accessible by a third party.

Individuals who submit the form online should receive an acknowledgement from Queensland Health that the Form has been sent, on the screen, following submission. Queensland Health accepts no responsibility or liability if this acknowledgement does not appear or we do not receive your online submission.

You acknowledge that you have read and understood Metro North Health’s Privacy Statement and Disclaimer.
I hereby accept and agree to abide by, the above terms and conditions for submitting this Form.*
- I accept and agree
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Patient Experience: enquiries, suggestions, compliments & complaints

Metro North Hospital and Health Service values feedback from patients, carers, relatives or friends. It helps to improve the care we provide. At regular intervals we may seek feedback about patient experiences through surveys. We conduct surveys in different ways, including via text message after your appointment or hospital stay.

Suggestions for improvement

Suggestions for improving the services we provide are always welcomed. We will forward these to the relevant area for review and consideration.

Compliments

All staff appreciate great feedback. We will ensure your compliment is directed to the right service, staff member or team.

Complaints and concerns

As a patient, carer, relative or friend using our service, you have the right to make a complaint about anything that did not meet your expectations. You may discuss your concerns with the staff involved or contact the Patient/Consumer Liaison service at the hospital or health service location you attended.

If you remain dissatisfied with the response you receive, or the actions taken to address your concerns, please let a staff member know so this can be escalated. Alternatively, you can complete the online form below which will be forwarded to the relevant service or Hospital for follow up. If you have provided your contact details, we will contact you about your complaint or concern.

If you are not happy with the response from the hospital or health service, you can contact the Office of the Health Ombudsman (OHO), phone: 133 646, who will provide independent advice about your concerns.

Your privacy

We take your privacy seriously. Complaints are not recorded in medical records and we treat them with strict confidentiality.

If you are making a complaint on behalf of a friend or relative, we must gain consent from the patient to discuss their personal healthcare related information. The only exception to this is when a patient has an assessment as being unable to make their own decisions.

Get involved

For more information about how you can get involved with us to shape quality care visit Get involved.