Assistance for you and your family

Accommodation and travel

If you live in a rural or remote area and need to travel more than 50km for specialist medical services not available locally, you may be eligible for the Patient Travel Subsidy Scheme (PTSS) to help with your travel and accommodation costs.

For accommodation located close to the Caboolture Hospital, view the nearest accommodation on Google Maps.

Aboriginal and Torres Strait Islander hospital service

The Aboriginal and Torres Strait Islander hospital service supports and advocates for Aboriginal and Torres Strait Islander patients and their support persons through their hospital journey to, during and after hospital. We work with patients and families to make sure the appropriate care and support is given.

• Aboriginal and Torres Strait Islander hospital service
• Aboriginal and Torres Strait Islander Health Hub (Caboolture Satellite Health Centre)

Interpreter services

At Metro North Health, we provide FREE interpreter and translation services in various languages including AUSLAN and First Nations with native speakers. All of our interpreters are professionally trained, please ask our staff for help. More about Language services at Metro North

Access for people with disabilities

We have facilities to assist people with disabilities accessing the hospital. These include:

• reserved disability parking bays in car parks
• dedicated drop off zone at the front of the hospital
• the taxi rank is right outside the main entrance with an access ramp into the hospital
• wheelchairs are available at the main entrance. Please ask our volunteers or at the front information desk
• all floors across the hospital are accessible by lift
• all lifts used by patients and visitors have braille buttons and audible level announcements
• disabled access toilets are located on every floor. Please ask staff if you need further directions
• nappy and incontinence bins are located throughout the hospital.

More about Disability support services at Metro North

Advance care planning

Advance care planning is a process of planning for your future health and personal care so your values, beliefs and preferences are made known. This can help to guide decision-making at a future time if you cannot make or communicate your decisions.

Chaplains

Chaplains offer spiritual support and pastoral care to patients, visitors and staff. This includes

• an accepting, compassionate, respectful and attentive presence to people of all or no particular faith
• help and support in times of stress or crisis
• ward visits
• bibles are available on request.

For more information phone: (07) 5433 8134. The Prayer Room is open to people of all faiths or for those needing a quiet place of reflection.

More about Spiritual support services at Metro North