Does this use my internet data?
Yes, this is a web-based platform and needs internet access. A 15-minute connection will use approximately 130 - 200 megabytes of data.
Is Telehealth safe?
Yes. The Queensland Health Telehealth Portal and Virtual Clinic offers an easy, safe, and secure way to video call with your health professional.
Will I have a set appointment time, or will I have to be available all day?
Most clinics have set appointment times, however sometimes there are delays. Please contact the clinic if you have any questions.
I have been asked to attend at another hospital, but it is not my closest local public hospital, can I change this?
Usually yes, please contact the specialist clinic and they will talk to you about appointment options.
What if I connect at the time of my appointment and my consultation does not start? (ie clinic running late)
Some clinics will display an expected wait time on their welcome screen, if you are waiting longer than this, please contact the clinic. If there is no wait time stated. Please contact the clinic if there is a delay longer than 15 minutes.