Behavioural Emergency Response Team2023-09-01T16:48:57+10:00

Behavioural Emergency Response Team (BERT)

The Metro North Health Behavioural Emergency Response Team (BERT) is available to assist people with disability and complex challenging behaviours and their carers to receive the support they need in the right place at the right time.

People with a disability and complex challenging behaviours are prone to frequent representations to Emergency Departments, and lengthy hospital admissions, often without an acute medical cause, or where an acute medical issue has exacerbated due to lack of access to appropriate and timely healthcare.

The BERT service has been implemented to support these people and their families/carers and is the first of its kind in Australia.

About BERT

BERT is an interdisciplinary outreach and crisis response team, who works collaboratively with the person with a disability who has complex and challenging behaviour and their carers/ service providers to better manage their behaviours and primary health needs.

Metro North Health BERT Service operates as a single point of contact for communication, engagement, education, and coordination of client care for parents and carers, disability service care staff, local hospital clinicians (incl. emergency department and ward clinicians and NDIS leads), Queensland Ambulance Service officers, GPs, National Disability Insurance Agency (NDIA) and the Queensland Police Service.

A dedicated team of allied health, nursing and medical staff will prevent unnecessary presentations to emergency through more timely direct access to the appropriate response and care that is close to or within the client’s’ home, where clinically indicated. Where an admission is required, BERT will work with other services to ensure the admission is as streamlined and as short as possible.

Who is eligible?

  • Aged 16-65 years old with a diagnosed disability or suspected disability
  • All stages of NDIS (including no contact)
  • Has a medical need that could be managed in the community, is a risk of becoming a long stay patient, frequent presentations to ED, and/or risk of carer supports break down is imminent
  • One or more of the following challenging behaviours:
    • Actual or risk of harm to self or others.
    • Recurrent presentations to ED, due to behaviours of concern; and/or
    • Significant escalation in challenging and complex behaviours

How to refer

Please call 1300 024 404 to provide client details and a return contact number.

Referrals received via phone 24 hours per day, 7 days a week

Referrals from Hospital and Health Services across Queensland are welcomed to this service.


1300 024 404

24 hours a day, 7 days a week

Need help outside these hours?

For non-urgent medical issues call 13 HEALTH (13 43 25 84) or visit your GP.

In an emergency call 000.

Back to top