Support for patients and families2019-08-12T14:07:34+10:00

Support for patients and families

Our team assists you and your family with your journey to, during and after hospital.

ATSI logo

When you attend any hospital make sure that you ask the staff to contact the Indigenous Hospital Liaison Officer (IHLO) or Indigenous Patient Journey (IPJ) Officer, to come and assist you.

Patients have access to:

Indigenous Hospital Liaison Officer (IHLO)

Assist patients and their families, who reside in South East Queensland.

IHLO’s are available at:

  • Caboolture Hospital
  • Redcliffe Hospital
  • The Prince Charles Hospital
  • Royal Brisbane and Women’s Hospital

Indigenous Patient Journey service (IPJ)

Assist patient and their families who are travelling from rural, remote and regional communities.

Our services

We support you and your family by providing:

  • Bedside visits to explain the hospital system
  • Support and advocate your needs when speaking to hospital staff about important matters
  • Provide language translation services
  • Ensure you are aware of the different types of services available to you at the hospital
  • Help you stay up to date with your treatments to achieve long term best health outcomes
  • Transportation support (if you are eligible)

How to access this service

Aboriginal and Torres Strait Islander people can self-refer or ask your service provider.

Indigenous Hospital Liaison
Email: IHLO_Referrals_MNHHS@health.qld.gov.au

Indigenous Patient Journey
Email: Improving_the_Patient_Journey@health.qld.gov.au

Community care (acute and primary care)
Central Referral Phone: 1300 658 252
Central Referral Fax: 3360 4822 Brisbane North
General Enquiries Phone: (07) 3492 1804

Caring for people at the end of life is about ensuring the best possible quality of life, with a focus on symptom control, independence, emotional wellbeing and planning for the future.

Advance Care Planning
My care, My choices.
Cancer support for families

Allied Health is a term used to describe the broad range of health professionals who are not doctors or nurses.

As part of your cancer journey you may see one or more of our Allied Health professionals.

Cancer Care Coordinators provide support before, during and after your treatment, and are a direct point of contact to co-ordinate care with the cancer care team.

We have put together a list of cancer support groups for different cancer types.

These groups are here to help you, your family and friends as you go through your cancer journey.

Many of them also actively raise money to support vital cancer research.

Do you need an interpreter?

We can provide a confidential and free interpreter during your visit to hospital if English is not your first language, or if you use sign language.

We use fully accredited and qualified interpreters. Asking a relative or friend to interpret is often not in your best interests because this person may not be able to accurately translate complex medical information.

If you would like an interpreter, please ask the nursing staff to arrange for one.

Bone Marrow Transplant (BMT) coordinators

The BMT Coordinators at Cancer Care Services are integral in the provision of stem cell transplantation and all associated treatments and procedures on adult and adolescent patients.

BMT Coordinators work as a part of a team in Cancer Care Services and provide coordination, education and support to patients and donors before, during and after their transplant journey.

A cancer diagnosis during the adolescent and young adult years can be highly challenging for young people and their families. Being a young adult is not easy at the best of times – finances, work, study, sexuality, independence, peers… you name it, it’s all happening!

The Queensland Youth Cancer Services works in partnership with 15-25-year-olds and the cancer specialists in their hospital to ensure all aspects of their health and wellbeing are considered during treatment and beyond.

Visit the Queensland Youth Cancer Service for more information.