1300 MHCALL (1300 64 2255) is your first point of contact for mental health services providing support, information, advice and referral.
What happens when I call the number?
When you call 1300 MHCALL, you will be guided to an available mental health operator who will be able to assist you. If you’re distressed and need immediate assistance from emergency services, please call Triple Zero (000) in the first instance.
Who will answer my call?
Your call will be answered by a trained administration officer who will briefly gather some personal information to assist us in providing you the best service. You will then either be transferred to a clinician to discuss the reason for your call if your matter is very urgent, or we will arrange for a clinician to call you back at a time convenient to you.
What happens when I am transferred to a clinician?
All mental health clinicians are trained and experienced professionals. They will give you the opportunity to talk about your concerns and then discuss a management plan with you. This may involve further mental health assessment. This process is called a triage and usually takes between 15 and 30 minutes.