Getting health care doesn’t always mean going into a clinic. Virtual care lets you connect with your health professional in different ways.

Virtual care is a way of getting health care, checkups and tests without having to see your health professional in person.

A virtual care appointment is just like a regular appointment; only the specialist you will be seeing and talking with is on a monitor with sound coming through speakers.

How to use virtual care

You can ask about virtual care when booking an appointment with:

  • your GP or specialist
  • community health services
  • hospital outpatient clinics
  • some private health providers, such as specialists and surgeons.

Benefits of Virtual Care

By choosing to attend your appointment via virtual care, you can;

  • Reduce/remove your need to travel.
  • Save money that would have been spent on parking/fuel/public transport.
  • Spend less time away from home and work.
  • Improve your access to timely care.

Some appointments will work better in person. Ask your health professional if virtual care could suit your needs. Together you can decide if a video, phone, or remote monitoring option is best, or if you need to come in. If you wish to see a doctor via virtual care, contact your specialist clinic or booking team to find out if your appointment can be provided by (telehealth) video or phone. Your healthcare team will check if virtual care is suitable for your needs.

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