Wait list audit
This page confirms that the message you received is a legitimate Queensland Health initiative, delivered in partnership with Personify Care.
It is safe to click the link you received by SMS from ‘QLD Health’.
If you have been placed on a hospital wait list, you may be asked to complete an online form to confirm if you still need your appointment.
This webpage explains what the form is, why you’ve been invited to complete it, and how your information will be used safely and securely.
Getting a text message from Queensland Health
Metro North Health may contact you if you’re on a hospital wait list.
You might get a text message (SMS) from ‘QLD Health’.
It will include a secure link to a short online form.
We use a trusted system called Personify Care to send this form.
Why we contact you
We may ask you to fill in a form to:
- Confirm if you still need your appointment
- Check your contact details
- Ask if you prefer a video appointment (Telehealth)
- Ask if you have a disability or use the NDIS
- Help improve care for everyone
This is called a wait list audit. It helps us keep our records up to date and fair for all patients.
How to use Personify Care
If you get a text message from QLD Health with a link for Personify Care:
Tap the link in the message to open your form.
To learn more, read the guides below:
Is my information safe?
Yes. Personify Care is approved by Queensland Health.
Your information is private and kept safe.
We only use your answers to help plan or improve your care.
To learn more about Metro North Health privacy standards, visit: Information access and privacy | Metro North Health
Need help?
If you are not sure about the message or need help, please contact the email or phone number provided in your message.