Wait list audit
This page confirms that the message you received is a legitimate Queensland Health initiative, delivered via the Metro North Health waitlist auditing platform.
It is safe to click the link you received by SMS from ‘QLD Health’.
If you have been placed on a hospital wait list, you may be asked to complete an online form to confirm if you still need your appointment.
The webpage explains what the form is, why you’ve been invited to complete it, and how your information will be used safely and securely.
Getting a text message from Queensland Health
Metro North Health may contact you if you’re on a hospital wait list.
You might get a text message (SMS) from ‘QLD Health’.
It will include a secure link to a short online form.
We use a trusted system, built by Queensland Health to send this form.
Why we contact you
We may ask you to fill in a form to:
- Confirm if you still need your appointment
- Check your contact details
- Ask if you prefer a video appointment (Telehealth)
- Ask if you use the NDIS
- Help improve care for everyone
This is called a wait list audit. It helps us keep our records up to date and fair for all patients.
How to use
If you get a text message from QLD Health with a link for wait list auditing:
Tap the link in the message, you will then receive a code from msverify to confirm your identity.
To learn more, watch the short video or read the guides below:
Is my information safe?
Yes. This platform is approved and built by Queensland Health.
- Your information is private and kept safe.
- We only use your answers to help plan or improve your care.
To learn more about Metro North Health privacy standards, visit: Information access and privacy.
Need help?
If you have questions about the outpatient waiting list SMS or need help with the online form, please contact the phone number in your SMS.
You can also contact your hospital’s Audit Officer using the email addresses below.
Business hours are 8:00am to 4:00pm Monday to Friday.
Royal Brisbane and Women’s Hospital:
RBWH_Outpatient_Audit
@health.qld.gov.au
The Prince Charles Hospital:
opdaudit_tpch@health.qld.gov.au
Redcliffe Hospital:
opdaudit_redh@health.qld.gov.au
Caboolture Hospital:
opdaudit_cabh@health.qld.gov.au
Surgical Treatment and Rehabilitation Services:
STARS_OutpatientAudit
@health.qld.gov.au