Why was my referral rejected?

Not all conditions or health concerns need specialist input from GHQ, and sometimes a referral may contain insufficient information for us to accept it. If your referral is not accepted, your referring doctor will receive a letter providing an explanation. If you have further questions, please contact your referring doctor. You may also choose to [...]

I would like to be seen sooner. What can I do?

GHQ is a public health service and sees a large volume of patients. While we would like to see all patients as soon as possible, in most cases a waiting period will apply. GHQ clinicians triage referrals based on clinical urgency and the information provided in the referral. If your health or situation has changed, [...]

How do I know when you have received my referral?

You and your referring doctor will receive a letter advising that your referral has been received and what triage category has been assigned. This is typically sent by post within a few weeks of your referral being received. If you wish to clarify, or if you have not received this letter after 8 weeks, please [...]

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