Heel pain
Emergency referrals
All urgent cases must be discussed with the on call Registrar to obtain appropriate prioritisation and treatment. Contact through:
- Redcliffe Hospital (07) 3883 7777
Urgent cases accepted via phone must be accompanied with a written referral and a copy faxed immediately to the Central Patient Intake Unit: 1300 364 952.
Does your patient wish to be referred?
Minimum referral criteria
Does your patient meet the minimum referral criteria?
Category 1
Appointment within 30 days is desirable
- Suspicion of malignancy or infection
- Suspicion of foreign body
Category 2
Appointment within 90 days is desirable
- Ongoing pain present at rest/night
Category 3
Appointment within 365 days is desirable
- Severs disease or plantar fascia unresponsive to maximal medical treatment
If your patient does not meet the minimum referral criteria
Consider other treatment pathways or an alternative diagnosis.
If you still need to refer your patient:
- Please explain why (e.g. warning signs or symptoms, clinical modifiers, uncertain about diagnosis, etc.)
- Please note that your referral may not be accepted or may be redirected to another service
Other important information for referring practitioners
Not an exhaustive list
- Refer to HealthPathways for assessment and management information if available
- Consider Telehealth if appropriate
- An OPSC clinic may be present at your local Hospital and Health Service. These children maybe streamed for a first review.
- If no OPSC clinic is available in your local Hospital and Health Service, consider early referral to physiotherapy for Cat 2 and Cat 3 conditions.
Referral requirements
A referral may be rejected without the following information.
A referral may be rejected without the following information:
- Clinical history and examination including key points:
- Evolution and duration of symptoms, including description of
- Pain characteristics (location, character, onset, duration, change with activity or rest, aggravating and alleviating factors, night pain)
- Trauma (acute macrotrauma, repetitive microtrauma, recent/remote
- Mechanical symptoms (locking, catching, clicking, instability, worse during or after activity);
- Inflammatory symptoms (morning stiffness, swelling);
- Neurological symptoms (weakness, altered sensation);
- Gait (limp, altered weight bearing)
- Treatment prescribed (analgesics, physiotherapy) and current level of function
- Current and past medical history and medications, Anthropometry
- Relevant family history i.e. orthopaedic, neurologic or rheumatic disease
- Evolution and duration of symptoms, including description of
- Suspicion of infection: FBC, ESR or CRP
- XR only indicated in presence of swelling, rest pain, night pain and severe local tenderness to exclude infection or tumour
- Ultrasound (suspicion of foreign body)
Additional referral information (useful for processing the referral)
- No additional referral information
Out of catchment
Metro North Health is responsible for providing public health services to the people who reside within its boundaries. Special consideration is made for patients requiring tertiary care or services that are not provided by their local Hospital and Health Service. If your patient lives outside the Metro North Health area and you wish to refer them to one of our services, inclusion of information regarding their particular medical and social factors will assist with the triaging of your referral.
- Impact on employment
- Impact on education
- Impact on home
- Impact on activities of daily living
- Impact on ability to care for others
- Impact on personal frailty or safety
- Identifies as Aboriginal and/or Torres Strait Islander
- To establish a diagnosis
- For treatment or intervention
- For advice and management
- For specialist to take over management
- Reassurance for GP/second opinion
- For a specified test/investigation the GP can’t order, or the patient can’t afford or access
- Reassurance for the patient/family
- For other reason (e.g. rapidly accelerating disease progression)
- Clinical judgement indicates a referral for specialist review is necessary
- Presenting symptoms (evolution and duration)
- Physical findings
- Details of previous treatment (including systemic and topical medications prescribed) including the course and outcome of the treatment
- Body mass index (BMI)
- Details of any associated medical conditions which may affect the condition or its treatment (e.g. diabetes), noting these must be stable and controlled prior to referral
- Current medications and dosages
- Drug allergies
- Alcohol, tobacco and other drugs use
- Full name (including aliases)
- Date of birth
- Residential and postal address
- Telephone contact number/s – home, mobile and alternative
- Medicare number (where eligible)
- Name of the parent or caregiver (if appropriate)
- Preferred language and interpreter requirements
- Identifies as Aboriginal and/or Torres Strait Islander
- Full name
- Full address
- Contact details – telephone, fax, email
- Provider number
- Date of referral
- Signature
- Willingness to have surgery (where surgery is a likely intervention)
- Choice to be treated as a public or private patient
- Compensable status (e.g. DVA, Work Cover, Motor Vehicle Insurance, etc.)
Send referral
Hotline: 1300 364 938
Medical Objects ID: MQ40290004P
HealthLink EDI: qldmnhhs
Mail:
Metro North Central Patient Intake
Aspley Community Centre
776 Zillmere Road
ASPLEY QLD 4034
Health pathways
Access to Health Pathways is free for clinicians in Metro North Brisbane.
For login details email:
healthpathways@brisbanenorthphn.org.au
Login to Brisbane North Health Pathways:
brisbanenorth.healthpathwayscommunity.org