Rapid Access to Community Care (RACC)
Rapid Access to Community Care (RACC) is a multidisciplinary service (Clinical Nurse and Occupational Therapists) that provides assessment and care for people following a fall at home, or with an exacerbation of a chronic condition, illness or injury, or an inability to physically and/or cognitively manage in their own residence that does not require acute medical attention. The service is an alternative to hospital presentation for people requiring community-based support and can assist to optimise care options and services, particularly for older people without the need for any hospital interaction.
RACC accept direct clinician to clinician referrals via phone primarily from GPs and Queensland Ambulance Service for adult patients requiring rapid community assessment and linkage to established community support. Electronic referrals are also accepted.
Our services
RACC undertakes a clinical phone assessment with the client within 1 business day to initiate the assessment and intervention pathway and communicates the outcome to the client’s GP.
RACC provides a single, rapid, comprehensive, in-home assessment and immediate intervention including on-referral to the most appropriate community-based care services within 3 business days of receipt of the referral.
Referral pathways include community support services including Metro North Community Health services, PHN Team Care Coordination, Non-Government Organisations and My Aged Care.
The assessment and referral outcomes are communicated to the GP.
Service Scope
Referrals accepted from GPs, Queensland Ambulance Service including Falls Co- Responders, OPEN, PHN Team care co-ordination and Virtual ED referral.
Community dwelling adult patients at risk of avoidable hospital presentation requiring rapid comprehensive assessment to optimise community support services.
Reside in Metro North
Outside Service Scope
- Patients who reside in Residential Aged Care Facilities
- Patients whose primary issue is acute mental health concerns.
- Patients whose primary issue is alcohol or drug related.
- Current inpatient admission
- Linked with other Community and Oral Health home visiting services.
- Under 18 years of age
Refer a patient
To refer a patient:
Referral enquiries:
- Phone referral 1300 220 922 Monday to Friday 0900-1700
- GP: phone or submit electronic referral via GP Smart Referrals
- VED: phone or submit electronic referral via Refer
- QAS: phone referral
Contact us
Phone: 1300 220 922 (clinicians only)
Open: Referrals accepted Monday- Friday 0900-1700
Need help outside hours?
For non-urgent medical issues call MN Virtual ED 1300 847 833
or 13 HEALTH (13 43 25 84)
Refer a patient
To refer a patient:
- Phone referral 1300 220 922 Monday to Friday 0900-1700
- GP: phone or submit electronic referral via GP Smart Referrals
- VED: phone or submit electronic referral via Refer
- QAS: phone referral if need to book home visit appointment whilst on scene and then submit eARF as per QAS process.
Referral enquiries:
Phone referral line 1300 220 992 to discuss referral and scope of service.