Patients & visitors
Your care
Australian Charter of Healthcare Rights
The Charter describes rights that consumers, or someone they care for, can expect when receiving health care in Australia. Information on the Charter is available in a range of formats:
- My healthcare rights: Aboriginal and Torres Strait Islander people
- Australian Charter of Healthcare Rights (second edition) – Easy English version
- My Healthcare Rights – All translations
- Auslan video
- Large Print
- LGBTQI+
- Braille – contact the commission to request a copy at email: partneringwithconsumers@safetyandquality.gov.au.
Ryan’s Rule
Ryan’s Rule is a 3-step process that supports patients, families and carers to raise concerns if a patient’s health condition is getting worse or not improving as well as expected.
Find out more about Ryan’s Rule.
Feedback and suggestions
We value your feedback. You can provide feedback on our services online.
Service information
Information access and privacy
Metro North Health respects the privacy of patients and their families.
Find out more about what happens to your personal information at Queensland Health.