Patients & visitors
Your care
Australian Charter of Healthcare Rights
The Charter describes rights that consumers, or someone they care for, can expect when receiving health care in Australia. Information on the Charter is available in a range of formats:
- My healthcare rights: Aboriginal and Torres Strait Islander people
- Australian Charter of Healthcare Rights (second edition) – Easy English version
- My Healthcare Rights – All translations
- Auslan video
- Large Print
- LGBTQI+
- Braille – contact the commission to request a copy at email: partneringwithconsumers@safetyandquality.gov.au.
Ryan’s Rule
Ryan’s Rule is a 3-step process that supports patients, families and carers to raise concerns if a patient’s health condition is getting worse or not improving as well as expected.
Find out more about Ryan’s Rule.
Your Voice, Your Care: Understanding Consumer-Centred Care
Your voice matters in your healthcare
Good healthcare is about more than the treatment you receive. It is also about being listened to, respected, informed and involved in decisions about your care.
These videos were developed to support healthcare staff to better understand and respond to the experiences of consumers.
We’re sharing them with you because understanding what good consumer-centred care looks like can help you feel more confident to:
- Ask questions about your care
- Share your concerns and what matters to you
- Be listened to and treated with respect
- Be involved in decisions about your healthcare
- Speak up if something doesn’t feel right
- Work together with your healthcare team
Your experience matters. Your voice matters. You have a role in your healthcare.
Consumer stories
Feedback and suggestions
We value your feedback. You can provide feedback on our services online.
Service information
Information access and privacy
Metro North Health respects the privacy of patients and their families.
Find out more about what happens to your personal information at Queensland Health.