Rapid Access to Community Care (RACC) provides timely access to community care for community adult clients to prevent avoidable hospital presentations. RACC accept direct clinician to clinician referrals via phone from GPs, Virtual Emergency Department and Queensland Ambulance Service for adult patients experiencing chronic disease exacerbation and illness requiring rapid community response. Electronic referrals are also accepted.

Our services

• Our Interdisciplinary team assess the care needs of adult patients in their home within one business day of a referral being received.
• Expediting referrals to the most appropriate community support services including Metro North Community Health services, PHN Team Care Coordination, Non-Government Organisations and My Aged Care.
• Provide feedback to the GP on the patient assessment and the services the patient has been referred to.

Service Scope

• GP, Queensland Ambulance Service or Virtual ED referral
• Community dwelling adult patients at risk of avoidable hospital presentation requiring rapid comprehensive assessment to optimise community support services
• Adult patients experiencing an exacerbation of a chronic condition
• Adult patients with a new illness or injury

Outside Service Scope

• Patients who reside in Residential Aged Care Facilities
• Patients whose primary issue is acute mental health
• Patients whose primary issue is alcohol or drug related

How to access this service