If I can’t connect on the day will I be able to have my appointment another way or will it get cancelled?
If you can’t connect on the day, please contact the clinic to let them know and talk to you about other options.
Can I have a family member or friend support me?
Yes, you can have someone with you. They can be with you in person, or they can join virtually from another place. If your support person is joining virtually, please let the staff know when you connect.
Can I connect from interstate or overseas?
Yes, you can connect from anywhere with internet and a device. Please remember, the appointment will be in Queensland time. Some countries have internet restrictions, please complete a test call before the appointment to make sure you can connect.
Can I just use FaceTime, Skype, Zoom or other video call platform?
No, you need to use the Queensland Health approved platform as it is secure.
Is this FaceTime, Skype, Zoom or other video call platform?
No, although it is alike, this is an approved Queensland Health platform for use in a clinical setting.
Do I have to be at home if I am using my own device?
No, you do not have to be at your home address however, you do need to be somewhere private. This is a medical appointment, and we may need to discuss things of a private nature with you. If the health professional feels you are not in a safe or appropriate location, they may stop [...]
Do I need to download an application (app) for my Telehealth appointment?
No, you do not need to download app.
Do I have to do a telehealth (video call) appointment?
No, your appointment does not have to be via telehealth, please contact the clinic and they will talk to you about other appointment options.
I have the right device, but I am not good with technology, what if I can’t do it?
We have made it simple so more patients can do telehealth (video calls). When you receive an email, please follow all the steps. You can ask a support person to assist you. If you need help (1800 066 888 - Mon-Fri 7:45am – 5:00pm). If the technical support team are unable to help you, [...]