Yes, you need to use the internet to make a videocall. It will use some of your internet data. A 15 minute call can use up to 200 megabytes of data. Megabytes are the information your device uses when it uses the internet.
Yes, telehealth is safe. Queensland Health videocalls are a safe and easy way to talk to your health professional.
Most clinics have set appointment times. But sometimes it can take longer than planned. Please contact the clinic if you have any questions.
Usually yes, please contact the specialist clinic and they will talk to you about appointment options.
Sometimes the clinic might be late. They might be busy on other appointments. You may see the wait time on the welcome screen. If you wait longer than this time Please contact the clinic. If there is no wait time on the screen Contact the clinic if you wait [...]
If you cannot connect to the videocall on the day Contact the clinic to let them know They will talk to you about other options.
Yes, you can have someone with you. They can be with you in person. They can also join the call from another place. If your support person will join from somewhere else, please tell us when you connect.
Yes, you can connect from anywhere. You just need internet and a device. Please remember that your appointment will be in Queensland time. Some countries have internet restrictions. Make a test call before the appointment to make sure you can connect. [...]
You need to use the Queensland Health video calling system. It is safe and private.
No, this is a special platform for Queensland Health. We use it for health and medical work.
