You can provide comments and feedback to us:

  1. by completing the “Please Tell Us What You Think” feedback form (located in client waiting areas), which can then be placed in the suggestion box
  2. by emailing us at:

Get involved

We are also keen to hear from you if you are interested in becoming involved in improving the service and planning our future direction.

Email:  or phone (07) 3837 5655.


If you need to raise a significant concern or make a complaint:

  • speak directly to a staff member
  • ask to speak to a team leader
  • or write to or call the service manager using the details below:
    Operations Director
    Metro North Mental Health – Alcohol and Drug Service
    GPO Box 8161

If you have made a complaint and you do not feel this has been resolved to your satisfaction, please contact the Office of the Health Ombudsman.

Contact us

Phone: (07) 3837 5655