Feedback

You can provide comments and feedback to us:

1. by completing the “Please Tell Us What You Think” feedback form (located in client waiting areas), which can then be placed in the suggestion box
2. by emailing us at:  feedback-mnmhads@health.qld.gov.au

Get involved

We are also keen to hear from you if you are interested in becoming involved in improving the service and planning our future direction.

The Alcohol and Drug Service has a Client Advisory Committee that meets on a monthly basis. This Committee has been developed as a way for clients and significant others to actively participate in, and contribute to, the review and development of the Alcohol and Drug Service. It is a way for client and significant others voices and perspectives to be included in decisions which are made regarding the improvement of services.

Email:  feedback-mnmhads@health.qld.gov.au  or phone (07) 3837 5766.

Complaints

If you need to raise a significant concern or make a complaint:

• speak directly to a staff member
• ask to speak to a team leader
• or write to or call the service manager using the details below:
  Operations Director
  Metro North Mental Health – Alcohol and Drug Service
  GPO Box 8161
  BRISBANE QLD 4001

If you have made a complaint and you do not feel this has been resolved to your satisfaction, please contact the Office of the Health Ombudsman.