Welcome to the Metro North Health Virtual Ward
You’ve been referred to this service based on your medical history and symptoms. This website will outline what to expect during your admission to the virtual ward and what to do next.
A Metro North Virtual Ward clinician will call you on the number you provided within 24 hours of your admission to the virtual ward.
If you have chest pain or are short of breath and unable to speak in full sentences CALL 000 IMMEDIATELY.
What happens now?
A healthcare professional will call you for a consultation within the next 24 hours.
The healthcare professional will ask you a series of questions about how you’re feeling and your medical history.
Based on your answers, your healthcare professional will allocate you to a treatment group.
The group you are assigned to will determine how often you have follow-up calls, and who else will be on your treatment team.
Feedback
We are always looking for ways to improve our services to ensure our patients and their families receive the best healthcare possible. Your feedback is invaluable in shaping the future of our service and ensuring we remain focused on what matters most – caring for our patients.
All compliments will be provided to the relevant areas and any suggestions will be taken to the appropriate forum for consideration. All complaints regarding healthcare provided will be investigated and you will be informed of any action taken.
Feedback can be provided by phone, email or online.
- Phone: 07 3646 8216
- Email: metronorthfeedback@health.qld.gov.au
- Online: Feedback form