Visitor information
Visiting hours and wards
We understand the importance of support from loved ones while patients are in hospital and strongly encourage family and friends to visit our patients during their stay. Children accompanied by an adult are also most welcome. Visiting hours are flexible and we encourage you to ask the ward staff about the best times to visit your relative or friend.
While you are visiting the ward, please be mindful of other patients nearby who are recovering from illness or injury. Please be aware that treating teams may be required to interrupt your visit to provide healthcare to the patient. The Nurse Unit Manager is responsible for the ward and may be required to restrict visitors during certain medical and nursing procedures or in an emergency situation. We kindly ask that visitors do not attend the hospital if they have a potentially infectious illness (e.g. coughs or colds, gastro symptoms).
Please note that access to the hospital is restricted between 9.00pm and 5.30am. If you require access outside of these hours, security can be contacted via the intercom that is based at the RBWH Main Entrance, Butterfield Street.
To contact a ward, phone our friendly Switchboard team on (07) 3646 8111 and ask to be put through to the relevant ward.
Download a map of floors and wards.
We are committed to the safety and comfort of our patients and visitors.
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Please respect others. Acts of physical and verbal violence will not be tolerated. |
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Please do not smoke on or within 5 metres of the hospital. On the spot fines can apply. |
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Taking photos or filming is not permitted without prior approval from management. |
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Authorised access only from 9pm to 5.30am. |
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The hospital is under continuous CCTV surveillance. |
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Please respect others. Acts of physical and verbal violence will not be tolerated. |
|
Please do not smoke on or within 5 metres of the hospital. On the spot fines can apply. |
|
Taking photos or filming is not permitted without prior approval from management. |
|
Authorised access only from 9pm to 5.30am. |
|
The hospital is under continuous CCTV surveillance. |
Enquiries about a patient’s health
Family and friends can call our general enquiry number and ask to be transferred through to a patient’s bedside phone or ward reception. To protect patient privacy and confidentiality, staff will not provide specific medical information.
General enquiry phone: (07) 3646 8111
Bringing food for patients
We understand some patients prefer their own food. Please note we do not take responsibility for food that is brought in by visitors for patients. We advise visitors who wish to bring food for patients to choose low risk food and check with staff before giving to their relative.
Bringing flowers to patients
Flowers and potted plants are a lovely gift for patients. For patient safety reasons, we cannot allow flowers or potted plants in these areas:
- Intensive Care (4A)
- Burns (4C)
- Haematology (5C)
- Infectious Diseases Wattlebrae (6C)
- Neurosurgery (8AS). Some patients are allowed, please check with the ward first.
Your appointment (outpatients)
Your outpatient appointment is to see a specialist or clinician about your condition without being admitted into hospital. You may have an outpatient appointment before and/or after your admission to hospital.
Hand hygiene
Clean hands help prevent infection. To reduce the risk and spread of infections, we ask you, your visitors and staff to keep their hands clean.
It is okay to use the hand gel or the basins to clean hands. Please ask your family and friends not to visit if they are sick. Find out how you can protect yourself and your loved ones by hand washing for hygiene.
Expectations on entry
We’re committed to delivering excellent patient-centred care and high-quality health services and ask that you treat our staff with respect.To provide a safe and comfortable environment where patients, visitors and staff are treated with respect and dignity, the following behaviours are not acceptable:
- Aggressive behaviour, harassment and intimidation
- Rude or threatening language or name calling
- Physical attacks to people or property
- Obscene, racist, sexist or demeaning language
Refusal to comply with these behaviour expectations may result in removal or discharge from the hospital.
Our staff are required to report all incidents. Security officers are available 24/7 and can be called in any situation where people feel threatened or unsafe and, in some situations, police will be called. Assault is a crime and it is our policy to cooperate with police to prosecute anyone who assaults a healthcare worker.
Thank you for joining us in our commitment to providing a safe, comfortable and respectful environment for us all.
Smoke free environment
Smoking is not permitted on the hospital grounds.
The Queensland Tobacco Laws ban smoking at hospitals and on campus grounds within 5 metres of its boundary.
If you are a patient who smokes and want to give up, we can help you with free Nicotine Replacement Therapy or alternatives. Please ask your clinical staff for advice on treatment or phone the anonymous and confidential QUITLINE service on 131 848.
We strongly advise that you do not to leave the ward area to smoke. Leaving the ward is at your own risk and against the advice of your medical team. Hospital equipment must not be taken off hospital grounds.
In no event or circumstances shall Queensland Health be liable for any injury, harm or damages incurred by you choosing to exit the hospital buildings and/or grounds for the purposes of smoking.
Toilets
Toilets are located on every floor of the hospital for patient and visitor use. Please ask staff for the toilet closest to you.
Contact us
Royal Brisbane & Women’s Hospital
Cnr Butterfield St and Bowen Bridge Rd
Herston QLD 4029
Phone: (07) 3646 8111